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Must-know date: April 28, 2025 - the agent opt-in toggle will be removed!
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4
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a minute ago
by
Louis Creely
Original post by
Allison Castelot
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Calibration Screens
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8
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2 minutes ago
by
Ekaterina Kononova
Original post by
Cressida Gioiella
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Does BYOC cloud support SP Session Audit
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0
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31 minutes ago
by
Saravanan V
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Restrict Email Transfer from agent to particular Interaction Queue
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0
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34 minutes ago
by
Santosh Midrap
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Agents Availability
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0
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37 minutes ago
by
Jijesh Kt
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Get Your WEM Game On! 🎮
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0
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an hour ago
by
Tracy Vickers
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Support ESM for purecloud-platform-client-v2
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0
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an hour ago
by
Matthieu Frys
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Genesys/BambooHR HRIS Integration - Canceled requests
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15
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2 hours ago
by
Naga Praneeth Mandali
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Recording set to Yes but no record on calls - Interactions Performance view
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3
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2 hours ago
by
Jeremie SIMON
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Cloud CX: Use other Format media files in Architect
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2
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4 hours ago
by
Madurai Durai
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Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices
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5
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5 hours ago
by
Michael Lechte
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Can we change the OAuth/Integrations associated to the Actions after creation
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2
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5 hours ago
by
Sesha Reddy Kalluri Venkata
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Regarding the endpoint for obtaining averages in the API Explorer
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0
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6 hours ago
by
Takayuki Suzuki
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What OAuth events can and can't detect
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0
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7 hours ago
by
YONETSU EMI
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Place Agent on Hold while caller is going through an IVR
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0
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10 hours ago
by
Dietrich Van Horn
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Error with CLi using "telephony providers edges sites numberplans list"
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4
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11 hours ago
by
Pat Johnson
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We want your feedback on Coaching & Learning in Genesys Cloud!
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12
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12 hours ago
by
Andrea Rushfeldt
Original post by
Paul Turner
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Topic v2.users.{id}.workforcemanagement.notifications and mutableGroupId
Genesys Cloud - Developer Community
Triggers
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9
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13 hours ago
by
Brian Trezise
Original post by
Tatjana Knezevic
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Recording Segment Permission
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2
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13 hours ago
by
Daniel Ho
Original post by
Ernest John Nuque
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Agent Interactions Viewing Persmissions
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5
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14 hours ago
by
Orhun Sahin
Original post by
Tim Seneca
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to get cursor in python SDK for get_analytics_conversations_details_job_results API
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2
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14 hours ago
by
Edward Enrique Herrera
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New Conversation details for Agents feature
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24
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15 hours ago
by
Nicholas Robinson
Original post by
Anton Vroon
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Staffing Group Assignments
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0
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15 hours ago
by
Miguel Morales
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Issue with PureCloudPlatform.Client.V2 and ini-parser Dependency
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0
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16 hours ago
by
Mike Alhayek
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Genesys automatic inactivity timeout not working with SSO
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2
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16 hours ago
by
Jagdish Thalal
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Genesys Cloud for Salesforce CTI versions
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1
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17 hours ago
by
Jason Kleitz
Original post by
Robert Wakefield-Carl
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Staffing Requirement Impact
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0
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18 hours ago
by
Heather Higginbotham
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Genesys to send an alert once the Campaign completes its entire list
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0
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18 hours ago
by
Hariharasudan Ramachandran
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Rate Limits for Data Actions within the Architect Flows
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3
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19 hours ago
by
Jason Jason Mathison
Original post by
Orhun Sahin
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Limits on Summarization and AI Scoring
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2
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19 hours ago
by
Jose Ruiz
Original post by
Robert Wakefield-Carl
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MessagingService.startConversation does not trigger backend POST in headlessMode=true
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3
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20 hours ago
by
Syed Noman Hassan
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How to know when IVR is ready for digits
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1
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20 hours ago
by
Guilherme Jardim
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Genesys APP - No Alert for transferred Interactions
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5
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20 hours ago
by
Boe Benefield
Original post by
Dalia Torres
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Does the job that populates the analytics "datalake" re-poll at all?
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1
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20 hours ago
by
Ryan Legner
Original post by
Vaun McCarthy
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Genesys Cloud Release Notes | April 21st 2025
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0
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20 hours ago
by
Tracy Vickers
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Upcoming presence:userPresence Deprecation
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2
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21 hours ago
by
Jason Wolfgang
Original post by
Aaron Buckley
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Specific specifications for alphabetical sorting (character code, etc.)
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0
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yesterday
by
YONETSU EMI
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Restrict Genesys Cloud Embedding & Web Messaging Deployment
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3
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yesterday
by
Angus Huckle
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Changing to Log Off Lunch
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0
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yesterday
by
Gina Palmer
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What if? SL changes
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0
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yesterday
by
Gina Palmer
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Inbound Web Message -Agent to Agent
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2
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2 days ago
by
Jan Heinonen
Original post by
Haridass Sarangan
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Intent "None" has slots assigned to it
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2
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3 days ago
by
Carlos Martelo
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Coaching Sessions - status updates
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1
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3 days ago
by
Joann Smith
Original post by
Adam Strang
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Question of the Month: April
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34
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3 days ago
by
George Ganahl
Original post by
Nicole Milliken
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Supervisor monitoring Interactions
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2
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3 days ago
by
James Starling
Original post by
Roxanne Tieman
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Announcement: New digital metrics columns in Interactions Views in the analytics UI
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21
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3 days ago
by
Atsushi Hirano
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Contest - Name that Weekly Summary
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22
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3 days ago
by
Matt Lawson
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UI Change: Removal of OAuth Client Secret for Admin UI
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3
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3 days ago
by
Phil Koch
Original post by
David Murray
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Disable the DTMF for BOT Flow-VoiceBOT
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1
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3 days ago
by
Jason Kleitz
Original post by
Adesh Jadhav
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Seeking Clarification and Best Practices on AI Scoring, Insights, and Translations in Genesys Cloud Quality Management
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1
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3 days ago
by
Jason Kleitz
Original post by
Melissa Callender
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