Genesys Cloud CX

1 to 50 of 6102 threads (24.2K total posts)
  Thread Subject Replies Last Post Status
Block a phone number from connecting to a specific agent 2 an hour ago by Robert Wakefield-Carl
Original post by Glen Tylee
Agent Script UI 3 an hour ago by Anton Vroon
Integration of Genesys Pure Cloud with Pure Engage SIP server
2 an hour ago by Vaun McCarthy
Original post by Hari Shankar
In-Queue Flow with Skills 3 2 hours ago by Anton Vroon
Original post by Tina Yocum
Interaction Priority
4 3 hours ago by Paul Simpson
Call back function - After call time out 3 4 hours ago by Timothy Eastman
Original post by Julie Green
Genesys Cloud Q&A Show: Web Messaging
0 5 hours ago by Matt Lawson
CX as Code Export Configuration Permission Error
1 10 hours ago by Michael Joseph Carreon
How to access call recordings older than 18 months
11 11 hours ago by Daniel Ho
Original post by Paul Cox
Preview Mode Salesforce exhaust phone numbers in contact record 0 12 hours ago by Clayton Curtis
Outbound campaign details view No Wrap-Up details - Preview outbound campaign
2 12 hours ago by Jose Reyes
Original post by Andrea Garaj
GC Desktop App / System Freezing
5 13 hours ago by Steve Parsons
Genesys Cloud CX Weekly Release Notes - 5/25/2022
0 13 hours ago by Matt Lawson
Limiting User Access to Outbound Campaigns
3 13 hours ago by Anthony Alford
Original post by Chris Martin
BYOK / LKM
0 14 hours ago by Dean Thames
Habilitar IVR Seguro nas discagens do cliente
3 14 hours ago by antonio pavarina
Inbound email routing 3 14 hours ago by Gareth James
Outbound count versus Outbound attempt count
0 14 hours ago by Tintswalo Maluleke
Genesys cloud supervisor app ipad edition
0 19 hours ago by Amr khalil
CX as Code
4 20 hours ago by Yvgeni Liberman
Problems with WebRTC connections
3 yesterday by Facundo Nowicky
Original post by Samuel Effange
Rollback Announcement - Architect Dynamic Schedule Lookups
4 yesterday by Anton Vroon
Original post by Justin Campbell
Secure Pause after interaction completed 0 yesterday by G. Tyler Peters
Coming Soon: New User Activity Indicators 7 yesterday by trey buck
Q&A Show - Questions about Web Messaging?
3 yesterday by Matt Lawson
Favorite Trivia Categories?
4 yesterday by Matt Lawson
Mailbot
2 yesterday by Stian Fiskebeck
Dynamically look up schedules, schedule groups, and emergency groups in Architect flows
0 yesterday by Reginald Sheraton
No Automatic refresh done for some of the interactions
2 yesterday by Ahmed EL Zahed
Inqueue call flow : Listen for KeyPress
3 yesterday by Nathan Tossens
Adding Roles To Users
1 yesterday by Robert Wakefield-Carl
Original post by Andrew Lewis
Call Parking
1 yesterday by Robert Wakefield-Carl
Original post by Jonathan Slovacek
User status showing Busy before call ends 1 yesterday by Robert Wakefield-Carl
Original post by Jessica Kaufman
Outbound Campaign Sorting and Priority
1 yesterday by Robert Wakefield-Carl
Original post by Rechelle McConnell
error.ininedgecontrol.session.inactive
2 2 days ago by Eric Allen
Original post by Gladys Galabay
Call Scripting - Field Lockdown?
2 2 days ago by Anton Vroon
Original post by Juan Foreman
Send email from an inbound voice interaction? 5 2 days ago by Matthew Raleigh
Original post by Paul Graney
Segmenting agents for easy Analytics API extraction of CDR & UDR for India DOT compliance
0 2 days ago by Derek Cowan
Performance reports scheduled exports issues??
43 2 days ago by monique morel-peseski
Amazon Polly Voice Branding 0 2 days ago by Chris Martin
Digital interactions move to transcription tab - User interface update
25 2 days ago by Rakesh Tailor
Original post by Natalia Abad
How to have the scheduling reflect no staffing for the upcoming holiday
2 2 days ago by Peter Faust
Original post by Tom Magness
Audio Settings / Headsets
7 3 days ago by Linda Decker
Original post by Dean Thames
Export always completed with partial results/Query around data
2 3 days ago by Daniel Mooney
PureCloud for salesforce: Auto-create case when a call comes in
2 3 days ago by Brad Murlin
Original post by Trisha Roskom
Group calls in Rotary mode
3 3 days ago by Brad Murlin
Original post by Tommy Braes
The Edge does NOT recognize the voice and the call hangs up.
2 3 days ago by Robert Wakefield-Carl
Original post by Oliver Martinez
Routing of Work item to Agents.
3 3 days ago by Chris Bohlin
Original post by Samrat Som
Unable to Integrate facebook 1 3 days ago by Greg Boston
Original post by Mourya Chintapatla
Play audio with duration
2 3 days ago by Reginald Sheraton