Discussion

  Thread Subject Replies Last Post Status
Alert Notification No Agents On Queue
13 20 minutes ago by Nikhil Ponnam
Original post by Mike Baldwin
Notification that "Web Chat" is received in Interaction Connect ? 0 39 minutes ago by Louie Doulias
Longest Wait Expression
0 43 minutes ago by Nichole Conway
One week left to enter our Learning Journey Contest! 0 an hour ago by Mitch Hoover
Questions on Sequencing, rules, campaign progress , and rule generated callbacks
2 an hour ago by Eric Berkshire
One week left to enter our Learning Journey Highlights Contest! 0 an hour ago by Mitch Hoover
What was your "hard to get" holiday item? 17 an hour ago by Cynthia Dexter
Original post by Nicole Milliken
Adherence
3 2 hours ago by Raymond Hicks
Original post by Shirley Harbers
QQ: Give us a holiday/date and get a prize! 21 2 hours ago by Matt Lawson
Salesforce Classic screen pop issue
3 2 hours ago by Richard Schott
Original post by Mostafa Oudderhem
Calling Message flow from MS Teams 5 3 hours ago by Jarvish Kisanth Singh
Using Blank Values in Contact List Substitutions
2 3 hours ago by James Foster
Adding 'Copy' Button to Agent Script
0 3 hours ago by Malcolm Green
Invitation to Participate -- Help us understand your day-to-day with Genesys Cloud
0 5 hours ago by Jan Nico Feliciano
Invitation to Participate -- Help us understand your day-to-day with Genesys Cloud
0 5 hours ago by Jan Nico Feliciano
eServiceInteractionStat - Statistics to get interaction handling time and interactions handled 0 6 hours ago by Mark Rennie
Upcoming UI changes in agent desktop: Single customer view
25 7 hours ago by Aoife Kelly
Original post by Lucie DeCristofaro
Updates and materials to the Salesforce BYOT Beta
10 7 hours ago by David Sancho
Original post by Yongwook Lee
Route voice calls to agents even when they are on chat/email 0 9 hours ago by Siddhartha Chopdar
Migrating a PureConnect 2021R3 environment from Premise to AWS
14 9 hours ago by Gideon Val Villorente
Original post by Kenneth Shea
Secure disposal of hardware Edge? 0 15 hours ago by Vaun McCarthy
Reply To Different Email Mailbox 1 18 hours ago by Robert Wakefield-Carl
Original post by Ebrahim Shamouli
Customer Hardware Solution Edge OS Version
1 18 hours ago by Robert Wakefield-Carl
Original post by Husein Nasution
Dashboard causing PC memory usage to increase when being used in a browser and lefted open
0 18 hours ago by Jason Tran
Help with phrase variations when creating a topic 11 18 hours ago by Anik Dey
Original post by Maria Tejo
Features coming soon - Wrong release date on live page
2 18 hours ago by Dewald Smit
Interaction report
0 20 hours ago by Edson Gouvea
Disconnect Reasons
1 20 hours ago by Cory King
Original post by Sharon Pagan
Inject Javascript in WWE
1 22 hours ago by Saul Lopez
Original post by Bharath C
Route contacts to preferred agents but work with fallback if they're not available
4 23 hours ago by Matheus Rosa
Outbound api rate limit with rulesets
2 23 hours ago by Eric Berkshire
New Community Rockstars Shine Bright!
1 23 hours ago by Emily Kammerer
Original post by Nicole Milliken
software version 1.0.0.11920
0 yesterday by Kathy Weston
Callback - Wrap-up codes 2 yesterday by George Ganahl
Original post by Yvgeni Liberman
User/agent account mirroring and bulk agent import(with custom fields) & Export 1 yesterday by George Ganahl
Original post by Devanand Gawande
Native Channels vs. Channels from from other providers (BYOC)?
2 yesterday by Alan Klein
New Community Rockstars Shine Bright!
4 yesterday by Tracy Vickers
Original post by Nicole Milliken
Sentiment Analysis/Speech Analytics 13 yesterday by Renaud Larcier
Original post by Amber Krueger
New Community Rockstars Shine Bright!
0 yesterday by Nicole Milliken
New Community Rockstars Shine Bright!
0 yesterday by Nicole Milliken
Flow Name Change In Report 0 yesterday by Maragatham Sadaiyandi
Status Changes
4 yesterday by Cherri Lindquist
Original post by David Harring
Utilization Report
4 yesterday by Shirley Harbers
Question about Facebook Messenger Routing Failed
0 yesterday by Husein Nasution
Custom Reports
1 yesterday by Jan Nico Feliciano
Original post by andrew lewis
Scheduled callback number 0 yesterday by Irina Milstein
Original skill not being stripped so interactions aren't counting towards planning group 4 yesterday by Vaun McCarthy
Manual Outbound Calls and Adherence 3 yesterday by Muhammad Zubair Awan
Original post by Mo Ford
Data Action - Count Iteam is a Array Filtered from a Json Response
7 yesterday by Muhammad Zubair Awan
Original post by Philip Penn
Automatic Best Method Selection vs. Weighted Historical - Forecast Volume
9 yesterday by Andrew Doller
Original post by Dan Fontaine