Genesys Cloud (formerly PureCloud)

1 to 50 of 4406 threads (17K total posts)
Thread Subject Replies Last Post
Callback caller ID 4 6 minutes ago by Mariano Martinez
Original post by Julie Green
Error When Using Script 4 an hour ago by Louis D'Ambrosio
NEW - Native Gamification and redesigned employee hub for off-queue tasks (watch video) 11 2 hours ago by Shikha Khattar
Original post by Sara Vallejo
Developing Performance Dashboard in Genesys Cloud
0 3 hours ago by Frederic Prat
Set voicemail language per user 4 4 hours ago by Sergio Rota
Original post by Marco Choiniere
Workforce Management
0 5 hours ago by menna ibrahim
Calculate 10 minutes before current date&time in Architect ? 2 7 hours ago by Mostafa Oudderhem
Platform API Client SDK - RoutingAPI 3 7 hours ago by Rene Perez Solis
Remote access to Voicemail
5 12 hours ago by Robert Wakefield-Carl
Original post by Martin Bunting
There is a Permission or way to avoid the agenr deselect his WebRTCPhone himself
0 12 hours ago by Edwin Moreno
SSO integration with ADFS/Azure AD - Auto Provisioning 13 16 hours ago by prem venkatesh
Agent machine without internet access 1 23 hours ago by Robert Wakefield-Carl
Original post by Maloy Karmakar
Set Wrap up code in script
3 23 hours ago by Piotr Danielewski
Original post by Shwetha Ravichandran
Send an SMS using the API
18 yesterday by Anurag Gusain
Original post by Bastien PUYGRANIER
Service Level metrics
3 yesterday by Bruce Lambert
Original post by Julie Green
Wrap-up codes assigned by outbound dialing
4 yesterday by Velmani Natarajan
Digital Add Ons - Permissions 0 yesterday by Mark Elliott
Genesys Dialogue Engine now support of Voice Channel 7 yesterday by Donald Huovinen
Original post by Shalom Benzaquen
Accessing UUI data for reporting purposes
2 yesterday by Piotr Danielewski
Ability to route email through a architecture email flow before sending it out. 1 yesterday by Robert Wakefield-Carl
Original post by Rajnish Roy
When is a policy evaluated?
1 yesterday by Robert Wakefield-Carl
Original post by Giovanni Laino
AWS Direct Connect
1 yesterday by Robert Wakefield-Carl
Original post by Gaurav Gupta
Audible Alerts for non Voice Interactions (SMS, email) 4 yesterday by Paul Dittrich
Original post by Brenda Wynne
Polycom Zero Touch Provisioning 2 yesterday by Martin Bunting
Change Agent Status After Call Alert TimeOut 2 yesterday by Todd Dowdy
DNS SRV records for regions don't exist 2 yesterday by Paul McGurn
Microsoft Edge Chromium Support for webRTC 1 yesterday by Robert Wakefield-Carl
Original post by Tony Sturgeon
Genesys E-Mail Survey - Concerns/Questions 1 yesterday by Robert Wakefield-Carl
Original post by Thomas Jackson
What is the email formats recieved by the Genesys Cloud status Email subscription ?
1 yesterday by Robert Wakefield-Carl
Original post by Lucas Arruda Fernandes
Canned Response Inline Images 3 yesterday by Mark Elliott
Original post by Brian Allison
"Protected" Flag (Legal Hold)
2 yesterday by Twane Boettinger
How can we only record outbound calls to area codes in one party consent states
1 yesterday by Robert Wakefield-Carl
Original post by Chris Peters
Audit Log | People and Permissions
1 yesterday by Robert Wakefield-Carl
Original post by Blake Anderson
Multiple monitors - screen recording 9 2 days ago by Vaun McCarthy
Gamification - Default Metrics 4 2 days ago by Vaun McCarthy
Original post by Amber Krueger
Email via Salesforce (email to case) vs Email via Genesys Cloud (using integration) and WFM/metrics 5 3 days ago by Vaun McCarthy
Edge N+1 3 3 days ago by Robert Wakefield-Carl
Original post by Stephen King
conversation > call > accept 4 4 days ago by Martin Bunting
Original post by Chip Sharp
Retrieval of Edge logs from Telephony Admin UI - Product Ideas - Voting 20 4 days ago by George Ganahl
Original post by Ben Perera
Microsoft Dynamics Integration
1 4 days ago by Jeff Byard
Original post by Matthew Rauenzahn
Data Action to retrieve the longest waiting time for calls waiting on queue 4 4 days ago by Mostafa Oudderhem
Download Voice Transcripts
1 5 days ago by Robert Wakefield-Carl
Original post by Gert Acker
Salesforce URL Pop with Interaction Attribute 8 5 days ago by Chris Peters
Original post by Marian OConnell
#Call Flow # Answering Machine detection # Call Analysis Response
2 5 days ago by Will Bellerby
Original post by Nuphar Schwartz
Prioritizing inbound Voice Over CallBacks
6 5 days ago by Bruce Dunn
Original post by Erin Neufeld
Architect Dialogflow engine bot flow
4 6 days ago by Armands Bunkovskis
Insert Row into Data Table
6 6 days ago by Reginald Sheraton
CIDR IP Address Range for Cloud Media 2/24 - What actually needs to be done 3 6 days ago by Daniel McLeod
Tracking Agent Attrition (new feature) 1 6 days ago by Vaun McCarthy
Original post by Will Bellerby
Enabling Out-of-the-box Topics (New Transcription Feature) 16 6 days ago by Vaun McCarthy
Original post by Will Bellerby