Genesys Cloud - Main

1 to 50 of 9537 threads (39.8K total posts)
  Thread Subject Replies Last Post Status
Alert when agent has been sitting on a call back. 3 yesterday by Wendy Sachen
Original post by Kenneth Ely
Outbound campaign scheduling rule
0 yesterday by Wendy Sachen
Agent Empathy
2 yesterday by Glenda Kingston
user log 1 yesterday by Wagner Filho
Original post by Rihab BEN MALEK
Blocking email domains using "Common Module Flow" 4 yesterday by Wagner Filho
Original post by Dale Wylie
call endings 1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Rihab BEN MALEK
Best Web Message Routing so higher proficiency agents are Maxed out (utilization) before routing to lower proficiency agents.
8 yesterday by Robert Wakefield-Carl
Original post by Gina Palmer
Good morning! Red Dots
2 yesterday by Tracee Baddley
Group VoiceMail Email Notirifcations to Single Email Address
4 yesterday by Robert Wakefield-Carl
Original post by John Watson
New collapsible cards in Architect actions 6 yesterday by Amelie Wisniak
Surve.url inside a Survey Footer
4 yesterday by Tim Dowdy
WhatsApp - Video Notes
5 yesterday by Atul Nulkar
Original post by Karl Beal
Load testing an Open messaging implementation 1 yesterday by Robert Wakefield-Carl
Original post by Jeroen van der Sandt
Agentless Campaign Recording 3 yesterday by Paul Reininger
Original post by Tommy Oudavanh
Agent Script Dynamic Expressions
1 yesterday by Reginald Sheraton
Changing Operating Schedule Division
2 yesterday by Doug Sear
SCIM and SSO
3 yesterday by Robert Klusek
Reporting External from Genesys Cloud 0 yesterday by Ram Prashanth Muralikrishnan
Agent UI new messaging
0 yesterday by Bill Gleeson
Participant Data & API Integration Logs Monitoring
3 yesterday by Anton Vroon
Original post by Vincent Sabolboro
Working with Genesys Voice Bots - Capturing Caller Last Name through Bot 8 2 days ago by Brad Wehmeier
Original post by Dan Wong
Integrating 2 ORGs | transferring interactions between them! 13 2 days ago by Jim Crespino
Original post by Gabriel Galbieri
Scheduled Callbacks
2 2 days ago by Daniel Cross
Status-management language 2 2 days ago by Fernando Sotto dos Santos
Original post by Max Willian
Substitution in canned response - format as a link 2 2 days ago by Sebastian Koziński
ServiceNow Connector - Agents unable to answer calls
45 2 days ago by John Korn
Original post by John Anaya
Screen Recordings short calls
5 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Andy Jackson
Voicemail callbacks for internal/agent only queue 5 2 days ago by Duncan Maloch
Send email from an inbound voice interaction? 6 2 days ago by Prasheel Tawar
Original post by Paul Graney
Getting "User Limit Reached" error while adding users to performance dashboard in Purecloud 4 2 days ago by Nikhil Ponnam
Original post by Fnu Ganesh
Ringing from the PC
6 2 days ago by Phi Nguyen
Searching list of keywords from a data table - Email routing 14 2 days ago by Nissin Kunjumon
Original post by Richard Chandler
WFM: Behaviour in WFM when an Agent is deleted
0 2 days ago by Laura Cepeda
Changing ANI to match customer's TFN on outbound transfer 0 2 days ago by Brandon Weaver
Evaluation Forms - Restrict access to specific forms
0 2 days ago by Mikaylah Smith
Creates flowcharts of Genesys cloud or PureConnect interaction flow 202 2 days ago by Takamune ISHIGE
Unplanned Shrinkage Zero when Consultant has Leave
6 2 days ago by Sayth Renshaw
Bot Flow > Intents (connect to database) 3 2 days ago by Anton Vroon
Original post by Alex Goh
TTS
5 2 days ago by Anton Vroon
Original post by Jose Leon Gomez Gonzalez
Would the email address of the agent that sends a fax be displayed in all the pages for the document sent?
1 3 days ago by Vaun McCarthy
Original post by Jason Tran
WebRTC Headset Orchestration - Coming Soon.
1 3 days ago by Anton Vroon
Original post by David Van Milligan
Needing Transfer Email that was already Transfer
1 3 days ago by Breno Canyggia Ferreira Marreco
Original post by Joy Shewmake
Guess the Date: When will this community hit 5,000 members?!
42 3 days ago by Breno Canyggia Ferreira Marreco
Original post by Nicole Milliken
Double the Queues, half the fun
0 3 days ago by Anton Vroon
Agent Transferring emails to another agent
4 3 days ago by Lisa Schifilliti
Other Evaluators seeing each others calibrations
2 3 days ago by Nick Argeson
Backend dictionary
7 3 days ago by Leor Grebler
Original post by Daniel Cross
CallBack call recordings
2 3 days ago by Martin Black
New Q&A Show covers the topic you voted for: Agent Assist!
11 3 days ago by George Ganahl
Original post by Nicole Milliken
Extracting Licenses for Users using PowerShell Scripts 5 3 days ago by Vincent Sabolboro
Original post by Jason Lorden