Genesys Cloud CX

1 to 50 of 6102 threads (24.2K total posts)
  Thread Subject Replies Last Post Status
Block a phone number from connecting to a specific agent 2 an hour ago by Robert Wakefield-Carl
Original post by Glen Tylee
Agent Script UI 3 an hour ago by Anton Vroon
Integration of Genesys Pure Cloud with Pure Engage SIP server
 
Genesys Cloud CX Topics Integrations Telephony
2 an hour ago by Vaun McCarthy
Original post by Hari Shankar
In-Queue Flow with Skills 3 2 hours ago by Anton Vroon
Original post by Tina Yocum
Interaction Priority
 
Genesys Cloud CX Topics Routing (ACD/IVR)
4 3 hours ago by Paul Simpson
Call back function - After call time out 3 4 hours ago by Timothy Eastman
Original post by Julie Green
Genesys Cloud Q&A Show: Web Messaging
 
Genesys Cloud CX Topics Genesys Cloud CX QA ...
0 5 hours ago by Matt Lawson
CX as Code Export Configuration Permission Error
 
Genesys Cloud CX Topics Platform Administration Unsure/Other
1 10 hours ago by Michael Joseph Carreon
How to access call recordings older than 18 months
 
Genesys Cloud CX Topics Unsure/Other
11 11 hours ago by Daniel Ho
Original post by Paul Cox
Preview Mode Salesforce exhaust phone numbers in contact record 0 12 hours ago by Clayton Curtis
Outbound campaign details view No Wrap-Up details - Preview outbound campaign
 
Genesys Cloud CX Topics Outbound Reporting/Analytics
2 12 hours ago by Jose Reyes
Original post by Andrea Garaj
GC Desktop App / System Freezing
 
Genesys Cloud CX Topics Unsure/Other
5 13 hours ago by Steve Parsons
Genesys Cloud CX Weekly Release Notes - 5/25/2022
 
Genesys Cloud CX Topics Roadmap/New Features
0 13 hours ago by Matt Lawson
Limiting User Access to Outbound Campaigns
 
Genesys Cloud CX Topics Outbound System Administration
3 13 hours ago by Anthony Alford
Original post by Chris Martin
BYOK / LKM
 
Genesys Cloud CX Topics Security
0 14 hours ago by Dean Thames
Habilitar IVR Seguro nas discagens do cliente
 
Genesys Cloud CX Topics Routing (ACD/IVR) Security
3 14 hours ago by antonio pavarina
Inbound email routing 3 14 hours ago by Gareth James
Outbound count versus Outbound attempt count
 
Genesys Cloud CX Topics Outbound Reporting/Analytics
0 14 hours ago by Tintswalo Maluleke
Genesys cloud supervisor app ipad edition
 
Genesys Cloud CX Topics Quality Management Unsure/Other
0 19 hours ago by Amr khalil
CX as Code
 
Genesys Cloud CX Topics Platform Administration Unsure/Other
4 20 hours ago by Yvgeni Liberman
Problems with WebRTC connections
 
Genesys Cloud CX Topics Routing (ACD/IVR)
3 yesterday by Facundo Nowicky
Original post by Samuel Effange
Rollback Announcement - Architect Dynamic Schedule Lookups
 
Genesys Cloud CX Topics Roadmap/New Features
4 yesterday by Anton Vroon
Original post by Justin Campbell
Secure Pause after interaction completed 0 yesterday by G. Tyler Peters
Coming Soon: New User Activity Indicators 7 yesterday by trey buck
Q&A Show - Questions about Web Messaging?
 
Genesys Cloud CX Topics Genesys Cloud CX QA ...
3 yesterday by Matt Lawson
Favorite Trivia Categories?
 
Genesys Cloud CX Topics Unsure/Other Genesys Cloud CX QA ...
4 yesterday by Matt Lawson
Mailbot
 
Genesys Cloud CX Topics Conversational AI ... Integrations
2 yesterday by Stian Fiskebeck
Dynamically look up schedules, schedule groups, and emergency groups in Architect flows
 
Genesys Cloud CX Topics Architecture and Design
0 yesterday by Reginald Sheraton
No Automatic refresh done for some of the interactions
 
Genesys Cloud CX Topics Reporting/Analytics
2 yesterday by Ahmed EL Zahed
Inqueue call flow : Listen for KeyPress
 
Genesys Cloud CX Topics Architecture and Design
3 yesterday by Nathan Tossens
Adding Roles To Users
 
Genesys Cloud CX Topics System Administration
1 yesterday by Robert Wakefield-Carl
Original post by Andrew Lewis
Call Parking
 
Genesys Cloud CX Topics Telephony
1 yesterday by Robert Wakefield-Carl
Original post by Jonathan Slovacek
User status showing Busy before call ends 1 yesterday by Robert Wakefield-Carl
Original post by Jessica Kaufman
Outbound Campaign Sorting and Priority
 
Genesys Cloud CX Topics Outbound
1 yesterday by Robert Wakefield-Carl
Original post by Rechelle McConnell
error.ininedgecontrol.session.inactive
 
Genesys Cloud CX Topics Telephony
2 2 days ago by Eric Allen
Original post by Gladys Galabay
Call Scripting - Field Lockdown?
 
Genesys Cloud CX Topics Outbound Platform Administration
2 2 days ago by Anton Vroon
Original post by Juan Foreman
Send email from an inbound voice interaction? 5 2 days ago by Matthew Raleigh
Original post by Paul Graney
Segmenting agents for easy Analytics API extraction of CDR & UDR for India DOT compliance
 
Genesys Cloud CX Topics Reporting/Analytics
0 2 days ago by Derek Cowan
Performance reports scheduled exports issues??
 
Genesys Cloud CX Topics Reporting/Analytics
43 2 days ago by monique morel-peseski
Amazon Polly Voice Branding 0 2 days ago by Chris Martin
Digital interactions move to transcription tab - User interface update
 
Genesys Cloud CX Topics Quality Management Workforce Engagement Management Quality Management Speech and Text Analytics
25 2 days ago by Rakesh Tailor
Original post by Natalia Abad
How to have the scheduling reflect no staffing for the upcoming holiday
 
Genesys Cloud CX Topics Unsure/Other
2 2 days ago by Peter Faust
Original post by Tom Magness
Audio Settings / Headsets
 
Genesys Cloud CX Topics Telephony
7 3 days ago by Linda Decker
Original post by Dean Thames
Export always completed with partial results/Query around data
 
Genesys Cloud CX Topics Reporting/Analytics
2 3 days ago by Daniel Mooney
PureCloud for salesforce: Auto-create case when a call comes in
 
Genesys Cloud CX Topics Integrations
2 3 days ago by Brad Murlin
Original post by Trisha Roskom
Group calls in Rotary mode
 
Genesys Cloud CX Topics Telephony
3 3 days ago by Brad Murlin
Original post by Tommy Braes
The Edge does NOT recognize the voice and the call hangs up.
 
Genesys Cloud CX Topics Outbound SIP/VolP
2 3 days ago by Robert Wakefield-Carl
Original post by Oliver Martinez
Routing of Work item to Agents.
 
Genesys Cloud CX Topics Routing (ACD/IVR)
3 3 days ago by Chris Bohlin
Original post by Samrat Som
Unable to Integrate facebook 1 3 days ago by Greg Boston
Original post by Mourya Chintapatla
Play audio with duration
 
Genesys Cloud CX Topics Architecture and Design
2 3 days ago by Reginald Sheraton