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👻PureConnect Community Q&A Show - Episode 3👻

  • 1.  👻PureConnect Community Q&A Show - Episode 3👻

    Posted 10-31-2019 15:48
    Edited by Cole Callahan 11-13-2019 11:36
    Join Community Manager Matt and Ethan Lapham as they discuss burning questions from Genesys' PureConnect Community. This week's questions include:

    FAQs: Retention and Purging, "Why don't my numbers add up in a queue summary detail report?", and "Is there any way for me to see where that transfer went?" (W/ walkthrough) - 3:32
    Introduction: QA Show Bounty Board - 15:50
    Twilio/SMS Conversation History - 16:22
    Queues View in ICBM - Sorting by Priority Not Working As Expected - 17:25
    Link to Recording with ICWS - 18:23
    "Failed to save a call log for 1 (xxx) xxx-xxxx" in CIC for Salesforce - 19:45


    Cole Callahan
    Genesys - Employees
    Online Community Coordinator