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Upcoming Agent UI Update - Multi-contextual Panels
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4
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34 minutes ago
by
Marja Korander
Original post by
Ricky Phung
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WFM Adherence View
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3
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2 hours ago
by
richard craig
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Double ringing in Salesforce embedded client and Genesys Cloud
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8
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4 hours ago
by
Prateek Sethi
Original post by
Jennifer DiCesare
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I want to update some items in the contact list form.
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0
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7 hours ago
by
Akihiko Suzuki
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Silently monitoring agents
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0
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9 hours ago
by
Burak Sofu
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What interactions involved calling a Specific Number?
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1
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10 hours ago
by
Gina Palmer
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Bot not recognizing letters correctly
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0
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11 hours ago
by
Craig Gillett
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Bot Demos Galore on the newest Q&A episode that just dropped!
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0
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12 hours ago
by
Nicole Milliken
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Any Questions About Building Your Bot?
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35
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13 hours ago
by
Nicole Milliken
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Spanish Bots
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1
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13 hours ago
by
Nicole Milliken
Original post by
Tony Manna
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Skill Limits
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4
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14 hours ago
by
Rodolfo Sasabo
Original post by
Kim Holbrook
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Do you have GIFT IDEAS to help this special family for the holidays?
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0
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16 hours ago
by
Nicole Milliken
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Pulse - View call and agent is currently on?
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0
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17 hours ago
by
Christopher Hopper
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Deactivated and activating members in a queue
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4
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17 hours ago
by
Caleb Smith
Original post by
Marilyn Cambria
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how to check agent available and transfer if agent not available
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1
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17 hours ago
by
Caleb Smith
Original post by
Nuttapong Limadisai
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hide the transfer button
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1
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17 hours ago
by
Caleb Smith
Original post by
Rihab BEN MALEK
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SMS Messaging Down
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3
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17 hours ago
by
Jason Rottero
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So here's one example of an idea raised that PMs give no feedback or responses on - months later still waiting
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10
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17 hours ago
by
Kevin Brown
Original post by
Vaun McCarthy
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Configure Salesforce ScreenPop when Picked up ?
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1
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18 hours ago
by
Richard Schott
Original post by
Alexandre Brenne
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Wrap Up Notes
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0
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19 hours ago
by
Britney Springer
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Agents can listen to other Call Recordings
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2
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19 hours ago
by
Dirk Krampe
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select a calling destination by date/time frame from a data table
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0
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21 hours ago
by
Robert Herms
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Call external Web API on call events
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0
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21 hours ago
by
Bero Acker
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Is there a replacement for Code editor
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1
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22 hours ago
by
Jan Heinonen
Original post by
David Regis
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What does External Contacts query in the Audit Viewer?
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1
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23 hours ago
by
Julianne Chaloux
Original post by
Dianne Gabriel
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Segmenting agents for easy Analytics API extraction of CDR & UDR for India DOT compliance
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2
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yesterday
by
Mohan S
Original post by
Derek Cowan
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Sensitivity of Speech Recognition
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0
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yesterday
by
Dirk Krampe
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Email thread for agent when utilisation max capacity is set to one
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1
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yesterday
by
Robert Niblock
Original post by
Henry Nguyen
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Data Actions Performance Alerting
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0
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yesterday
by
Caleb Smith
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Coming soon: Refresh of Contact Management UI
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6
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yesterday
by
Julianne Chaloux
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Genesys Cloud CX Release Notes - November 29 2023
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0
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yesterday
by
Antwuan Rencher
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Agents unable to pick up calls
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47
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yesterday
by
Anastasios Zotos
Original post by
Stephen Jacobs
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API for Concurrent Usage Report and Cloud Voice Usage
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0
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yesterday
by
Conrad Lemos
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Concurrent AHT
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1
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yesterday
by
Ryan Legner
Original post by
richard craig
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Agents Unable to Change Status After a Period of Inactivity
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Soumik Biswas
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Release Notes 11/15/23 - Not seeing renaming of Schedules to Operating Schedules
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2
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yesterday
by
Eileen Andrews
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Update call back that have been scheduled through campaign
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0
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yesterday
by
Mohannad haddad
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Coming soon: Updates to Journey Outcome Scoring configuration
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0
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yesterday
by
Cillian Day
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External contacts view
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0
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yesterday
by
Sai Kiran
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The Digital Insights Dashboard
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0
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2 days ago
by
Mate Foldi
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Frequent Error Codes for Specific Reps
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1
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2 days ago
by
Johnson Lu
Original post by
Jacqueline Turner
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Data Actions: read Information from response header / AZURE AI Language
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16
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2 days ago
by
Christoph Domaschke
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Live monitoring voice - Is it possible also view screens
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2
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2 days ago
by
Richard Pillera
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Phantom Alert Notifications
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7
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2 days ago
by
Steve Bugo
Original post by
Wendy Sachen
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Headset not working, connecting, picking up audio, or having issues
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1
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2 days ago
by
Vern Fernandez
Original post by
Matt Lawson
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To Division or not to Division - what is the correct way to handle Dev/UAT/Prod
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9
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2 days ago
by
Zach Dudek
Original post by
Robert Wakefield-Carl
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Improving Email Alerts for calls to 911
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8
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2 days ago
by
Jan Heinonen
Original post by
Jason Tripp
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Feedback requested: permission to fetch organization limits
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0
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2 days ago
by
Becky Powell
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Issues with desktop app and SSO/conditional access?
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1
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2 days ago
by
Brian Dupuis
Original post by
Vaun McCarthy
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Background Ringing Jabra 65 Headset
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11
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2 days ago
by
Stephan Keim
Original post by
Dan Wong
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