A place to ask questions, connect with others, and stay in the know
The flow is on a schedule to allow calls between the times of 8 am to 6 pm eastern time.
In this flow there is a department that is only open from 8 am to 5 pm so a time checker was put in the flow so that if a caller takes the option for that department between 5 and 6, they get a message that the department is closed and to call back the next business day.
I need to replicate the time checker to use in other places but it is using commands that I'm not familiar with. Rather than blindly following the example, I would like to understand what the commands are doing. Please help me decipher what these commands are doing or point me towards the documentationWould also like to understand what the Flow. commands are and what other things are available such as the callers phone numberthe full text of the highlighted areas975 Uses a Catagory of Purecloud Data Actions and the Data Action is named GET EST Timeoffset976 AddMinutes(GetCurrentDateTimeUtc(),Task.Offset)977 Hour(Flow.TimeToday) >= 8 and Hour(Flow.TimeToday) < 17What I think these are doing:975 is getting the difference in time between GMT and EST (currently -240 minutes)976 is taking the current GMT time and adding the Timeoffset977 is checking to see if the current hour time is before 8 or after 17 (5 pm)
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.