Discussion

  Thread Subject Replies Last Post Status
Different information for a interaction when using conversation or job 7 31 minutes ago by Hans-Gerd Sandhagen
Original post by Lionel Florence
Update data table through Call flow using callers input (DTMF) 3 an hour ago by Erik Hanssens
Original post by Tharindu Perera
Agent status is going to Off Queue automatically when he is on the call. 0 an hour ago by Naga Praneeth Mandali
Bulk Importing Articles with Formatting and Media in Knowledge Workbench
0 2 hours ago by Ramsha Shaikh
Dashboards UI Beta
29 2 hours ago by Scott Bradshaw
Original post by Nikhil Ponnam
Xperience Wellington 2024
0 5 hours ago by Anton Vroon
Screen pop placement.
0 6 hours ago by Simon Noel
Script Button
1 6 hours ago by Anton Vroon
Original post by Caitlyn Petrousek
Happy Birthday, George!
3 6 hours ago by Vikki Papesh
Original post by Paul Simpson
Restricting access to screen recordings/PII
0 6 hours ago by Vikki Papesh
Genesys cloud SSO integration with Azure AD
0 7 hours ago by Asim Shakeel
July QOTM: Which NEW Olympics Sport Would You Approve?
48 8 hours ago by Eric Gibbons
Original post by Nicole Milliken
Guess The Date - When Will We Hit 1k Members?
10 8 hours ago by Anton Vroon
Original post by Matt Lawson
Reporting Participant Data 6 8 hours ago by Anton Vroon
Original post by Victor Soares
Does Edge Device support data and voice or only voice connectivity
2 9 hours ago by Tami Yuill
Remove segments from customer journey 2 9 hours ago by Tony Nguyen
Genesys reporting
6 9 hours ago by Chris Diaper
Call recording and Genesys DIDs
4 10 hours ago by Janet Perkins
Users are not able to answer the calls
20 11 hours ago by Brian StAntoine
Original post by Datta Rajdeep
Voice Sensitivity Issues for Voice Bots
1 11 hours ago by Cameron Tomlin
Original post by Shawn Smith
Agent gets notification that they are "not been answering calls and either to go off queue or stay on" despite not getting any calls during that time. 7 11 hours ago by Tracie Wood
Original post by Jason Tran
Contact List Call Order
1 11 hours ago by Cameron Tomlin
Original post by Daniel White
Interactions Recordings Report
3 11 hours ago by Sarah Newell
Original post by Saravanan D
Is there an API to retrieve recording access 8 12 hours ago by Daniel Ho
Original post by Robert Wakefield-Carl
July Rockstar Has Us Snapping Our Fingers!
4 12 hours ago by Tatjana Knezevic
Original post by Nicole Milliken
Can I use Chat and Voice (2 planning group) in the same BU? 1 13 hours ago by Breno Canyggia Ferreira Marreco
Upcoming Agent UI Changes - Email parking
12 14 hours ago by suyog gupta
Original post by Atsushi Hirano
Genesys/HRIS Integration -- Has anyone done one with UKG?
8 14 hours ago by Ryan Cheesman
Original post by Gina Palmer
Better EWT 6 15 hours ago by Vikki Papesh
Screen Recording Playback UI Update
5 16 hours ago by Yuan-Chieh Huang
Adding new Filters to Interactions UI
1 16 hours ago by Vikki Papesh
Original post by Lisa Johnson
Optimizer issues with knowledge base pointed to Knowledge App.
1 17 hours ago by Cameron Tomlin
Original post by James Rice
Skill based dialing order
5 17 hours ago by Sérgio Catarino
Issues with Dashboards being stuck recently?
4 17 hours ago by Tracie Wood
Original post by Harry Patel
ZenDesk Integration 4 17 hours ago by Jason Kleitz
Original post by William Goslin
Mass on boarding solutions out there
7 18 hours ago by Jim Crespino
Original post by Clayton Curtis
Ability to record and playback 1 18 hours ago by Robert Wakefield-Carl
Original post by Tejaswini Nayak
Schedule callback by Voice Bot 2 18 hours ago by Jim Crespino
Original post by Robert Herms
WEM Training Videos - Workforce Management
1 18 hours ago by Cameron Tomlin
Original post by Dalvir Dhamrait
UUI data and SIP REFER
10 18 hours ago by Breno Canyggia Ferreira Marreco
Original post by Samuel Danby
Activity Equivalency - MU Setting
0 18 hours ago by Garrett Gardner
Aw Snap error 3 21 hours ago by Paul Wild
Genesys PSDK - User to Queue Associations and Queue Metrics
0 22 hours ago by Evgenia Luchenok
Identifying Calls and Connecting Segments
3 22 hours ago by Samuel Jillard
Original post by Sam Merrey
Display day name in communication to customer
3 yesterday by Muhammad Zubair Awan
Original post by Isabella Clutterham
The callback button is missing 2 yesterday by Christoph Domaschke
Original post by Nuttapong Limadisai
API access to agents 6 yesterday by Lionel Florence
Handle time broken down
2 yesterday by Sujatha Ganapathy
Overlapping activity codes
3 yesterday by Viivi Tiainen
iFrame refreshing when attempting to send SMS during interaction 1 yesterday by Jason Kleitz
Original post by Charlie Scheel