Genesys Cloud CX

1 to 50 of 7570 threads (30.7K total posts)
  Thread Subject Replies Last Post Status
Salesforce Phone Integration Breaking in Specific Queue 1 an hour ago by Katee Ice
Launching a script
3 3 hours ago by Marcus Hanna
Original post by Guilhem Ducournau
Ghost Interaction - Web Messaging in Queue
11 3 hours ago by Paul Simpson
Original post by Jeevan Kumar Jayabalan
WEBHID and Jabra headsets
8 3 hours ago by David Van Milligan
Original post by Andrew Lagarde
Best Practices to Handle Agents in "Not Responding" Status 33 4 hours ago by Rolph Lieverse
Original post by Anne Hoang
Preferred Agent routing - Web Messaging
10 4 hours ago by Jeevan Kumar Jayabalan
How to add Signature to user profile
0 4 hours ago by Ganesh S
WebRTC SDK / Headset library update
25 4 hours ago by David Van Milligan
3 4 hours ago by Paul Simpson
Original post by Juan Ayala
SMS/Chat Web Messaging Routing - Maximum Queue Time Limit/Post Actions
4 6 hours ago by Jeevan Kumar Jayabalan
Prompts upload for .wav downloaded from Google TTS giving error
0 6 hours ago by garima balodi
Transfer Emails from an agents queue without that agents interaction
8 6 hours ago by Stephen Poncia
Original post by Joel Wineti
Knowledge Optimizer - Article views under Top viewed articles and feedback
0 9 hours ago by Shwetha Chandavar
Genesys Cloud CX Release Notes - 1st of March 2023
5 9 hours ago by Patrick Poinclou
Original post by Jan Nico Feliciano
How to have two pop up window poping in Salesforce
0 10 hours ago by Mohammed Siddique
Moving to Cloud - Outbound Campaign conundrum
1 11 hours ago by Reginald Sheraton
Original post by Clayton Curtis
call survey API 0 19 hours ago by reham alzeer
Call survey
2 19 hours ago by reham alzeer
Anyone else experiencing web gui slowdown/agents going not responding this week....
0 22 hours ago by Clayton Curtis
setup callback API
1 yesterday by Bassel Nafaa
Original post by Mohammad Dalqamouni
Web Survey Email Address Collection
3 yesterday by Tom Mullen
Original post by Farhan C
Creates flowcharts of Genesys cloud or PureConnect interaction flow 90 yesterday by Takamune ISHIGE
Upcoming Agent UI Changes - Target Selection UI 16 yesterday by Ricky Phung
Aria adapter
7 yesterday by Donald Huovinen
Original post by Outi Cornette
Web messaging Notifications
4 yesterday by Prem Venkatesh
Change ringtone for one user
1 yesterday by Christoph Domaschke
Original post by James Dunn
Web Messenger - Agent Response Formatting 2 2 days ago by Peter Stoltenberg
Creating task in salesforce - failed to save interaction (call duration 0) 4 2 days ago by Richard Schott
Original post by Richard Dib
Decisions Using EWT in Architect 12 2 days ago by Jan Heinonen
Original post by Nichole Conway
Call "On hold" reminder for agents
0 2 days ago by Tim Speakman
Email Queue SLA & Closed Business Hours 4 2 days ago by Stephen Poncia
Web Messenger - Ending Chats with clients 2 2 days ago by Robert Niblock]
List all users assigned to skill / Language 4 3 days ago by Pete Schroeder
Hard of Hearing TTY support 6 3 days ago by Martin Bunting
DNIS reporting query
0 3 days ago by Adam Kim
Callback widget
2 3 days ago by Christian Werner-Berger
Multiple Day Interval Report
12 4 days ago by Nikhil Ponnam
Original post by John Codispoti
get wrap-up code from historical conversation
7 4 days ago by Muhammad Zubair Awan
Original post by Mohannad haddad
API Explorer and Data Actions
3 4 days ago by Muhammad Zubair Awan
Original post by Rudy Christoph
Agent Desktop Profile Panel Change with GA Release on Wednesday 22nd March
6 5 days ago by Dan Arra
Original post by Aoife Kelly
Hybrid BYOC 0 5 days ago by Girish Vibhute
dialing modes available for CX1, CX2, CX 3
3 5 days ago by Paul Simpson
Original post by Veena Praveen
Teams integration - multi tenant?? 11 5 days ago by Jason Wolfgang
Original post by Vaun McCarthy
Agentless Dialling - Call rings agent
2 5 days ago by Paul Simpson
Original post by ADAM SUGDEN
AS400 integration to Genesys cloud
1 5 days ago by Paul Simpson
Original post by Raymond Chui
Deleted Evaluation Form Data
2 5 days ago by Nicole Dehn
Classify a call in addition to a wrap code - 1st call resolution
1 5 days ago by ADAM SUGDEN
Move 'Onqueue/OffQueue' presence state to profile - below other states 2 5 days ago by Harshil Andugulapati
Interactions Export
4 5 days ago by Jonathan Bartelt
Original post by Kymberli O'Hagan
Any guide for Powerbi/Pure Cloud integration to automate the reporting
6 5 days ago by Hichem Agrebi
Original post by Manzoor Kolathingal