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👻PureConnect Community Q&A Show - Episode 3👻

  • 1.  👻PureConnect Community Q&A Show - Episode 3👻

    Posted 12 days ago
    Edited by Cole Callahan 12 days ago
    Join Community Manager Matt and Ethan Lapham as they discuss burning questions from Genesys' PureConnect Community. This week's questions include:

    FAQs: Retention and Purging, "Why don't my numbers add up in a queue summary detail report?", and "Is there any way for me to see where that transfer went?" (W/ walkthrough) - 3:32
    Introduction: QA Show Bounty Board - 15:50
    Twilio/SMS Conversation History - 16:22
    Queues View in ICBM - Sorting by Priority Not Working As Expected - 17:25
    Link to Recording with ICWS - 18:23
    "Failed to save a call log for 1 (xxx) xxx-xxxx" in CIC for Salesforce - 19:45


    Cole Callahan
    Genesys - Employees
    Online Community Coordinator