Genesys Cloud CX

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  Thread Subject Replies Last Post Status
Can we have a exception list not to offer preferred agent based on phone number
5 an hour ago by Steven Alix
Original post by shahid asager
"Make Eligible for Interactions" message
1 an hour ago by Paul Simpson
Original post by Nagham Ghawanmeh
Screen Recordings in VDI 0 3 hours ago by Josh Steinkamp
Regional Rollout of Pure-4000: Adjustable Live Speaker Detection
0 5 hours ago by Chad McCormick
How to change the voice transcript engine from default to Google engine in Queue level for Google Agent Assist CCAI integration 1 6 hours ago by Jose Carlos Albor
Original post by suresh henry
How far back can information be pulled in performance views?
2 6 hours ago by Ryan Legner
Original post by Shelby Cronk
Queue Administration
0 8 hours ago by Rob Falkowski
dynamic caller line identification
0 9 hours ago by garima balodi
re. How to clear current Intent in a Bot Flow
2 10 hours ago by Nicola Conlon
Original post by Catelyn Hearne
Identifying poor behavior (No Response) on digital messaging channels
4 12 hours ago by Dave Chivers
Send an email to the supervisor when an evaluation is completed 1 13 hours ago by Peter Faust
Original post by Pierre Lefebvre
Prioritized Caller Selection option on trunk - behaviour
0 15 hours ago by Vaun McCarthy
Delay to get calls
4 18 hours ago by Anton Vroon
Original post by Gabriel Goncalves
what api integration is preferred or works the best 1 19 hours ago by Anton Vroon
Original post by Jay Thomas
Ideas Lab Status
0 20 hours ago by Anton Vroon
Script/Screen Pop - String List Input
3 20 hours ago by Jim Ullyot
Original post by Richard Wilson
Alerts - Currently in Alert Status
0 23 hours ago by Adriel Avila
Queue Views (activity/performance) : maximum number of queues in filter
2 yesterday by Anna Jhane Mulinyawe
Original post by Fabiano Benedetti
Attach files to the Knowledgebase articles 3 yesterday by Yvgeni Liberman
Genesys Cloud CX Release Notes - September 20 2023
0 yesterday by Antwuan Rencher
Survey for WhatsApp
2 yesterday by Juan Carlos Fernandez
Payment Gateway Integration for PCI DSS
2 yesterday by Mudit Sharma
Genesys Cloud WFM implementation requiring multiple historic file imports
2 yesterday by Harshali Bhure
Bulk Addition of Users as Group Owners (API)
1 yesterday by Gustavo Batista
Original post by Neil Jones
SCIM API to sync entities between ADFS and Genesys Cloud 2 yesterday by Matt Thacker
Original post by Rihab BEN MALEK
New Architect UI - Bulk Import Tool 0 yesterday by Peter Stoltenberg
Added Columns on CSV Exports in Workspace Analytics
5 yesterday by Robert Wakefield-Carl
Original post by Jeremy Walts
Callbacks
4 2 days ago by Patrice West
Original post by Quishara Benson
New Salesforce WEM Activity Screen
14 2 days ago by Alistair Taylor
Original post by Steven Alix
Salesforce contact vs External Contact inconsistency
6 2 days ago by Carlos Correia
Delete Alert Rules Created By Other Users
2 2 days ago by Nicole Dehn
Viewing EWT in Supervisor real time reporting
0 2 days ago by Tom Lukasiewicz
Web messenger configuration/ appearance
2 2 days ago by Aleksander Wiercinski
Original post by Shiva Gupta
Upcoming Agent UI Changes - Target Selection UI 42 2 days ago by Ricky Phung
The global Webform is sending the interaction to Genesys as a generic From address email (no reply email)
2 2 days ago by Nser Katerji
Some impressive products on top of Genesys Cloud
0 2 days ago by Victor Shvetsky
Testing Agent Import
3 2 days ago by Vaun McCarthy
Original post by Victor Shvetsky
Campaign Detailed attempt history view - parity with dialer report (Public Idea: ANLS-I-1306) 2 2 days ago by Lee Smith
Canned Response Bulk Upload 3 2 days ago by Robert Wakefield-Carl
Original post by Josh Steinkamp
Genesys Cloud R2S Integration 1 2 days ago by Robert Wakefield-Carl
Original post by Shenbagamoorthy B
Queue Call Back
2 2 days ago by Robert Wakefield-Carl
Original post by Rob Falkowski
Prompt name in Variable
17 2 days ago by Virgilio Asencios
Original post by Gomathi Vasagam
Inbound Fax Images
0 3 days ago by Matthew Raleigh
Access to beyond.genesys.com
1 3 days ago by Paul Simpson
Original post by Mark Knepper
Vanity Login URL?
1 3 days ago by Paul Simpson
Original post by Mark Knepper
Genesys Cloud for Salesforce - Unable to expand script in Interaction widget for emails and chats
2 3 days ago by Carlos Correia
Alternate Language Prompts within an In Queue Common Module
4 3 days ago by Matt Riedl
Division Awareness and Hierarchy of Rules 1 3 days ago by Robert Wakefield-Carl
Original post by Sandi Silver
Voicemail Greetings 4 3 days ago by Randle Eschberger
Agent Logout Data Question
1 3 days ago by Robert Wakefield-Carl
Original post by Mike Sullivan