Genesys Cloud CX

1 to 50 of 6265 threads (24.9K total posts)
  Thread Subject Replies Last Post Status
Social Media Integration With Bot Flows 1 15 minutes ago by Saugort Garcia
Original post by Philip Thys
Requesting Pointers for Multi-Site 911
1 32 minutes ago by Tanner Albus
Original post by Nathan McKay
Work Teams - Not able to add to queues 4 an hour ago by Dewald Smit
Original post by Gareth James
New guy question : Is there a way to detect the agent client, either Purecloud or Desktop?
0 an hour ago by Donald McClendon
Evaluation scores - Performance Scorecard 1 an hour ago by Shikha Khattar
Original post by Amber Krueger
Dialogflow - Custom playload is not working with Purecloud Web messenger
7 2 hours ago by Angelo Cicchitto
Original post by Fnu Ganesh
About Nuance.Mix Integration 1 6 hours ago by Agustín Gomes
Interaction Priority
7 9 hours ago by Anton Vroon
Original post by Paul Simpson
Learn about Genesys WEM | Tempo app and work teams with this new Demo videos 1 11 hours ago by Peter Stoltenberg
Original post by Natalia Abad
Upcoming UI changes in agent desktop: Single customer view - target launch July 13th 2022
5 16 hours ago by LY LIM
Original post by Lucie DeCristofaro
Ability to Send Status Email 0 17 hours ago by Lee Canady
Trivia Bonus Question: Favorite Overlooked Genesys Cloud CX Feature? 19 18 hours ago by Nicole Milliken
Original post by Matt Lawson
End a callback with wrap up 0 19 hours ago by Clayton Curtis
Intermittent audio issues ONLY on Lenovo Thinkpad Gen 2 T14
6 22 hours ago by Duncan Maloch
Original post by Jason Wing
Outbound digital (email) campaigns - Prevent contacting a previously contacted contact
4 23 hours ago by Jeff Gaedke
Original post by Luke Mitchell
Looking to connect with those using their own desktop for GC 1 23 hours ago by Saugort Garcia
Original post by Leor Grebler
Genesys Cloud CX Release Notes - July 6th, 2022
0 yesterday by Matt Lawson
Priority between Scheduled callbacks and outbound calls campaign
8 yesterday by Jeremy Monzo
Genesys Cloud Supervisor on Ipad.
4 yesterday by Md Nadeem Anwar
Automatic Inactivity Time Out
3 yesterday by Vaun McCarthy
Original post by Amanda Logue
Digital interactions move to transcription tab - User interface update
52 yesterday by Diane Stephens
Original post by Natalia Abad
Screen Recordings Failing Sometimes 0 yesterday by Penny Petrie
Checking known issue for GenesysCloud
10 yesterday by Ryan Ness
Original post by 哲朗 藤澤
Knowledge Management Survey
0 yesterday by Laurie Union
Recycle cancelled call still connects but does not route call
0 yesterday by Patricia Oaks
Transfer to Flow action in Inbound Email Flow
1 yesterday by Melissa Bailey
Original post by Lisa Schifilliti
About "Post /api/v2/telephony/providers/edges/didpools" API's name filed
2 2 days ago by 嘉銘 杜
Delete the post
0 2 days ago by Work Test90
My Test subject again
0 2 days ago by Work Test90
Unable to send outbound SMS
4 2 days ago by Philip Thys
Original post by Praveen Kumar
Test subject
0 2 days ago by Work Test90
Reporting on 'unique' conversations (Offered, Answered, etc), particularly for web messaging
0 2 days ago by Jeff Hoogkamer
Outbound Dialler - Multiple Campaigns and Public Holidays - How to schedule
0 2 days ago by Melinda Roberts
Is it possible to send an email during Architect inbound call flow? 5 2 days ago by Vaun McCarthy
Original post by 哲朗 藤澤
Which Permissions/Roles for 'Quality' Access (edit etc)?
3 2 days ago by Nick Horman
Skills being ignored
0 2 days ago by Francis Hoang
Analytics Workspace (specifically Dashboards) no longer working on Smart TV Internet Browser (Samsung Tizen)
3 2 days ago by Jeff Hoogkamer
Provide the ability to bulk minimise adherence view in schedules.
0 2 days ago by Sathyaraj M
How to restrict dialing international calls for certain users.
3 2 days ago by Vincent Sabolboro
Original post by Sunkyoon Jang
Recording Audio Format and Data storage 4 2 days ago by Daniel Ho
Original post by Henry ZAMbrano
📣 Authenticated Web Messaging - Beta Release 🚀
7 3 days ago by Magudeeswaran Nataraj
Original post by Angelo Cicchitto
Make a Time/Day of week based Decision in an Inbound Flow
5 3 days ago by Philip Thys
Original post by Thomas Repking
How can i outbound?
0 3 days ago by JinSeok Kim
How Skill Rating Works
3 3 days ago by Jeff Hoogkamer
Original post by Subhro Bhattacharjee
Embedding Genesys Predictive Engagement (GPE) widget into an AppFoundry Premium App 0 5 days ago by Maksim Gill
Agent Scheduled Callback Priority
8 5 days ago by Rogelio John Elanga
Original post by Angelia Harper
Screen Recording 4 5 days ago by George Ganahl
Original post by Victoria Sopa
Emails reschedule and reassign
2 4 days ago by Mariia SAMODLOVA
Original post by Francis Hoang
Wrap-up codes assigned by outbound dialing
0 5 days ago by Zacharie Hercule
Decreasing Compliance Abandons for Outbound Dialing
0 6 days ago by Dan Ross