Genesys Cloud CX

1 to 50 of 6222 threads (24.8K total posts)
  Thread Subject Replies Last Post Status
Custom roles/access and permissions to agent. 1 an hour ago by Mourya Chintapatla
Custom roles/access and permissions to agent. 0 2 hours ago by Mourya Chintapatla
Changing participant name from 'Guest' (from web messaging) 0 7 hours ago by Jeff Hoogkamer
Trivia Bonus Question: Favorite Overlooked Genesys Cloud CX Feature? 3 10 hours ago by Carrie Plowman
Original post by Matt Lawson
External storage of email interactions
 
Genesys Cloud CX Topics Integrations Omni-Channel ...
5 11 hours ago by George Ganahl
Original post by Mostafa Oudderhem
Priority between Scheduled callbacks and outbound calls campaign
 
Genesys Cloud CX Topics Outbound
3 13 hours ago by Paul Simpson
Original post by Jeremy Monzo
Calls drop within a few seconds of the agent answering 5 13 hours ago by Andrew Lewis
About Create "/api/v2/architect/ivrs" and Put "/api/v2/architect/ivrs/{ivrId}" API
 
Genesys Cloud CX Topics Integrations Routing (ACD/IVR)
4 14 hours ago by Brad Murlin
Original post by 嘉銘 杜
Transfer interaction from bot to available agent
 
Genesys Cloud CX Topics Conversational AI ...
7 17 hours ago by Eric Allen
Original post by Mohannad haddad
Genesys Cloud WFM Schedule Notification
 
Genesys Cloud CX Topics Unsure/Other
5 18 hours ago by Charlene Story
Original post by Rahul Tyagi
Call Quality Monitoring
 
Genesys Cloud CX Topics Quality Management
1 yesterday by Joseph Cheng
Original post by Caleb Smith
Genesys Cloud Q&A Show: Agent Assist
 
Genesys Cloud CX Topics Genesys Cloud CX QA ...
3 yesterday by Matt Lawson
Original post by Nicole Milliken
Understanding the Audit Viewer / Audit viewer API
 
Genesys Cloud CX Topics System Administration
2 yesterday by Patrick Rohlf
Original post by James Dunn
Genesys Cloud CX Trivia Event Starts Tomorrow at Noon ET 0 yesterday by Matt Lawson
API usage report showing "partner" stats? 1 yesterday by Zach Hinkle
Original post by Vaun McCarthy
Trying to bulk delete recordings with API
 
Genesys Cloud CX Topics Quality Management
2 yesterday by Chris Dalziel
FindQueueEstimatedWaitTime versus GetQueueEstimatedWaitTime 5 yesterday by Melissa Bailey
Original post by Michael Joseph Carreon
How Skill Rating Works
 
Genesys Cloud CX Topics Routing (ACD/IVR)
2 4 days ago by Chris Bohlin
Original post by Subhro Bhattacharjee
Internal Call Recording 1 4 days ago by Robert Wakefield-Carl
Original post by Nitin Mittal
Depreciation of canned report
 
Genesys Cloud CX Topics Reporting/Analytics
11 4 days ago by Brad Murlin
Original post by Marc Gervais
Ideas for Auditing Emergency Address submission
 
Genesys Cloud CX Topics System Administration
0 4 days ago by Trevor Hervey
Help us improve the way we communicate about changes in Genesys Cloud!
 
Genesys Cloud CX Topics Roadmap/New Features Unsure/Other
4 4 days ago by Andrew Lewis
Original post by Heather Roth
Thirdparty Outbound Messaging 1 4 days ago by Greg Boston
Original post by Mayur Kammar
OAuth Client Credential - Token Duration 3 5 days ago by Malcolm Green
Original post by Stefano Pucci
Groups overflow
 
Genesys Cloud CX Topics System Administration Telephony
4 5 days ago by Essam Butt
Configure short abandon threshold
 
Genesys Cloud CX Topics Reporting/Analytics
1 5 days ago by Caleb Smith
Original post by Robert John Minano
Can't login to Genesys 6 5 days ago by Kun Jin Rhee
Original post by Francis Hoang
Digital interactions move to transcription tab - User interface update
 
Genesys Cloud CX Topics Quality Management Workforce Engagement Management Quality Management Speech and Text Analytics
49 5 days ago by Diane Stephens
Original post by Natalia Abad
Email Solution in Purecloud
 
Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Digital Channels Omni-Channel ...
0 5 days ago by Ganesh S
Agent's getting forced to "Not Responding"
 
Archive PureCloud Calls Genesys Cloud CX Contact center agents
43 5 days ago by Andy Jackson
Original post by James Wade
Dynamic Schedules as Input to Common Module 0 6 days ago by Anton Vroon
Prioritisation of known callers in Queue
 
Genesys Cloud CX Topics Routing (ACD/IVR)
1 6 days ago by Nathan Watson
Plantronics Hub
 
Genesys Cloud CX Topics Integrations
16 6 days ago by Vaun McCarthy
Original post by Daniel Cheng
Report for Outbound Calls only
 
Genesys Cloud CX Topics Reporting/Analytics
4 6 days ago by Justin Kennedy
JSON Query filter syntax
 
Genesys Cloud CX Topics Integrations
3 6 days ago by Peter Stoltenberg
Original post by Velmani Natarajan
Dialogflow - Custom playload is not working with Purecloud Web messenger
 
Genesys Cloud CX Apps Architect Integrations Genesys Cloud CX Topics Digital Channels
5 6 days ago by Angelo Cicchitto
Original post by Fnu Ganesh
Genesys Cloud Release Notes for June 22, 2022
 
Genesys Cloud CX Topics Unsure/Other
0 6 days ago by Nicole Milliken
Number of connected agents in all organization
 
Genesys Cloud CX Topics Integrations Reporting/Analytics
11 6 days ago by jeff russell
Original post by Mostafa Oudderhem
Survey via Qualtrics
 
Genesys Cloud CX Topics Quality Management Unsure/Other
9 6 days ago by Chris Martin
Original post by Louis Dambrosio
Last Agent Routing Reporting & ACW
 
Genesys Cloud CX Topics Routing (ACD/IVR)
2 7 days ago by Richard Dib
Original post by Prasoon Pandey
In-Queue Flow with Skills 10 7 days ago by George Ganahl
Original post by Tina Yocum
Architect Substract hours from schedule 1 7 days ago by Melissa Bailey
Original post by Azamat Rustamov
Call forward to 2 external numbers
 
Genesys Cloud CX Topics Telephony
3 7 days ago by Anton Vroon
Original post by Leslie Fong
Getting "User Limit Reached" error while adding users to performance dashboard in Purecloud 2 7 days ago by Ryan Legner
Original post by Fnu Ganesh
Confluence
 
Genesys Cloud CX Topics System Administration
6 7 days ago by Paulo Mesquita
Original post by Edward Wu
ACD Queue can't routing agent beacause agent status mismatching(interacting status) 0 7 days ago by JinSeok Kim
enhancement request to new Workspace
 
Genesys Cloud CX Topics Omni-Channel ...
2 8 days ago by Kyle Horton
Edge redundancy
 
Genesys Cloud CX Topics System Administration Telephony
13 8 days ago by George Beikler
Original post by Greg Shultz
Users getting multiple calls
 
Genesys Cloud CX Topics Omni-Channel ...
4 8 days ago by glen tylee
Original post by Braiden Woodward
Edges kernel panic
 
Genesys Cloud CX Topics Architecture and Design
15 8 days ago by George Beikler
Original post by Mariano Martinez