Genesys Cloud - Main

1 to 50 of 11407 threads (48.4K total posts)
  Thread Subject Replies Last Post Status
Continuous Forecast
0 16 minutes ago by Melissa Palmer
Voice Bots with BYOC-P 6 18 minutes ago by Brad Wehmeier
Original post by Hassan Mohamed
What happened to the Genesys Community landing page with all the Topics links?
1 44 minutes ago by Jason Kleitz
Original post by Jean Lam
Microsoft Teams Integration in Genesys Cloud
1 an hour ago by Jason Kleitz
Original post by Tonya Keith
Dialogflow Rich Content Response Not Working - Web Messenger UI
1 an hour ago by Nicole Milliken
Original post by Haridass Sarangan
Inbound SMS interaction shows 1 hour long but the agent interaction is only 5 minutes? 2 an hour ago by Jean Lam
GC SMS messages blocking of pictures
1 an hour ago by Jason Kleitz
Original post by Shalom Benzaquen
Virtual Agent Questions 3 2 hours ago by Robert Wakefield-Carl
Original post by Martin Bunting
WhatsApp - Platform - Telephone number is adding PLUS sign as a prefix 1 2 hours ago by Jason Kleitz
Original post by Pattabiraman Ramamoorthy
Tell me your favorite new Genesys Cloud feature from this year. You may win a prize!
46 2 hours ago by John Ziarkowski
Original post by Jason Kleitz
Genesys Cloud CX Release Notes - December 02, 2024
1 2 hours ago by Jason Kleitz
AI experience tokens || Moving from individual GC AI products to AI experience tokens
1 3 hours ago by Jason Kleitz
Original post by Garima Balodi
Temporary Roll Back of Inactivity Timeout Improvements
8 3 hours ago by Vincent Sabolboro
Original post by Becky Powell
Display values obtained from a data table in a script
1 4 hours ago by Muhammad Zubair Awan
Original post by Matsumoto Shun
Operating Schedule becoming active 30 minutes before the schedule time. 4 5 hours ago by Burton Schilling
Chat history got cleared after a few minutes into the interaction
1 5 hours ago by Karine Alves
Original post by Aakanksha Goyal
Reason to deactivate queues before logging off? 2 5 hours ago by Robert Wakefield-Carl
Original post by Mike McCleery
Copy messaging interaction transcript 3 7 hours ago by Karthik Ageer
Set Post-Flow
3 7 hours ago by Robert Wakefield-Carl
Original post by Neo Molao
how to extract first name or last name for a slot in messaging interaction 1 7 hours ago by Robert Wakefield-Carl
Original post by Karthik Ageer
Messaging transcripts retention period in Genesys.
1 7 hours ago by Robert Wakefield-Carl
Original post by Karthik Ageer
Reporting on Conditional Group Routing
0 8 hours ago by Dawn Zielinski
Dynamically Update Web Messaging Bot Username in Architect Message Flow
7 11 hours ago by Balaji Balakrishnan
Policy incorrectly assigning agent on transfers?
3 15 hours ago by Mark Fagus
Original post by Lee Smith
External tags for outbound calls
1 16 hours ago by Muhammad Zubair Awan
Original post by Jesica Poliszczuk
IVR Language Overrides Co-Pilot Language
16 22 hours ago by Leor Grebler
Original post by Jim Mayer
Jason's November 2024 Release Recap
1 yesterday by Jason Kleitz
Agent CoPilot - Reporting?
2 yesterday by Kevin Chen
Original post by Rob Eckert
agent copilot bilingual setup
2 yesterday by Kevin Chen
Audit Retention Policy update - 1 Year max 4 yesterday by Chris Fischer
Customer First Callback Impacts on EWT 24 yesterday by Anton Vroon
Articles with Content Search enabled 12 yesterday by Martin Bunting
Error- Something went wrong 2 yesterday by Martin Bunting
Original post by Roshan Narkhede
Division Missing From WorkTeam Drop Down 3 yesterday by Samuel Jillard
Original post by richard craig
Threading timeline behaviour in Messaging 1 yesterday by Samuel Jillard
Original post by Karthik Ageer
Defaulting an organisation code for the Genesys cloud application 3 yesterday by Bert Barrez
Original post by Andrew Casey
Best practices with 4-eye-principle on e-mail interactions 3 yesterday by Monika Gruber
Skills Based Routing 2 yesterday by Christoph Domaschke
Original post by John Francis
Assistance Needed with "Ask for Slot" Action
5 yesterday by Phaneendra Avatapalli
Duplication of Dashboards
1 yesterday by Robert Wakefield-Carl
Original post by Christopher Syrett
Need Report for Voice and screen Recordings
1 yesterday by Robert Wakefield-Carl
Original post by Chakrapani Poludasu
Insights/ Experiences on Genesys Agent Copilot 2 yesterday by Robert Wakefield-Carl
Original post by Ramsha Shaikh
Workforce Management Query 3 2 days ago by Robert Wakefield-Carl
Original post by richard craig
Agent Copilot options not showing up 3 2 days ago by Blair Hansford
Can we have a Date Picker in Digital/ Bot Flow for storing Date of Birth, etc? 3 2 days ago by Khurshid Ali
Original post by Khurshid Ali
Jason's End-of-Year Challenge is now LIVE in Trivia Tower! 1 2 days ago by Jason Kleitz
Agent not receiving Inbound calls
6 2 days ago by Mike McCleery
Original post by Aparna Peri
Alerting - Max wait time in queue
1 2 days ago by Samuel Jillard
Original post by Sylvain Briere
Divisions no longer sorted alphabetically
4 2 days ago by Connie Thomas
Co-pilot, Virtual Agents, and Voice Transcription with CX2-Digital - Alternatives to WEM?
5 2 days ago by Orhun Sahin