Genesys Cloud (formerly PureCloud)

1 to 50 of 4036 threads (15.6K total posts)
Thread Subject Replies Last Post
Telling the Genesys Cloud Story
  PureCloud Topics Unsure/Other
0 3 hours ago by Mark Stanley
Not dialling contacts for 21 days
  PureCloud Topics Outbound
0 8 hours ago by Bertrand Chapman
Need developers to do integration
  PureCloud Topics Integrations
2 10 hours ago by Alan Hamid
Adding a second TXT record for "_amazonses.company.com" in DNS 1 12 hours ago by Facundo Nowicky
Coaching - Add interaction to existing coaching appointment
  PureCloud Topics Quality Management
0 15 hours ago by Paul Wood
Genesys Cloud Weekly Release Notes - 10/28/2020  
  PureCloud Topics Roadmap/New Features
0 15 hours ago by Matt Lawson
Additional day in list in short term forecast 3 15 hours ago by Jay Langsford
Original post by Vaun McCarthy
Auto Time Zone Mapping - Genesys Cloud for SalesForce 0 yesterday by Aaron Shirley
Callbacks with schedules for routing 1 yesterday by Chris Bohlin
Original post by Barbora Malkovska
Issues with PureCloud on Salesforce Lightning
  PureCloud Topics Integrations
1 yesterday by Chase Hamby
Original post by Peter Dimatulac
Genesys Compliance Advisory for U.S. Outbound Campaign Users
  PureCloud Topics Outbound
1 yesterday by Ahmet Sarac
Original post by Chad McCormick
Write Information back from Scripts into Third Party System 4 yesterday by Florian Pickert
SEND SMS Message from Architect In-Queue Call Flow after abandoned or estimated wait time too long 2 yesterday by Gennaro Montanino
Original post by Stefano Pucci
Adding Notes to a Scheduled Callback Request 1 yesterday by Chris Bohlin
Original post by Malcolm Green
Genesys Cloud Desktop App Refresh
  PureCloud Topics Omni-Channel ...
1 yesterday by Emily Kammerer
Original post by Anurag Gusain
Salesforce Interaction Attributes/ Activity fields
  PureCloud Topics Integrations
0 yesterday by Rene Perez Solis
Blank Performance View Screens
  PureCloud Topics Reporting/Analytics
11 yesterday by Darlene Oordt
Original post by Bruce Lambert
action rawResult return value seen in Architect
  PureCloud Topics Integrations
0 2 days ago by Michael Oldham
Data Table E.164 columns being mal-formatted on export
  PureCloud Topics Architecture and Design
0 2 days ago by Patrick Rada
Speech Analytics for Premise Based Edges (i.e. BYOC Premise) Beta 2 2 days ago by Rakesh Tailor
Configure an unmanaged phone with BYOC Genesys Cloud 1 2 days ago by Phil Whitener
Original post by Richard Dib
Email storage 2 5 days ago by Krisinda Bleau
Original post by Alfonso Colomina
Transfer to Group from Call
  PureCloud Topics Omni-Channel ...
0 5 days ago by Angelia Harper
Hide Directory 0 5 days ago by Sebastian Valenzuela
Voice Campaign View - Dialing Progress
  PureCloud Topics Outbound
1 5 days ago by Sean Carter
Original post by Sergio Rota
Campaign Dashboard - Progress
  PureCloud Topics Outbound
1 5 days ago by Sean Carter
Original post by Sergio Rota
Where are audio profiles stored for users? 5 5 days ago by Greg Barrett
Original post by Vaun McCarthy
Callback ringtone
  PureCloud Topics Unsure/Other
3 5 days ago by Mark Borter
lex Bot is not visible in Architect
  PureCloud Topics Integrations
4 6 days ago by Jeff Russell
Original post by Rakesh Singh
Keep Email in the Inbound Email flow for more than a day 4 6 days ago by Mike Steinke
Original post by Aakanksha Goyal
SalesForce Client 3 6 days ago by Richard Schott
Original post by Conrad Lemos
WFM support for outbound calls?
  PureCloud Topics Outbound
0 6 days ago by Nebojsa Radovanovic
email sending of Automatically Generated Scheduled Reports
  PureCloud Topics Reporting/Analytics
14 6 days ago by Skowron, Charles
Original post by Jorge Negri
Predictive Campaign Stages
  PureCloud Topics Outbound
0 6 days ago by Sergio Rota
Trunk doesn't stripp "0" 1 6 days ago by Charaf Eddine Chemlal
displaying internal links 0 6 days ago by Armands Bunkovskis
Live Monitoring Agents and secure flows 0 6 days ago by Michael Oldham
Evaluation Method and advanced routing 0 7 days ago by Janice Jahnsen
Contact List Filter - Relative Time greater than 31 days
  PureCloud Topics Outbound
0 7 days ago by Don Bertier
SMTP Relay Connector and Port 25 5 7 days ago by Paul Dittrich
Original post by Brenda Wynne
Genesys Cloud Email Question
  PureCloud Topics Routing (ACD/IVR)
3 7 days ago by Nathan Smith
Original post by Michael McQuaid
Pictures in canned responses
10 7 days ago by Sven Schiller
Original post by Bob Shappell
Reporting for Menu Selctions Made
  PureCloud Topics Architecture and Design
16 7 days ago by Chris Bohlin
Original post by Carson Weaver
Genesys Cloud Weekly Release Notes - 10/21/2020  
  PureCloud Topics Roadmap/New Features
0 7 days ago by Matt Lawson
Edge communication
  PureCloud Topics SIP/VolP
2 7 days ago by Marc Van Belleghem
Chat End Function
  PureCloud Topics Digital Channels
1 7 days ago by George Ganahl
Original post by Noufal Ibrahim
call Recording
  PureCloud Topics Quality Management
1 7 days ago by Johnson Lu
Original post by Anitha ME
Change the Edge name when replacing the Edge.
  PureCloud Topics Telephony User Created PhilWhitener
6 8 days ago by HIROTO YAMAMOTO
WFM - forecasting
  PureCloud Topics Unsure/Other
0 8 days ago by Denella Statham
WFM - Agents in multiple planning groups 2 8 days ago by Vaun McCarthy