Genesys Cloud CX

1 to 50 of 5561 threads (21.7K total posts)
  Thread Subject Replies Last Post Status
How to debug Architect workflow?
14 25 minutes ago by JAMes Dunn
Original post by Irina Milstein
Average Productivity per agent per day
2 3 hours ago by Silvia Vaquero
New interaction roster UI coming soon !! 9 5 hours ago by Ricky Phung
Attention users of Speech and Text Analytics – Beta for Topic Mining using Interaction Miner
0 13 hours ago by Rakesh Tailor
Custom Fields in External Contacts 1 13 hours ago by Melissa Bailey
Original post by Brenda Wynne
Post-Call Survey - 3rd Party and/or Other Work-Arounds 4 13 hours ago by Barry Farrington
Block outbound calls (not in campaign)
5 13 hours ago by Robert Wakefield-Carl
Original post by Clayton Curtis
Screen Capture technology 0 14 hours ago by Amber Krueger
Twitter integration with Platform
9 15 hours ago by Keith Leap
Original post by Vinayak Vagal
Issues with "Pop WebRTC Phone Window" for Salesforce CTI users
0 16 hours ago by Brad Murlin
Dial By Extension 3 18 hours ago by Melissa Bailey
Original post by Daniel Tuan
System Outage Alerts 2 18 hours ago by Jean Lam
Original post by David Moschioni
SMS Data Action - Sender name
2 20 hours ago by Nitin Jadva
Can i add message when an agent put a call on Hold?
1 20 hours ago by Robert Wakefield-Carl
Original post by Mayur Kammar
Percentage routing 8 20 hours ago by Robert Wakefield-Carl
Original post by Yolanda Valles
opt-out of survey with salesforce contacts 1 20 hours ago by Tommy Braes
Angular Issue: oWaiting metric not showing properly
4 22 hours ago by Dianne Gabriel
Outbound Call Time Zone Control 2 23 hours ago by Mo Ford
Message to Request Callback
6 yesterday by Katie Brassell
How are you going to use the new Add Skill and Add Priority Tools 1 yesterday by Vaun McCarthy
Original post by Robert Wakefield-Carl
Genesys Cloud for Azure - assing roles to users
1 yesterday by Robert Wakefield-Carl
Original post by Wojciech Dzikowski
Dialog Engine Intents 1 yesterday by Robert Wakefield-Carl
Original post by Martin Bunting
Reporting on Coaching/Monitoring in-progress interactions
1 yesterday by Robert Wakefield-Carl
Original post by Jonathan L
Different wrap-up rule for last attempt
3 yesterday by Robert Wakefield-Carl
Original post by Irina Milstein
Virtual Edge on VMWare 21 yesterday by Chris Weinhaupl
Original post by Jorge Negri
DID Numbers updating comment field for a single DID
2 yesterday by Anton Vroon
Forward an email - attachment does not send
8 yesterday by Therese Moorhouse
Original post by Rodney Gibbs
Blocking prank calls 7 yesterday by Brenda Wynne
Original post by Pietro Messina
Directory External contacts - Limit visibility of contacts by Divisions 4 yesterday by Joe keenan
When will we reach 3K members? Hurry, the contest starts now!
7 yesterday by Melissa Ly
How to block certain phone numbers to be dialed by agents?
4 yesterday by Clayton Curtis
Original post by Carlos Davila
Genesys Cloud CX Weekly Release Notes - 1/19/2021
0 yesterday by Matt Lawson
Blind Transfers (by agents)
0 yesterday by Neil Jones
API to back up configuration?
2 2 days ago by Tommy Braes
Original post by Curtis Goodell
Service Level for emails when the call center is closed
7 2 days ago by Warren Beddie
Original post by Heather Higginbotham
EWT Calculations - What Questions Do You Have?
7 2 days ago by Ruud Reinold
Original post by Matt Lawson
Custom smtp integration
1 2 days ago by Robert Wakefield-Carl
Original post by Mariano Martinez
Use an existing email address from the main domain for email routing on Genesys
1 2 days ago by Robert Wakefield-Carl
Original post by Pierre Pirson
Integration with Free Switch
1 2 days ago by Robert Wakefield-Carl
Original post by Leigh Ashall
Contacting in Voice Timeline
1 2 days ago by Robert Wakefield-Carl
Original post by Brian Searle
WebRTC MediaHelper software?
1 2 days ago by Robert Wakefield-Carl
Original post by Curtis Goodell
While targeting secondary skills, system doesn't consider primary skill agent
1 2 days ago by Robert Wakefield-Carl
Original post by Shiva Gupta
Blocking a Number
16 2 days ago by Jackie Maher
Original post by Ly Tran
Genesys Tempo app - "An unexpected error occurred" on both iPhone and Android versions
6 2 days ago by Joseph Behymer
Original post by Jeffrey Hoogkamer
Email reply routing
2 2 days ago by Chris Bohlin
Original post by Heather Higginbotham
Import only e.164 formate numbers from Saleforce
2 3 days ago by Joe keenan
Voice Of QA
1 3 days ago by Robert Wakefield-Carl
Original post by Maurice Ford
Quality Management Permissions
1 3 days ago by Robert Wakefield-Carl
Original post by Quishara Benson
"Pet ID database" Lesson 3. Where is it?
2 3 days ago by Sandy Cook
Best options for C-Suite and Exec admins 1 3 days ago by Robert Wakefield-Carl
Original post by Clayton Curtis