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Brett,The events that we leverage to make this possible are covered here: https://help.mypurecloud.com/articles/events-in-salesforce/. Under the "Lightning" tab, there is also a link to our Github example that contains an example lightning component, as well as instructions on training the Einstein model, etc. https://github.com/MyPureCloud/purecloud-for-salesforce-einstein-example
Please let me know if there's additional questions after you've had a chance to review this.
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