Discussion

  Thread Subject Replies Last Post Status
Reports Limitations
3 7 hours ago by Raghuvaran G
In-Queue Flow: Take action upon agent connect
0 yesterday by Paul McGurn
ExternalContactId in external participant
1 yesterday by Muhammad Zubair Awan
Original post by Christian Werner-Berger
Evaluation API: How Far Back Does it Look?
0 yesterday by Nicole Dehn
Groups
3 yesterday by Paul McGurn
Original post by Daniel Cross
WFM / Forecasting against some planning groups, not all 4 yesterday by Paul Soulodre
Original post by Stephen Poncia
Agent DID Call Routing
1 yesterday by Paul McGurn
Original post by Christian Belli
Nuance Recognizer ASR
0 yesterday by Alejandra Santiago
Who is a woman that inspired, influenced, surprised, or wowed you? 7 yesterday by Matt Lawson
Creates flowcharts of Genesys cloud or PureConnect interaction flow 92 2 days ago by Simon Brown
Original post by Takamune ISHIGE
Agent performance reporting by Topic
0 2 days ago by Alistair Taylor
QA Report Question 2 2 days ago by Hichem Agrebi
Original post by Addison Hild
Dashboard times out and longest wait stopped displaying
3 2 days ago by Adam Qiu
Alerts: As an agent, is it possible to get an alert before an interaction reaches you?
2 2 days ago by Sean Dega
Ask for Yes/No doesn't always get it right
5 2 days ago by Kevin Goodwin
Original post by Dave Halderman
Women's History Month Trivia is LIVE
0 2 days ago by Matt Lawson
Ghost Interaction - Web Messaging in Queue
14 2 days ago by Paul Simpson
Original post by Jeevan Kumar Jayabalan
Quality Policies
3 2 days ago by Shelby Cronk
Original post by Daniel Cross
Genesys DX (Bold360) EOL and EOS Announcement
3 2 days ago by Anthony Romero
Original post by Coty Smith
UPCOMING BETA: New experience to build Analytics Dashboards
36 2 days ago by Ryan Legner
Original post by Nikhil Ponnam
March Madness Brackets - Live
5 2 days ago by Matt Lawson
Release Rollback- Regionalize Google TTS and STT endpoints
0 2 days ago by Rebecca Owens
Beta: Real-time Alerting
64 2 days ago by Nikhil Ponnam
Display a mark on outbound call
0 2 days ago by Guilhem Ducournau
Call "On hold" reminder for agents
2 3 days ago by Tim Speakman
Dashboard Beta Testing Widget Type inquiry
6 3 days ago by Nikhil Ponnam
Original post by Heidi Kelly
Women's History Trivia is LIVE
2 3 days ago by Matt Lawson
Chat API Version 2 via CometD
2 3 days ago by Francis Reynders
Salesforce Phone Integration Breaking in Specific Queue
1 3 days ago by Katee Ice
Launching a script
3 3 days ago by Marcus Hanna
Original post by Guilhem Ducournau
WEBHID and Jabra headsets
8 3 days ago by David Van Milligan
Original post by Andrew Lagarde
Best Practices to Handle Agents in "Not Responding" Status 33 3 days ago by Rolph Lieverse
Original post by Anne Hoang
Combining adherence and conformance to calculate productivity
4 3 days ago by Pablo Flores
Original post by Sigli Mumuni
Genesys Cloud Release Notes - March 29 2023
0 3 days ago by Tracy Vickers
Preferred Agent routing - Web Messaging
10 3 days ago by Jeevan Kumar Jayabalan
How to add Signature to user profile
0 3 days ago by Ganesh S
API
3 3 days ago by Paul Simpson
Original post by Juan Ayala
WebRTC SDK / Headset library update
25 3 days ago by David Van Milligan
SMS/Chat Web Messaging Routing - Maximum Queue Time Limit/Post Actions
4 3 days ago by Jeevan Kumar Jayabalan
Prompts upload for .wav downloaded from Google TTS giving error
0 3 days ago by garima balodi
Transfer Emails from an agents queue without that agents interaction
8 3 days ago by Stephen Poncia
Original post by Joel Wineti
Voice and Chat queue best practices 1 3 days ago by Greg Barrett
Original post by Shannon Hellner
Archive and Unarchive Learning Modules
0 3 days ago by Paul Turner
Knowledge Optimizer - Article views under Top viewed articles and feedback
0 3 days ago by Shwetha Chandavar
Genesys Cloud CX Release Notes - 1st of March 2023
5 3 days ago by Patrick Poinclou
Original post by Jan Nico Feliciano
Interaction Desktop 2019 R2 Patch 9 freezing on freshly imaged PCs
1 4 days ago by Cenk Gündüz
Original post by Tanner Blagoue
How to have two pop up window poping in Salesforce
0 4 days ago by Mohammed Siddique
Moving to Cloud - Outbound Campaign conundrum
1 4 days ago by Reginald Sheraton
Original post by Clayton Curtis
call survey API 0 4 days ago by reham alzeer
Call survey
2 4 days ago by reham alzeer