Genesys Cloud - Main

1 to 50 of 10022 threads (42K total posts)
  Thread Subject Replies Last Post Status
Dashboard - Widget to display current date/time and how to change police, color...
0 23 minutes ago by Mostafa OUDDERHEM
Chat bot not appearing on the customers site 2 an hour ago by Jan Heinonen
Original post by Richard Craig
Is it Possible to put agent in Busy state (maybe secondary Busy status) after the end of an interaction or end of ACD call 1 4 hours ago by Vineet Kakroo
Original post by Sagar Tawde
Outbound Campaign Recycled Customers.
0 5 hours ago by Karthi Elumalai
Incremental updates messages / duplication of data to data warehouse 7 5 hours ago by Jeroen van der Sandt
Email Channel
2 13 hours ago by Rakesh Kumar Jha
Storage for old recordings from Verint for compliance purposes
1 13 hours ago by Robert Wakefield-Carl
Original post by Vinoth Mohan
SLA Credits
1 13 hours ago by Robert Wakefield-Carl
Original post by Giancarlo Sassi
Regarding "Canned Responses user interface enhancements"
1 13 hours ago by Robert Wakefield-Carl
Original post by Karl Beal
Knowledge Optimizer
1 13 hours ago by Robert Wakefield-Carl
Original post by Nicole VanWie
Labels
1 13 hours ago by Robert Wakefield-Carl
Original post by Amanda Douglas
New analytics activity API 11 14 hours ago by Robert Wakefield-Carl
Original post by Anton Vroon
concurrent session
1 15 hours ago by Robert Wakefield-Carl
Original post by Asim Shakeel
Transfer to number interaction
5 15 hours ago by Anton Vroon
Original post by Neo Molao
Pre Call Work
2 15 hours ago by Cressida Gioiella
File encryption
0 16 hours ago by Hugo Vargas
Web Message, red X mark next to grey tinted message
0 16 hours ago by James Terry
Valid email address
2 16 hours ago by Matthew Brannon
Upcoming New Feature - Dictionary Management in UI
5 17 hours ago by Francisco Alvarez
Original post by Leor Grebler
List of Error Code Explanations
13 18 hours ago by Somsak Treeyakit
Original post by Tyler Peters
How do I create a new role to allow a user to view Audits in Interaction Details only? 0 19 hours ago by Qan T
Call Evaluation Forms
4 20 hours ago by Caitlyn Petrousek
Agent calls handled by skill
3 22 hours ago by Robert Wakefield-Carl
Original post by Gina Palmer
Geolocation
4 22 hours ago by Paul Simpson
Original post by Cody Herr
Consultation
2 22 hours ago by Caitlyn Petrousek
Schedule Callback
4 22 hours ago by Paul Simpson
Original post by Christina Bowens
New collapsible cards in Architect actions 8 22 hours ago by Amelie Wisniak
Genesys Cloud CX Release Notes - May 20 2024
0 23 hours ago by Antwuan Rencher
Post Call Action
2 yesterday by Sumant Barik
Genesys Predictive Engagement 2 yesterday by Phaneendra Avatapalli
Set up UAT Environment in Genesys Cloud production Org 2 yesterday by Vaun McCarthy
Original post by Kristan Petit
Automatically unmute the customer during consult
1 yesterday by Robert Wakefield-Carl
Original post by Lakshmanakumar Krishnasamy
Switching from one business unit to another
1 yesterday by Robert Wakefield-Carl
Original post by Charlie Meitzen
GDPR Consent when offering callbacks
1 yesterday by Robert Wakefield-Carl
Original post by Pascale Fontaine
Transfer call with skill 3 yesterday by Anton Vroon
Original post by Irina Milstein
Swearing words intent exclusion 2 yesterday by Anton Vroon
Original post by Rohit Dhar
S3 Bulk export for a queue for historical date 3 2 days ago by Khurshid Ali
Chat Errors
1 3 days ago by Cameron Tomlin
Original post by Angelica Howard
Report on interaction recorded and records listen by supervisors
1 3 days ago by Sriram L
Original post by Lionel Florence
Automatically Log Agents On-Queue when Signing Into Genesys
3 3 days ago by Breno Canyggia Ferreira Marreco
Original post by Nicki Dehn
Display name on callouts 4 3 days ago by Ernest John Nuque
Original post by Amber Krueger
Upcoming Agent UI Update - Multi-contextual Panels 27 3 days ago by Howard Frenkel
Original post by Ricky Phung
Chat GPT live assistant/translation 3 3 days ago by Jobie Gilchrist
Original post by dawn weston
Mask the ANI from the agent screen
1 4 days ago by Sriram L
Original post by Vijaylaxmi Singh
Deflection of async message interaction to any other channel.
5 4 days ago by Deepti Srivastava
Outbound Call - Triggers, Workflow Data, and Integration 9 4 days ago by Matt Riedl
Handle time broken down
3 4 days ago by Anton Vroon
Original post by Sujatha Ganapathy
whatsapp digital bot flow - message sender not to see the initial greeting again if he second time send message. 3 4 days ago by Anton Vroon
Original post by Mahesh Jain
Dial fresh leads on priority
1 4 days ago by Robert Wakefield-Carl
Original post by Hasitha Perera
External Contacts - division awareness
1 4 days ago by Amanda Marshall
Original post by Becky Powell