Discussion

  Thread Subject Replies Last Post Status
SMS Messaging Down
 
Genesys Cloud CX Topics Digital Channels
0 an hour ago by Jason Rottero
So here's one example of an idea raised that PMs give no feedback or responses on - months later still waiting 9 an hour ago by Anton Vroon
Original post by Vaun McCarthy
No new records being written to Database?
 
PureConnect Topics Reporting/Analytics
7 2 hours ago by Paul Simpson
Workspace Tabs
 
Genesys Cloud CX - Beta HQ Beta Announcement
23 2 hours ago by Anton Vroon
Original post by Anik Dey
Deactivated and activating members in a queue
 
Genesys Cloud CX Topics Platform Administration Unsure/Other
1 3 hours ago by Vaun McCarthy
Original post by Marilyn Cambria
How many planning groups can be created per administrative unit in genesys cloud?
 
Workforce Engagement Management Workforce Management
0 5 hours ago by Keity Vanegas
Data Actions Performance Alerting 0 5 hours ago by Caleb Smith
Rescheduling when Work Plans have changed
 
Workforce Engagement Management Workforce Management Scheduling
1 6 hours ago by Andrea Rushfeldt
Original post by Heather Henderson
Feature Release - Improvements to Agent/Queue/Flow Topic views
 
Workforce Engagement Management Speech and Text Analytics
0 6 hours ago by Andy Boland
Coming soon: Refresh of Contact Management UI 6 7 hours ago by Julianne Chaloux
Beta Announcement: Co-browse for Voice via Messenger
 
Genesys Cloud CX - Beta HQ Beta Announcement
0 8 hours ago by Chad Hansen
Genesys Cloud Release Notes | November 29 2023 0 8 hours ago by Tracy Vickers
Genesys Cloud CX Release Notes - November 29 2023
 
Genesys Cloud CX Topics Roadmap/New Features
0 8 hours ago by Antwuan Rencher
Introduce Yourself! (Get Points for the Contest!)
72 8 hours ago by Nicole Milliken
API for Concurrent Usage Report and Cloud Voice Usage
 
Genesys Cloud CX Topics Reporting/Analytics
0 8 hours ago by Conrad Lemos
Agents unable to pick up calls
 
Genesys Cloud CX Topics Connect with a ... Telephony
47 8 hours ago by Anastasios Zotos
Original post by Stephen Jacobs
Concurrent AHT 1 8 hours ago by Ryan Legner
Original post by richard craig
Agents Unable to Change Status After a Period of Inactivity
 
Genesys Cloud CX Topics SIP/VolP
1 9 hours ago by Robert Wakefield-Carl
Original post by Soumik Biswas
Release Notes 11/15/23 - Not seeing renaming of Schedules to Operating Schedules
 
Genesys Cloud CX Topics Omni-Channel ...
2 9 hours ago by Eileen Andrews
Update call back that have been scheduled through campaign
 
Genesys Cloud CX Topics Architecture and Design Integrations
0 9 hours ago by Mohannad haddad
Coming soon: Updates to Journey Outcome Scoring configuration
 
Genesys Cloud CX Topics Roadmap/New Features
0 10 hours ago by Cillian Day
Historical Adherence Report from API difference
 
Workforce Engagement Management Genesys Cloud CX Workforce Engagement ...
0 10 hours ago by Dewald Smit
External contacts view
 
Genesys Cloud CX Topics Telephony
0 11 hours ago by Sai Kiran
Configure Salesforce ScreenPop when Picked up ?
 
Genesys Cloud CX Topics Integrations Telephony
0 12 hours ago by Alexandre Brenne
The Digital Insights Dashboard
 
Genesys Cloud CX Topics Digital Channels Reporting/Analytics
0 12 hours ago by Mate Foldi
Frequent Error Codes for Specific Reps 1 15 hours ago by Johnson Lu
Original post by Jacqueline Turner
Data Actions: read Information from response header / AZURE AI Language 16 15 hours ago by Christoph Domaschke
Live monitoring voice - Is it possible also view screens
 
Genesys Cloud CX Topics Quality Management Telephony
2 16 hours ago by Richard Pillera
Phantom Alert Notifications
 
Genesys Cloud CX Topics System Administration Unsure/Other
7 18 hours ago by Steve Bugo
Original post by Wendy Sachen
Headset not working, connecting, picking up audio, or having issues 1 yesterday by Vern Fernandez
Original post by Matt Lawson
To Division or not to Division - what is the correct way to handle Dev/UAT/Prod 9 yesterday by Zach Dudek
Original post by Robert Wakefield-Carl
Feedback requested: permission to fetch organization limits 0 yesterday by Becky Powell
Improving Email Alerts for calls to 911 8 yesterday by Jan Heinonen
Original post by Jason Tripp
Spanish Bots
 
Genesys Cloud CX Topics Architecture and Design
0 yesterday by Tony Manna
Issues with desktop app and SSO/conditional access? 1 yesterday by Brian Dupuis
Original post by Vaun McCarthy
Description: Error copying archive file to IRContentSvc_CICREM2_CIC1.xxxxxx.AC.NZ_1404. 1 yesterday by Brian Mabey
Too many recordings (25000) in the queue. Rejected. 1 yesterday by Brian Mabey
Finding SMS Phone Number
 
PureConnect Topics Handlers
4 yesterday by Jon Mercer
Background Ringing Jabra 65 Headset
 
Genesys Cloud CX Topics Telephony
11 yesterday by Stephan Keim
Original post by Dan Wong
Number of evaluations for yesterday report via GUI differs from evaluations exported to csv. (Interactions Report) 0 yesterday by Iain Martin
how to use set participant and get participant for replace gata 2 yesterday by Nuttapong Limadisai
WFM schedules and updated forecasts
 
Genesys Cloud CX Topics Quality Management
9 yesterday by Angela Tucker
Original post by Will Bellerby
Windows QoS Policy - Genesys Softphone
 
Genesys Multicloud CX On-Premises Topics SIP/VolP
2 yesterday by Dawn Maciejewski
Contest - Tell Us Your Genesys Project Story & Win a Super Prize
15 yesterday by Matt Lawson
Agent Assist on Callbacks
 
Genesys Cloud CX Topics Conversational AI ...
0 yesterday by Brady Speed
What does External Contacts query in the Audit Viewer? 0 yesterday by Dianne Gabriel
Shrinkage Discrepancies 9 yesterday by Aaron Buckley
Call details on Consult Transfer - Customer Name vs. Agent Name
 
Archive PureCloud Salesforce Salesforce Lightning Genesys Cloud CX Topics Connect with a ... Telephony User Created   Consult
0 yesterday by Jennifer DiCesare
WDE: showing NotepadView instantly with interaction
 
Genesys Multicloud CX On-Premises Topics Implementation
0 yesterday by Marcin Jarosz
Exam Preparation for Architect 8 yesterday by Olu Oguntuga