Discussion

  Thread Subject Replies Last Post Status
Must-know date: April 28, 2025 - the agent opt-in toggle will be removed!
4 a minute ago by Louis Creely
Original post by Allison Castelot
Calibration Screens
8 2 minutes ago by Ekaterina Kononova
Original post by Cressida Gioiella
Does BYOC cloud support SP Session Audit
0 31 minutes ago by Saravanan V
Restrict Email Transfer from agent to particular Interaction Queue 0 34 minutes ago by Santosh Midrap
Agents Availability
0 37 minutes ago by Jijesh Kt
Get Your WEM Game On! 🎮
0 an hour ago by Tracy Vickers
Support ESM for purecloud-platform-client-v2
0 an hour ago by Matthieu Frys
Genesys/BambooHR HRIS Integration - Canceled requests
15 2 hours ago by Naga Praneeth Mandali
Recording set to Yes but no record on calls - Interactions Performance view
3 2 hours ago by Jeremie SIMON
Cloud CX: Use other Format media files in Architect
2 4 hours ago by Madurai Durai
Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices
5 5 hours ago by Michael Lechte
Can we change the OAuth/Integrations associated to the Actions after creation
2 5 hours ago by Sesha Reddy Kalluri Venkata
Regarding the endpoint for obtaining averages in the API Explorer
0 6 hours ago by Takayuki Suzuki
What OAuth events can and can't detect
0 7 hours ago by YONETSU EMI
Place Agent on Hold while caller is going through an IVR
0 10 hours ago by Dietrich Van Horn
Error with CLi using "telephony providers edges sites numberplans list"
4 11 hours ago by Pat Johnson
We want your feedback on Coaching & Learning in Genesys Cloud!
12 12 hours ago by Andrea Rushfeldt
Original post by Paul Turner
Topic v2.users.{id}.workforcemanagement.notifications and mutableGroupId
9 13 hours ago by Brian Trezise
Original post by Tatjana Knezevic
Recording Segment Permission 2 13 hours ago by Daniel Ho
Original post by Ernest John Nuque
Agent Interactions Viewing Persmissions
5 14 hours ago by Orhun Sahin
Original post by Tim Seneca
to get cursor in python SDK for get_analytics_conversations_details_job_results API
2 14 hours ago by Edward Enrique Herrera
New Conversation details for Agents feature 24 15 hours ago by Nicholas Robinson
Original post by Anton Vroon
Staffing Group Assignments
0 15 hours ago by Miguel Morales
Issue with PureCloudPlatform.Client.V2 and ini-parser Dependency
0 16 hours ago by Mike Alhayek
Genesys automatic inactivity timeout not working with SSO
2 16 hours ago by Jagdish Thalal
Genesys Cloud for Salesforce CTI versions
1 17 hours ago by Jason Kleitz
Original post by Robert Wakefield-Carl
Staffing Requirement Impact
0 18 hours ago by Heather Higginbotham
Genesys to send an alert once the Campaign completes its entire list
0 18 hours ago by Hariharasudan Ramachandran
Rate Limits for Data Actions within the Architect Flows
3 19 hours ago by Jason Jason Mathison
Original post by Orhun Sahin
Limits on Summarization and AI Scoring
2 19 hours ago by Jose Ruiz
Original post by Robert Wakefield-Carl
MessagingService.startConversation does not trigger backend POST in headlessMode=true
3 20 hours ago by Syed Noman Hassan
How to know when IVR is ready for digits
1 20 hours ago by Guilherme Jardim
Genesys APP - No Alert for transferred Interactions
5 20 hours ago by Boe Benefield
Original post by Dalia Torres
Does the job that populates the analytics "datalake" re-poll at all?
1 20 hours ago by Ryan Legner
Original post by Vaun McCarthy
Genesys Cloud Release Notes | April 21st 2025
0 20 hours ago by Tracy Vickers
Upcoming presence:userPresence Deprecation 2 21 hours ago by Jason Wolfgang
Original post by Aaron Buckley
Specific specifications for alphabetical sorting (character code, etc.)
0 yesterday by YONETSU EMI
Restrict Genesys Cloud Embedding & Web Messaging Deployment
3 yesterday by Angus Huckle
Changing to Log Off Lunch
0 yesterday by Gina Palmer
What if? SL changes
0 yesterday by Gina Palmer
Inbound Web Message -Agent to Agent 2 2 days ago by Jan Heinonen
Original post by Haridass Sarangan
Intent "None" has slots assigned to it
2 3 days ago by Carlos Martelo
Coaching Sessions - status updates 1 3 days ago by Joann Smith
Original post by Adam Strang
Question of the Month: April
34 3 days ago by George Ganahl
Original post by Nicole Milliken
Supervisor monitoring Interactions
2 3 days ago by James Starling
Original post by Roxanne Tieman
Announcement: New digital metrics columns in Interactions Views in the analytics UI 21 3 days ago by Atsushi Hirano
Contest - Name that Weekly Summary
22 3 days ago by Matt Lawson
UI Change: Removal of OAuth Client Secret for Admin UI
3 3 days ago by Phil Koch
Original post by David Murray
Disable the DTMF for BOT Flow-VoiceBOT
1 3 days ago by Jason Kleitz
Original post by Adesh Jadhav
Seeking Clarification and Best Practices on AI Scoring, Insights, and Translations in Genesys Cloud Quality Management 1 3 days ago by Jason Kleitz
Original post by Melissa Callender