Genesys Cloud - Main

1 to 50 of 9492 threads (39.6K total posts)
  Thread Subject Replies Last Post Status
Visio Diagrams
10 an hour ago by Dewald Smit
Original post by mark dauvergne
*PURE* domains?
0 11 hours ago by Vaun McCarthy
Callback Customer First 5 13 hours ago by Vincent Sabolboro
Original post by Lei Cao
Retention Policy for Specific Users
1 yesterday by Vaun McCarthy
Original post by Bruce Lambert
recording audit trail - abandon
0 yesterday by James Terry
Surve.url inside a Survey Footer
3 yesterday by Dan Fontaine
Original post by Tim Dowdy
Common Module behavior confirmation 3 yesterday by Paul Simpson
Original post by Shane Jenkins
Recall Attempts
2 yesterday by Rian Logan
Original post by Naren Guntupalli
New collapsible cards in Architect actions 0 yesterday by Amelie Wisniak
Content Search
5 yesterday by Tommy Oudavanh
Calling number after transfer 2 yesterday by Catherine DUPIRE
Genesys Cloud ACD Web Chat v1.0 Deprecation June 30 2024 6 yesterday by Paul Simpson
Original post by Antwuan Rencher
Steps/Process to update an existing prompt description within self-service IVR using new Audio files.
1 yesterday by Melissa Bailey
Original post by Avik Mitra
Agents schedule for Off Queue going On Queue
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Charlie Meitzen
Transfers roadmap including new transfer APIs
5 yesterday by David Farrell
Script does not load
1 2 days ago by Robert Wakefield-Carl
Original post by Andrew Lagarde
Chrome: Out of Memory Error
1 2 days ago by Robert Wakefield-Carl
Original post by Russell Clark
WhatsApp Channels
0 2 days ago by Karl Beal
Why would there be "Alerting" when we have Auto Answer on?
7 2 days ago by Andy Jackson
Original post by Gina Palmer
Workforce management business unit and service goal template impact override settings new release questions
3 2 days ago by Harshali Bhure
Original post by Wendy Dodson
Call attempts control, Recycling campaigns etc
1 2 days ago by Robert Wakefield-Carl
Original post by Jeff Humphreys
Is there a way to show more than the 10 filter items when you search?
5 2 days ago by Robert Wakefield-Carl
Original post by Jordan Robinson-Rucker
Asia Pacific Sydney Outbound calling
2 2 days ago by Anton Vroon
Agent Assistance
4 2 days ago by Dianne Gabriel
Original post by Paul Hrynkiw
AMA - Co-browse for Voice questions (ask here)
0 2 days ago by Matt Lawson
Callback Handle Times 17 2 days ago by Paul Simpson
Original post by Sabyasachi Pradhan
Not Responding
8 2 days ago by John Korn
Original post by David Harring
Saving interaction list for future reference
2 2 days ago by George Ganahl
Original post by Dhanalakshmi Vasudevan
Directory access
3 2 days ago by Robert Wakefield-Carl
Original post by Travis Bullion
V3 BYOC-P Edge Health check Fail
1 2 days ago by George Ganahl
Original post by Arron Golaup
Digital Menu action when Choices,QuickReplies,Carousels and Card will be avilable?
1 2 days ago by George Ganahl
Original post by Onkar Gautam
WebRTC phone communication Traffic
1 2 days ago by George Ganahl
Original post by Naveed Hussain
How to pass voice call transcript that customer had with dialogflow CX bot to Genesys cloud agent
0 2 days ago by Karthik Ageer
WFM Tips for a Small Call Center?
2 2 days ago by Robert Wakefield-Carl
Original post by Scott Thomas
Flow Outcome support for Voicemail architect flow? 1 2 days ago by George Ganahl
Original post by Brad Murlin
Coming soon: Analytics Dashboards with enhanced UI and sharing options 8 2 days ago by Nikhil Ponnam
Setting up outbound faxing? 1 2 days ago by George Ganahl
Original post by Liz Weida
PureCloud is pretty impressive behind the scenes. 1 2 days ago by George Ganahl
Original post by Clay Tison
I ran across this YouTube video today that explains what the Developer Center is.
1 2 days ago by George Ganahl
Original post by Clay Tison
Do you prefer to watch rather than read? 1 2 days ago by George Ganahl
Original post by Clay Tison
How do I update my mobile Collaborate app (sca)?
1 2 days ago by George Ganahl
Original post by Gina Tyree
How do I fax a document from My Workspace in Documents?
1 2 days ago by George Ganahl
Scheduled Hybrid Capable Genesys Cloud Orgs
0 2 days ago by David Van Milligan
Interactions Panel not loading script when launched from Salesforce Embedded Client
0 2 days ago by Jennifer DiCesare
Did you all know that there's an Introduction to PureCloud for Agents course that's open to the public?
1 2 days ago by George Ganahl
Original post by Clay Tison
Customer wants to get call from CCPs when connected to Wi-fi.
3 3 days ago by Robert Wakefield-Carl
Original post by Aayush Gagneja
Stop automatic queue transfer when the call is ringing on an agent
1 3 days ago by Marco Silva
Agents unable to pick up calls
56 3 days ago by Cori Daily
Original post by Stephen Jacobs
Agent Transferring emails to another agent
0 3 days ago by Lisa Schifilliti
Set Delay in Loop interval
1 3 days ago by Melissa Bailey
Original post by Datta Rajdeep