Genesys Cloud CX

1 to 50 of 6445 threads (25.6K total posts)
  Thread Subject Replies Last Post Status
Limited PII masking in Performance views and exports - where is it?
6 6 hours ago by Peter Stoltenberg
Original post by Robert Wakefield-Carl
Agents randomly going "not responding" during a call while on queue ?
38 7 hours ago by Andy Chau
Original post by RAMsey Miller
Transferring call from non-Salesforce enabled agent to Salesforce enabled agent
0 8 hours ago by John Codispoti
Am I crazy, or did the column labels/header used to stay pinned to the top of Performance Views when scrolling?
8 8 hours ago by George Ganahl
Original post by Brad Murlin
ACD email end 1 8 hours ago by George Ganahl
Original post by Gabrielle Li
Agent Role able to view Admin tab
18 8 hours ago by George Ganahl
Original post by Claire Martin
Click-to-dial for Genesys Desktop Application
3 8 hours ago by Greg Bagley
Original post by Wendy Sachen
Transferred Voice interactions (Call Recording)
7 9 hours ago by Cameron Smith
Original post by Neil Jones
Call Stuck in queue
1 10 hours ago by Dan Fontaine
Original post by Patrick Moore
Embedable framework restrict on certain queues
0 10 hours ago by Rolph Lieverse
Can the caller's number (ANI) be passed when using the Transfer to Number function/ 3 10 hours ago by Edgar Pum
Original post by Sarah Newell
Google Dialogflow CX voice bot, Google Insights ends interaction only after 24h
3 12 hours ago by Brad Wehmeier
Original post by Sabine Neugebaur
Filtering specific field in Outbound campaign contact list available?
0 16 hours ago by JeongYoon Cho
Scheduled exports - running on incorrect days?
0 22 hours ago by Andrew Doller
Make call with Cell set as Primary Number 7 23 hours ago by Vaun McCarthy
Original post by Francis Hoang
Genesys Cloud Integration with Verint QM
2 yesterday by Jim Crespino
Original post by Vimal Venugopal
Multiple service level target in one ACD Queue
5 yesterday by Jay Langsford
Original post by Naveed Hussain
Is there any way to disable silence detection for outbound campaigns?
2 yesterday by JeongYoon Cho
Outbound campaign contact list is disappearing
5 yesterday by Angus Huckle
Original post by JeongYoon Cho
How to calculate Flow Out Time?
0 yesterday by Eric Matsuoka
Agent Transfer Behavior 7 2 days ago by Anton Vroon
Original post by Matthew Rauenzahn
Salary ranges for your internal Genesys support staff
0 2 days ago by Jason Lorden
Automatic account creation | finding ID's
1 2 days ago by Joost van Loenen
Turn off notifications
0 2 days ago by Paul Simpson
AMA Next Tuesday - Conversational AI, Dialog Engine Bot Flows, and More 0 2 days ago by Matt Lawson
Purge a calling list of contacts, or import to overwrite? New feature request maybe? 3 2 days ago by Rian Logan
Original post by Vaun McCarthy
Filtering an outbound contact list for duplicate numbers
1 2 days ago by Rian Logan
Original post by Christina Brooks
Upcoming UI changes in agent desktop: Single customer view
20 2 days ago by Aoife Kelly
Original post by Lucie DeCristofaro
Genesys Cloud CX Release Notes - Aug. 17th, 2022
0 2 days ago by Matt Lawson
WEM Sales Specialist Demos - Come Join Us!
0 2 days ago by Tracy Vickers
Is there a way to remove the calls icon
1 3 days ago by Joost van Loenen
Original post by Clayton Curtis
Install "Genesys Cloud Communicate" app on Avaya Vantage K175 android device
0 3 days ago by Torben Eriksen
Are callers showing as anonymous normally determine by the carriers for inbound calls
0 3 days ago by Jason Tran
One Queue two Divisions 9 3 days ago by Rob Mulder
Custom Contactable Time Sets
1 3 days ago by Praveen Kumar
Looking to have a flow that checks for amount of agents in a queue, and makes a choice based on what it finds 5 3 days ago by Cameron Smith
Original post by Nathan McKay
Getting 401 error with API calls 4 3 days ago by Bert Barrez
Original post by Andrew Casey
Messenger questions and roadmap 1 3 days ago by Angelo Cicchitto
Original post by Clayton Curtis
Custom Directory 0 4 days ago by Sylvain Richard
Looking for example flow that checks a data table for ANI and returns values based on ANI match
7 4 days ago by Brad Murlin
Original post by Brenda Wynne
Speech and Text Analytics Reporting - Topic Trends Agent View
2 4 days ago by Willliam Sellier-Gomez
Original post by Peter Stoltenberg
Upcoming UI update - queue administration
4 4 days ago by Kimmo Peltonen
Original post by Zoltán Juricskay
Performance > Workspace (BLANK SCREEN)
2 4 days ago by steve thompson
Ability to quickly activate / deactivate queues for a group of agents 0 7 days ago by Paul Soulodre
Concurrent calls
0 7 days ago by John Codispoti
OKTA Integration for User Management
8 7 days ago by Richard Schott
Original post by Matthew Rauenzahn
GC App and Email attachments
0 7 days ago by Matthew Calton
Play a message prior to an outbound call
2 7 days ago by Prem Prem
Original post by Naila Mendenhall
Work Teams - Not able to add to queues 13 7 days ago by Gareth James
Outbound Campaigns - New System-Generated Columns Coming Soon
0 8 days ago by Jody Nabuurs