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Salesforce Phone Integration Breaking in Specific Queue
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1
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an hour ago
by
Katee Ice
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Launching a script
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3
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3 hours ago
by
Marcus Hanna
Original post by
Guilhem Ducournau
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Ghost Interaction - Web Messaging in Queue
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11
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3 hours ago
by
Paul Simpson
Original post by
Jeevan Kumar Jayabalan
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WEBHID and Jabra headsets
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8
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3 hours ago
by
David Van Milligan
Original post by
Andrew Lagarde
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Best Practices to Handle Agents in "Not Responding" Status
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33
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4 hours ago
by
Rolph Lieverse
Original post by
Anne Hoang
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Preferred Agent routing - Web Messaging
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10
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4 hours ago
by
Jeevan Kumar Jayabalan
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How to add Signature to user profile
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0
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4 hours ago
by
Ganesh S
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WebRTC SDK / Headset library update
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25
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4 hours ago
by
David Van Milligan
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API
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3
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4 hours ago
by
Paul Simpson
Original post by
Juan Ayala
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SMS/Chat Web Messaging Routing - Maximum Queue Time Limit/Post Actions
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4
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6 hours ago
by
Jeevan Kumar Jayabalan
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Prompts upload for .wav downloaded from Google TTS giving error
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0
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6 hours ago
by
garima balodi
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Transfer Emails from an agents queue without that agents interaction
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8
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6 hours ago
by
Stephen Poncia
Original post by
Joel Wineti
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Knowledge Optimizer - Article views under Top viewed articles and feedback
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0
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9 hours ago
by
Shwetha Chandavar
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Genesys Cloud CX Release Notes - 1st of March 2023
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5
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9 hours ago
by
Patrick Poinclou
Original post by
Jan Nico Feliciano
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How to have two pop up window poping in Salesforce
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0
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10 hours ago
by
Mohammed Siddique
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Moving to Cloud - Outbound Campaign conundrum
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1
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11 hours ago
by
Reginald Sheraton
Original post by
Clayton Curtis
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call survey API
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0
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19 hours ago
by
reham alzeer
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Call survey
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2
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19 hours ago
by
reham alzeer
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Anyone else experiencing web gui slowdown/agents going not responding this week....
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0
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22 hours ago
by
Clayton Curtis
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setup callback API
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1
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yesterday
by
Bassel Nafaa
Original post by
Mohammad Dalqamouni
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Web Survey Email Address Collection
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3
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yesterday
by
Tom Mullen
Original post by
Farhan C
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Creates flowcharts of Genesys cloud or PureConnect interaction flow
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90
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yesterday
by
Takamune ISHIGE
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Upcoming Agent UI Changes - Target Selection UI
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16
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yesterday
by
Ricky Phung
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Aria adapter
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7
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yesterday
by
Donald Huovinen
Original post by
Outi Cornette
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Web messaging Notifications
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4
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yesterday
by
Prem Venkatesh
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Change ringtone for one user
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1
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yesterday
by
Christoph Domaschke
Original post by
James Dunn
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Web Messenger - Agent Response Formatting
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2
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2 days ago
by
Peter Stoltenberg
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Creating task in salesforce - failed to save interaction (call duration 0)
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4
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2 days ago
by
Richard Schott
Original post by
Richard Dib
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Decisions Using EWT in Architect
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12
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2 days ago
by
Jan Heinonen
Original post by
Nichole Conway
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Call "On hold" reminder for agents
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0
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2 days ago
by
Tim Speakman
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Email Queue SLA & Closed Business Hours
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4
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2 days ago
by
Stephen Poncia
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Web Messenger - Ending Chats with clients
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2
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2 days ago
by
Robert Niblock]
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List all users assigned to skill / Language
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4
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3 days ago
by
Pete Schroeder
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Hard of Hearing TTY support
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6
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3 days ago
by
Martin Bunting
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DNIS reporting query
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0
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3 days ago
by
Adam Kim
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Callback widget
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2
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3 days ago
by
Christian Werner-Berger
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Multiple Day Interval Report
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12
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4 days ago
by
Nikhil Ponnam
Original post by
John Codispoti
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get wrap-up code from historical conversation
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7
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4 days ago
by
Muhammad Zubair Awan
Original post by
Mohannad haddad
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API Explorer and Data Actions
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3
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4 days ago
by
Muhammad Zubair Awan
Original post by
Rudy Christoph
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Agent Desktop Profile Panel Change with GA Release on Wednesday 22nd March
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6
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5 days ago
by
Dan Arra
Original post by
Aoife Kelly
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Hybrid BYOC
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0
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5 days ago
by
Girish Vibhute
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dialing modes available for CX1, CX2, CX 3
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3
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5 days ago
by
Paul Simpson
Original post by
Veena Praveen
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Teams integration - multi tenant??
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11
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5 days ago
by
Jason Wolfgang
Original post by
Vaun McCarthy
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Agentless Dialling - Call rings agent
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2
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5 days ago
by
Paul Simpson
Original post by
ADAM SUGDEN
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AS400 integration to Genesys cloud
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1
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5 days ago
by
Paul Simpson
Original post by
Raymond Chui
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Deleted Evaluation Form Data
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2
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5 days ago
by
Nicole Dehn
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Classify a call in addition to a wrap code - 1st call resolution
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1
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5 days ago
by
ADAM SUGDEN
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Move 'Onqueue/OffQueue' presence state to profile - below other states
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2
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5 days ago
by
Harshil Andugulapati
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Interactions Export
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4
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5 days ago
by
Jonathan Bartelt
Original post by
Kymberli O'Hagan
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Any guide for Powerbi/Pure Cloud integration to automate the reporting
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6
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5 days ago
by
Hichem Agrebi
Original post by
Manzoor Kolathingal
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