Genesys Cloud - Main

1 to 50 of 10214 threads (42.6K total posts)
  Thread Subject Replies Last Post Status
Doing a consult transfer from IVR flow
2 an hour ago by Rohit Gupta
Ability not to receive external calls when in ACD conversation
0 an hour ago by Catherine DUPIRE
Delete contact from contactlists 0 an hour ago by Adrian Rodriguez
How to send an email from an outbound script ?
0 an hour ago by Catherine DUPIRE
Future release page
0 an hour ago by Andy Jackson
Primary Contact Numbers 0 an hour ago by Richard Craig
SIP Trunk from a Lancom Router to Genesys Cloud (BYOC) 1 2 hours ago by Andreas Tikart
Original post by Robert Herms
Dialing Restriction 2 3 hours ago by Vinod Madiraju
Original post by Ebrahim Shamouli
Capture Deflection Rate From Outage Recording 3 4 hours ago by Blair Wilkinson
Original post by Stephanie Poole
WhatsApp Outbound Message
1 5 hours ago by Robert Wakefield-Carl
Original post by Rechelle McConnell
Using existing Genesys API to send batch of transcripts to a data repository via SMTP
1 5 hours ago by Robert Wakefield-Carl
Original post by Nick Kieffer
Coaching Appointments for Leaders
1 5 hours ago by Robert Wakefield-Carl
Original post by Cynthia Stickland
Extending interaction beyond 59 days
1 5 hours ago by Robert Wakefield-Carl
Original post by Shahzaib Momin
WebRTC call release also releases MS Teams calls
1 5 hours ago by Robert Wakefield-Carl
Original post by Enrique Waizel
Setting order of Quick Replies using Slot Lists
1 5 hours ago by Robert Wakefield-Carl
Original post by Vikki Papesh
TTS and Audio Blanks
1 5 hours ago by Robert Wakefield-Carl
Original post by Daniel Aguilar
Salesforce Screenpop search without removing International Code
1 6 hours ago by Robert Wakefield-Carl
Original post by SAMEER KEKADE
> 1 concurrent voice call to an agent logged in with a Remote Phone
1 8 hours ago by Robert Wakefield-Carl
Original post by Kim Kiekeben
Default or out of the box utterances and intents 1 8 hours ago by Robert Wakefield-Carl
Original post by Kellyn DuBois
hide work list button/access 1 8 hours ago by Robert Wakefield-Carl
Original post by Karel Van de Velde
Remote endpoint 4xx error on Action
1 8 hours ago by Robert Wakefield-Carl
Original post by Grignon Arnaud
Reschedule calls behavior when Campaign recycled during the Calls Placed
1 8 hours ago by Robert Wakefield-Carl
Original post by Shahar Leonard
Can conference calls be shown in interactions?
1 9 hours ago by Anton Vroon
Original post by Nuttapong Limadisai
Restart an old email conversation 0 12 hours ago by Will Bellerby
Jump To Reusable Task not show in the list of tasks that can be selected.
1 12 hours ago by Anton Vroon
Original post by Brian Mecham
Displaying Name instead of Guest for SMS & Web Messaging (Salesforce)
1 17 hours ago by Angelo Cicchitto
Original post by Brooke Lace
Callers hearing in-queue flow even though there are agents On Queue.
0 17 hours ago by Brandon Weaver
Input of birthdates in a script
3 17 hours ago by Tatjana Knezevic
Original post by Thomas Repking
Emails - answered / handled and AHT 0 17 hours ago by Dave Tiltman
Quality management
1 17 hours ago by Herrick Mai
Original post by Shauna Gibson
api/v2/outbound/campaigns/progress Deprecated?
1 17 hours ago by Ryan Cheesman
Intent Miner and Preview Campaigns
0 18 hours ago by Mike McCleery
Insights app for iOS 2 18 hours ago by Xavier Mateu
Queue Segmentation for Canned Responses - Coming Soon!
5 20 hours ago by Rich Miller
Original post by Marudhu Pandian
Outbound line/number channel utilization 0 20 hours ago by Karthi Elumalai
Markdown function in the Agent Script is NOT working
5 20 hours ago by Vincent Cheng
Original post by Charles Duan
Miranda and Recording process for manually dialed Outbound calls
4 22 hours ago by Gudmundur Sveinsson
Original post by Kenneth Shea
How does persistence work for Web Messaging Guest APIs when embedded in Mobile App. 4 yesterday by Aditi Agarwal
Why Preferred agent routing is not compatible with WFM forecasting and scheduling
1 yesterday by Anton Vroon
Original post by Deepti Srivastava
Interactions vs Policy
2 yesterday by Tracee Baddley
Dynamic Skill Expression Groups
1 yesterday by Tatjana Knezevic
Original post by Michael Rigney
Quality Policies for callbacks
0 yesterday by Daniel Cross
Genesys Messenger
4 yesterday by Marilyn Cambria
Create an alert rule 7 yesterday by Nikhil Ponnam
Original post by Danny Ballerini
Allow Communicate Users to View Conversations/Recordings relevant to their Groups 8 yesterday by Daniel Ho
Original post by Aaron Lael
Porting Numbers
2 yesterday by Ivan Kovacevic
Original post by Jason Kerekes
Can I turn off Transcription by Agent
0 yesterday by Jennifer Malavazos
Email Delivery receipts in agent's reply
0 yesterday by Nuno Paulo
Web Messaging
4 yesterday by Angelo Cicchitto
Original post by Richard Craig
Participant Data retrieval and limits
6 yesterday by Fatemeh Toyserkani
Original post by Tejaswini Nayak