PureConnect

1 to 50 of 8273 threads (31.8K total posts)
  Thread Subject Replies Last Post Status
Can I limit the maximum number of calls a specific reps receives for a specific workgroup per day/week/or month?
 
PureConnect Topics Routing (ACD/IVR)
2 3 days ago by Paul Simpson
Original post by Emmitt McCurdy
ICWS Statistics Integration Issue/Problem
 
PureConnect Topics Integrations
3 11 days ago by Aaron Lael
Original post by Simon Arnison
Report - Survey Scoring Details | how is percentile calculated?
0 17 days ago by Sean Bozley
Secure Pause Audit
 
PureConnect Interaction Recorder
10 17 days ago by Hans-Gerd Sandhagen
Original post by Tim Cannon
PureConnect WebRTC integration w Genesys Cloud 1 19 days ago by Paul Simpson
Original post by Shane Jenkins
ASA (Average Speed of Answer) per call
 
PureConnect Reporting
8 28 days ago by Paul Simpson
Original post by A Contributor
Determine whether an incoming CallInteraction results from a blind transfer 2 28 days ago by Paul Simpson
Original post by A Contributor
Logs to troubleshoot Position In Queue
 
PureConnect Topics Platform Administration
2 one month ago by Sean Bozley
New Welcome Community Contest! Win A Prize!
 
PureConnect Topics Unsure/Other
0 one month ago by Nicole Milliken
RadiantLogic
 
PureConnect Topics Unsure/Other
0 one month ago by Greg Thomson
Contact Status 'F' Flagged
 
PureConnect Topics Outbound
11 one month ago by Rechelle McConnell
March Madness Brackets - Live
 
PureConnect Topics Unsure/Other
2 one month ago by Nicole Milliken
Original post by Matt Lawson
ICBM - Reporting and Recording Empty
 
PureConnect Topics Reporting/Analytics
6 one month ago by Todd Abbott
Original post by Jon Mercer
Agent DID Call Routing
 
PureConnect Topics Routing (ACD/IVR)
2 one month ago by Christian Belli
Interaction Desktop 2019 R2 Patch 9 freezing on freshly imaged PCs
 
PureConnect Topics System Administration
1 2 months ago by Cenk Gündüz
Original post by Tanner Blagoue
PureConnect and Azure
 
PureConnect Topics System Administration
0 2 months ago by Jon Mercer
Final Day to get your Oscars Ballots In!
 
Genesys Casual Events PureConnect Topics Unsure/Other
0 2 months ago by Nicole Milliken
Telecommunications Specialist
 
PureConnect Topics Unsure/Other User Created   job
0 2 months ago by Donna Bonfoey-Lengyel
Fun Upcoming Events - Win a Prize!
 
PureConnect Topics Unsure/Other
0 2 months ago by Nicole Milliken
Dialer Real-Time Agent Management 1 2 months ago by Cenk Gündüz
Original post by Scott Williams
Email cannot be added to BCC Recipients when configuring Email
2 2 months ago by Ngo Quang Minh
Session timeout setting for Administrator, SIP Soft Phone, Scripter?
 
PureConnect Topics Platform Administration
0 3 months ago by Michael Bishop
Attribute Tagging 1 3 months ago by Rita Henllembart
Original post by A Contributor
License Re-Register Message
 
PureConnect Topics System Administration
3 3 months ago by Aaron Lael
Original post by Jon Mercer
PureConnect Interaction Connect random display glitch (missing buttons, agent status missing...)?
 
PureConnect Topics Unsure/Other
0 3 months ago by Jeffersen Beaulieu
Outbound Dialing - Campaign Sequence
 
PureConnect Topics Outbound
5 3 months ago by Paul Simpson
Original post by Rechelle McConnell
Spreading the wealth with switchover 2 3 months ago by Christopher Becker
Agents stats from Multiple queues in one dashboard
 
PureConnect Topics Reporting/Analytics
0 3 months ago by Khaleel Mohammed
TLS Line stops working after switchover 5 3 months ago by Paul Simpson
Original post by Christopher Becker
Community Rockstar...Is It You?!
 
Genesys Casual Success Stories Unsure/Other PureConnect Topics Unsure/Other
0 3 months ago by Nicole Milliken
Create Attendant flowchart and Handler diagram with draw.io 0 3 months ago by 孝宗 石毛
How to retrieved number of abandoned calls in IVR 1 3 months ago by Cenk Gündüz
Original post by Pavel Broska
How to configure DNS SVR records for new switchover pair during upgrade?
 
PureConnect Topics System Administration
2 3 months ago by Petit Kristan
1 skipped due to media type maxima
10 3 months ago by Vincent Moore
Original post by Michael Hoang
Interaction Connect Callbacks and Advanced Dialing Properties/Account Codes
 
PureConnect Topics Platform Administration
0 3 months ago by Michael Bishop
Voice mail length limit 1 3 months ago by Aaron Lael
Original post by Pavel Broska
CALL TABLE FILTER 3 4 months ago by Aaron Lael
Original post by Isaias Siles
PCI vulnerability - HTTP delete enabled due to ININ-i3http 22.1 0 4 months ago by Christopher Becker
Handler Customization Points for Queuing and Transfer
 
PureConnect Topics Handlers Integrations
0 4 months ago by Youssef Atef
How to limit permision not to delete system account in Users container
 
PureConnect Topics System Administration
1 4 months ago by Aaron Lael
Original post by Pavel Broska
Exchange 2019 compatibility 1 4 months ago by Shane Jenkins
Original post by Dimitrije Maric
Create an Auto Attendant/IVR with options to play prompts/info
 
PureConnect Topics Telephony
2 4 months ago by Bart Lunn
On hold music still playing after call pickup!?!
 
PureConnect Topics System Administration
2 4 months ago by Cenk Gündüz
Original post by Jeffersen Beaulieu
Friday is your last chance to WIN!
 
PureConnect Topics Unsure/Other
0 4 months ago by Nicole Milliken
Query line peak utilisation 4 4 months ago by Chris Mayo
Original post by Andreas Tikart
Gmail domian wide delegation
 
PureConnect Topics Integrations
0 4 months ago by Evren Akbuut
PSDK Support on Java 11 0 4 months ago by Mike DiSabatino
So many ways to WIN!
 
PureConnect Topics Unsure/Other
0 4 months ago by Nicole Milliken
Last Agent Routing
7 4 months ago by Catherine DUPIRE
Original post by Mallesh Neeli
Who disconnected call from queue?
 
PureConnect Topics Unsure/Other
2 4 months ago by Cenk Gündüz
Original post by Altaviese Wiley