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Tech Talk in 20 | Generative AI, employee experience tech and CX evolution
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0
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2 days ago
by
Tracy Vickers
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Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
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0
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2 days ago
by
Tracy Vickers
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Enhancing Reporting Capabilities in Genesys WFM Cloud Solution
Workforce Engagement Management
Reports
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1
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2 days ago
by
Paul Wood
Original post by
Ehsan Khan
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May is Here! Happy WEMAI month...
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2
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3 days ago
by
Tracy Vickers
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Using profile fields for schedule generation
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0
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3 days ago
by
Aparna Peri
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Filter Interactions where Recording was stopped at IVR or Agent
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2
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4 days ago
by
Augustin Rajapandian James
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WEMay is just around the corner....
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6
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4 days ago
by
Tracy Vickers
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Agent somehow avoiding calls in idle Ops and I at a loss.
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2
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5 days ago
by
Johnathon Nelson
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Agent Log Off
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1
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6 days ago
by
Andrea Rushfeldt
Original post by
Addison Hild
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Genesys Cloud Release Notes | April 29 2024
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0
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6 days ago
by
Tracy Vickers
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Conditional Group Routing impacting FTE differentials
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3
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6 days ago
by
Felicity Martin-Murray
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Introducing World's First Agent Empathy Analysis
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0
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9 days ago
by
Anik Dey
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Time off manager- Auto approvals outside of an agents shift
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7
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10 days ago
by
Shannon Hellner
Original post by
Pablo Flores
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Calls transfered
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2
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10 days ago
by
ANA BELEN ALONSO VIDALES
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Historical Shrinkage - Idle Status
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5
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11 days ago
by
Adrian Rodriguez
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Topic triggered by phrase not included in the phrase
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2
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12 days ago
by
Anik Dey
Original post by
Shelby Cronk
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Phrase marked with negative sentiment once but not every time
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2
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12 days ago
by
Anik Dey
Original post by
Shelby Cronk
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Sudden drop in FTE requirements
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2
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13 days ago
by
Paul Wood
Original post by
Shannon Hellner
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Genesys Cloud Release Notes | April 22 2024
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0
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13 days ago
by
Tracy Vickers
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Viewing/exporting time off requests for set period/year
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0
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13 days ago
by
James Learmonth
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Exporting Time Off Request from prior month for both active / non active employees
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5
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15 days ago
by
Anthony Cedrone
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WFM Scheduled > Required Staff (What to do?)
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6
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16 days ago
by
Breno Canyggia Ferreira Marreco
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Schedule Export Issues for Subsequent Planning Periods - Please Vote for Resolution!
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2
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17 days ago
by
Andrea Rushfeldt
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Removing Inactive Agents from Work Plans
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0
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17 days ago
by
Lisa Johnson
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Intraday Monitoring nº Agents
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2
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18 days ago
by
Shannon Hellner
Original post by
ANA BELEN ALONSO VIDALES
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Looking for New WEM Reference Customers!
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0
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18 days ago
by
Robert Beasley
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Rockstar Nominations - Vote Now......you might even win a prize! 🎁🎁
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0
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19 days ago
by
Tracy Vickers
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How to Get Actual Concurrency for Chat/SMS queus
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5
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19 days ago
by
Ryan Legner
Original post by
Jefferson Dela Cruz
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Shift Bidding In CX Cloud
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8
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19 days ago
by
Chris Alwood
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Genesys Cloud Release Notes | April 15 2024
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0
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20 days ago
by
Tracy Vickers
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Searching for "No Topics Detected" interactions
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8
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24 days ago
by
Anik Dey
Original post by
Daniel Marrero
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Workplan and Forecast are set up to run schedules to 8pm, but the schedules are only generating 8:00am - 4:00pm
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1
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24 days ago
by
Jay Langsford
Original post by
Nathan Gould
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Agents view own adherence
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3
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25 days ago
by
Belinda Herrera
Original post by
Wendy Dodson
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Error/Notification "Large number of shift notifications..."
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4
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26 days ago
by
Jay Langsford
Original post by
Shannon Hellner
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Genesys Cloud Release Notes | April 8 2024
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0
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27 days ago
by
Tracy Vickers
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Disputes - limiting the number of evaluations an agent can dispute?
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2
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one month ago
by
Nolan Raess
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Survey combined with a quality evaluation
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1
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one month ago
by
Herrick Mai
Original post by
Cherri Lindquist
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Xperience 2024 Trivia Tower - Join in the Fun!
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0
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one month ago
by
Tracy Vickers
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how do you create the relationship between an agent and their supervisor, so that late requests in the Tempo app work as designed?
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2
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one month ago
by
Vaun McCarthy
Original post by
Conor Twomey
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Best Practice for agents to return calls on next day with time zone restrictions.
Workforce Engagement Management
Routing
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3
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one month ago
by
Anton Vroon
Original post by
Wendy Dodson
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Evaluation/Quality Policy: Why is my quality policy not working?
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5
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one month ago
by
Herrick Mai
Original post by
Shelby Cronk
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Colour coding for fixed lunches
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6
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one month ago
by
Aafreen Khan
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Genesys Forecast FTE needs
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3
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one month ago
by
Daniel Chapdelaine
Original post by
Cody Herr
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Genesys Cloud Release Notes | April 1st 2024
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0
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one month ago
by
Tracy Vickers
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Adding an ad-hoc activity to a schedule
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6
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one month ago
by
David Branigan
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Continuous Forecasting
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12
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one month ago
by
Daniel Chapdelaine
Original post by
Angela Dunlop
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Dashboard -- Can I show a count of a specific wrap up code by queue?
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0
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one month ago
by
Lisa Cummings
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New Community Video Series - meet one of our own members
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1
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one month ago
by
Jacqueline Turner
Original post by
Tracy Vickers
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Are you able to copy and paste and entire week of shifts for an agent.
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1
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one month ago
by
Jay Langsford
Original post by
Nathan Gould
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Adherence Exceptions
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5
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one month ago
by
Gina Palmer
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