Discussion

  Thread Subject Replies Last Post Status
Forecast/Scheduling Questions
 
Workforce Engagement Management Forecasting Scheduling
1 12 hours ago by Jay Langsford
Original post by Jamie O'Brien
How to pop external contact with Open Messaging 2 13 hours ago by Enrico Preite
Original post by Robert Wakefield-Carl
New Feature and UI change coming soon: Multi-Factor Authentication 3 yesterday by Paul Simpson
Original post by Becky Powell
Triggers 1 yesterday by Muhammad Zubair Awan
Original post by Byron Nelson
Secure Flows and Slot Filling - Sensitive data is exposed in Utterance history - Help?
 
Genesys Cloud CX Topics Conversational AI ... Security
0 yesterday by Jason Neuman
Beta Announcement: Email Notifications Via Architect
 
Genesys Multicloud CX Quality Management User Created   WEM Genesys Cloud CX - Beta HQ Beta Announcement Now Recruiting
9 yesterday by Herrick Mai
Original post by Michele Fisher
Question on new feature - Manually add words to the dictionary backend
 
Genesys Cloud CX Topics Roadmap/New Features
12 yesterday by Paul McGurn
Original post by Anton Vroon
Backend dictionary
 
Genesys Cloud CX Topics Unsure/Other
0 yesterday by Daniel Cross
Knowledge Optimizer
 
Genesys Cloud CX Topics Unsure/Other
0 yesterday by Daniel Cross
Architect Logic based on, "Has this ANI called in the last 48 hours" 2 yesterday by Joe Ulrich
Ending an Interaction When an Agent Changes Status
 
Genesys Cloud CX Topics Architecture and Design
2 yesterday by Josh Steinkamp
Original post by Nick Kieffer
Counting of used Canned responses by agents
 
Genesys Cloud CX Topics Digital Channels
0 yesterday by Christian Werner-Berger
Retrieve contact's SMS opt-out through API
 
Genesys Cloud CX Topics Digital Channels Outbound
1 yesterday by Paul Simpson
Original post by Jeremy Prevost
Routing checks
 
Genesys Cloud CX Topics Routing (ACD/IVR)
4 yesterday by damien collard
AppFoundry Customer Insights 1 yesterday by Pierrick Lozach
Original post by Benny Martinez
Please help us name our "Experimenter" ribbon!!
3 yesterday by Nicole Dehn
Original post by Matt Lawson
ACD Inbound Whisper Best Practice
 
Genesys Cloud CX Topics Routing (ACD/IVR)
10 yesterday by Paul Simpson
Original post by Carron Klassen
Native attendance tracking 0 yesterday by Gene Gutierrez
Genesys Cloud CX - Sick leave historical analysis
 
Workforce Engagement Management Genesys Cloud CX Scheduling
5 yesterday by Gene Gutierrez
Original post by Fredrik Jansson
Inquiry Regarding Cost Estimation for Text-to-Speech Bot in Genesys 0 yesterday by Rob Falkowski
How to Get Actual Concurrency for Chat/SMS queus 1 yesterday by Brent Price
Original post by Jefferson Dela Cruz
Scheduled Export has weird base error
 
Genesys Cloud CX Topics Reporting/Analytics
5 yesterday by Robert Wakefield-Carl
Original post by Aaron Buckley
Bold360/Nanorep Code Removals (Coming Soon)
0 yesterday by Coty Smith
Call transfer 13 yesterday by Tatjana Knezevic
Original post by Sai Kiran
Error Codes 30006, 30003, and 30005 0 yesterday by Rob Falkowski
Configuring No Input Behavior 2 yesterday by Nichole Conway
New Salesforce WEM Activity Screen
 
Genesys Cloud CX Topics Integrations
25 yesterday by Alistair Taylor
Original post by Steven Alix
Call Transfer incorrectly thru Core-Site Instead of Brach Site
 
Genesys Cloud CX Topics SIP/VolP Telephony
0 yesterday by Suresh Subramanian
Same Day Message Limit on Chat 0 yesterday by richard craig
Performance Intraday's Anticipated SL values are out-of-whack
 
Genesys Multicloud CX On-Premises Topics Workforce Management
0 yesterday by Cherith O'Neill
Speech Third Party API connectors
 
Genesys Cloud CX - Beta HQ Beta Announcement Beta Update
0 yesterday by Sergio Serrano
Updates and materials to the Salesforce BYOT Beta
 
Genesys Cloud CX - Beta HQ Beta Update
15 yesterday by Anish Sharma
Original post by Yongwook Lee
Interaction Timeline - Messaging interactions not showing Queues in timeline
 
Genesys Cloud CX Topics Digital Channels Reporting/Analytics
5 2 days ago by Vaun McCarthy
Original post by Angus Huckle
Create a virtual extension
 
Genesys Cloud CX Topics Architecture and Design
2 2 days ago by Angel Marlut
After enabling HIPPA Genesys is not returning tokens for Genesys cloud APIs
 
Genesys Cloud CX Topics Integrations
0 2 days ago by Shiva Gupta
Identify When users activate and deactivate themselves from a queue
 
Genesys Cloud CX Topics Reporting/Analytics Unsure/Other
1 2 days ago by Vaun McCarthy
Original post by Christine Serapiglia
OKTA SCIM into field sync with Genesys Cloud
 
Genesys Cloud CX Topics Integrations
4 2 days ago by Phi Nguyen
Make call with Cell set as Primary Number 18 2 days ago by Brian Allison
Original post by Francis Hoang
Please help us name our "Experimenter" ribbon!! 0 2 days ago by Matt Lawson
Alerts - Currently in Alert Status
 
Genesys Cloud CX Topics Unsure/Other
4 2 days ago by Adriel Avila
Record a live call by supervisor 6 2 days ago by Daniel Ho
Original post by Mostafa OUDDERHEM
How time is deducted from time off limits 5 2 days ago by Donna Cockrell
Original post by Heather Henderson
Intraday Actual Agent Calculation if Agent is Made to Assist a Queue Outside of Planning Group 1 2 days ago by Jay Langsford
Original post by Anna Jhane Mulinyawe
Using Azure AD for Directory lookups
 
Genesys Cloud CX Topics Integrations
4 2 days ago by Richard Schott
Original post by Mark Knepper
Who are you all rooting for?
 
Genesys Casual General
11 2 days ago by Matt Lawson
Original post by Nicole Milliken
Start Page after login
 
Genesys Cloud CX Topics System Administration
0 2 days ago by Michael Schimento
OKTA SCIM into field sync with Genesys Cloud
 
Genesys Cloud CX Topics Implementation
0 2 days ago by Francisco Duran
How to manage Alert Rule work team and group membership level 2 2 days ago by Chris Gorman
Original post by Shenbagamoorthy B
Is there any prerequisite for this exam : Genesys Cloud CX: Quality Management Certification or we can directly give this exam?
 
Certification Community Certification Genesys Cloud
2 2 days ago by Sumant Barik
The Right Smile At The Right Time - Deep Dive Time Off Request
 
Workforce Engagement Management Workforce Management Scheduling
2 2 days ago by Tracy Vickers