Discussion

  Thread Subject Replies Last Post Status
Can we have a exception list not to offer preferred agent based on phone number
 
Genesys Cloud CX Topics Routing (ACD/IVR)
5 an hour ago by Steven Alix
Original post by shahid asager
Exporting Required Hours
 
Workforce Engagement Management Forecasting
0 an hour ago by Jamie O'Brien
"Make Eligible for Interactions" message
1 an hour ago by Paul Simpson
Original post by Nagham Ghawanmeh
Screen Recordings in VDI 0 2 hours ago by Josh Steinkamp
Insertion and Receival from SIP UUI data field in Designer 1 3 hours ago by Jim Crespino
Original post by ABDUL KAZI
Unable to Open Interaction Administrator
 
PureConnect Topics System Administration
4 4 hours ago by Aaron Lael
Original post by Andrew Wooster
Regional Rollout of Pure-4000: Adjustable Live Speaker Detection
 
Genesys Cloud CX Topics Outbound
0 4 hours ago by Chad McCormick
Beta Announcement: Genesys Native Agent Assist Voice is Now Open 19 5 hours ago by Nick Argeson
Original post by Jane Hendricks
How to change the voice transcript engine from default to Google engine in Queue level for Google Agent Assist CCAI integration 1 5 hours ago by Jose Carlos Albor
Original post by suresh henry
How far back can information be pulled in performance views?
 
Genesys Cloud CX Topics Reporting/Analytics
2 6 hours ago by Ryan Legner
Original post by Shelby Cronk
Web Messaging - End-User can Clear the Conversation
 
Genesys Cloud CX - Beta HQ Beta Announcement
33 6 hours ago by Angelo Cicchitto
Queue Administration
 
Genesys Cloud CX Topics System Administration
0 7 hours ago by Rob Falkowski
dynamic caller line identification
 
Genesys Cloud CX Topics Implementation
0 9 hours ago by garima balodi
re. How to clear current Intent in a Bot Flow
 
Genesys Cloud CX Topics Conversational AI ...
2 10 hours ago by Nicola Conlon
Original post by Catelyn Hearne
Skill Expression Groups and Bullseye Routing
 
Workforce Engagement Management Workforce Engagement ... Workforce Management
6 11 hours ago by Felicity Martin-Murray
Original post by Shelby Cronk
Identifying poor behavior (No Response) on digital messaging channels
 
Genesys Cloud CX Topics Digital Channels Reporting/Analytics
4 11 hours ago by Dave Chivers
Vioce transcription in French
 
Archive PureCloud Language User Created   french Genesys Cloud CX - Beta HQ Unsure/Other
0 11 hours ago by Catherine DUPIRE
Genesys certifications are recognized globally. Now is the time to get yours!
 
Certification Community Certification
1 13 hours ago by Shenbagamoorthy B
Original post by Reinhard Beck
Send an email to the supervisor when an evaluation is completed 1 13 hours ago by Peter Faust
Original post by Pierre Lefebvre
Prioritized Caller Selection option on trunk - behaviour
 
Genesys Cloud CX Topics Routing (ACD/IVR) Telephony
0 15 hours ago by Vaun McCarthy
Delay to get calls
 
Genesys Cloud CX Topics Telephony
4 18 hours ago by Anton Vroon
Original post by Gabriel Goncalves
what api integration is preferred or works the best 1 19 hours ago by Anton Vroon
Original post by Jay Thomas
Ideas Lab Status
 
Genesys Cloud CX Topics Unsure/Other
0 20 hours ago by Anton Vroon
Script/Screen Pop - String List Input
 
Genesys Cloud CX Topics Architecture and Design
3 20 hours ago by Jim Ullyot
Original post by Richard Wilson
Alerts - Currently in Alert Status
 
Genesys Cloud CX Topics Unsure/Other
0 23 hours ago by Adriel Avila
Queue Views (activity/performance) : maximum number of queues in filter
 
Genesys Cloud CX Topics Reporting/Analytics
2 23 hours ago by Anna Jhane Mulinyawe
Original post by Fabiano Benedetti
Attach files to the Knowledgebase articles 3 yesterday by Yvgeni Liberman
beyond User Logins via Azure AD SSO
 
Certification Community Genesys Cloud Training
1 yesterday by Marcus Schweiger
Original post by Mark Knepper
Genesys Cloud Release Notes - September 20 2023
 
Workforce Engagement Management Workforce Engagement ...
0 yesterday by Tracy Vickers
Genesys Cloud CX Release Notes - September 20 2023
 
Genesys Cloud CX Topics Roadmap/New Features
0 yesterday by Antwuan Rencher
Survey for WhatsApp
 
Genesys Cloud CX Topics Architecture and Design
2 yesterday by Juan Carlos Fernandez
Request Search does not return attributes added with RequestUpdateInteraction
 
Genesys Multicloud CX On-Premises Topics Implementation
1 yesterday by Ricardo Sosa
Payment Gateway Integration for PCI DSS
 
Genesys Cloud CX Topics Integrations
2 yesterday by Mudit Sharma
Genesys Cloud WFM implementation requiring multiple historic file imports
 
Genesys Cloud CX Topics Implementation
2 yesterday by Harshali Bhure
Bulk Addition of Users as Group Owners (API)
 
Genesys Cloud CX Topics System Administration Telephony
1 yesterday by Gustavo Batista
Original post by Neil Jones
SCIM API to sync entities between ADFS and Genesys Cloud 2 yesterday by Matt Thacker
Original post by Rihab BEN MALEK
New Architect UI - Bulk Import Tool 0 yesterday by Peter Stoltenberg
Added Columns on CSV Exports in Workspace Analytics
 
Genesys Cloud CX Topics Reporting/Analytics
5 yesterday by Robert Wakefield-Carl
Original post by Jeremy Walts
APPLY TODAY !!! Real-Time Digital Monitoring Beta 15 yesterday by Derek Cowan
Original post by Nicholas Robinson
Callbacks
 
Genesys Cloud CX Topics Routing (ACD/IVR)
4 2 days ago by Patrice West
Original post by Quishara Benson
New Salesforce WEM Activity Screen
 
Genesys Cloud CX Topics Integrations
14 2 days ago by Alistair Taylor
Original post by Steven Alix
Salesforce contact vs External Contact inconsistency
 
Genesys Cloud CX Topics Integrations
6 2 days ago by Carlos Correia
Delete Alert Rules Created By Other Users
 
Genesys Cloud CX Topics Omni-Channel ... Reporting/Analytics
2 2 days ago by Nicole Dehn
Viewing EWT in Supervisor real time reporting
 
Genesys Cloud CX Topics Reporting/Analytics
0 2 days ago by Tom Lukasiewicz
Web messenger configuration/ appearance
 
Genesys Cloud CX Topics Digital Channels
2 2 days ago by Aleksander Wiercinski
Original post by Shiva Gupta
Upcoming Quality Management UI label changes (Oct 18)
 
Workforce Engagement Management Workforce Engagement ... Quality Management
0 2 days ago by Herrick Mai
Upcoming Agent UI Changes - Target Selection UI 42 2 days ago by Ricky Phung
Triggers UI Beta
 
Genesys Cloud CX - Beta HQ Beta Update Now Recruiting
3 2 days ago by Sumant Barik
Original post by Richard Schott
The global Webform is sending the interaction to Genesys as a generic From address email (no reply email)
 
Genesys Cloud CX Topics Digital Channels
2 2 days ago by Nser Katerji
Some impressive products on top of Genesys Cloud
 
Genesys Cloud CX Topics Integrations
0 2 days ago by Victor Shvetsky