Discussion

  Thread Subject Replies Last Post Status
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
17 6 hours ago by Allen Coley
Original post by Matt Lawson
Email Workbins - Is there a work around?
4 6 hours ago by Rich Miller
Original post by Joel Graham
🎉📣📣 WEMAI month | Mastering Workforce Forecasting with Genesys Cloud WEM
0 8 hours ago by Natalia Abad
Removing PII data from conversations 11 8 hours ago by Donald Huovinen
Original post by Joel Hellman
Unable to send Outbound WhatsApp/Message Template
0 9 hours ago by Rechelle McConnell
For ACD voicemails, where does the interaction go to if no agent picks up the call back? 0 9 hours ago by Qan T
Send Knowledge Feedback action
1 12 hours ago by Bertrand Deglaire
Original post by Phaneendra Avatapalli
🎉📣🤖 It's WEMAI Trivia Time!! Enter and WIN🤖📣🎉
8 12 hours ago by Tracy Vickers
Is there a way to see which role has a specific permission?
2 12 hours ago by Qan T
Web Messaging - Supported Content Profile Temporarily Disabled
2 13 hours ago by Angelo Cicchitto
Web Messaging - upcoming Supported Content Profile release
7 13 hours ago by Angelo Cicchitto
Topics and utterances
5 13 hours ago by George Ganahl
Original post by Melinda van den Heever
SMS - Long Codes
1 13 hours ago by Nicole Milliken
Original post by Shaik Salam
Callback After Call Work Changes
3 14 hours ago by Peter Faust
Original post by Patti Oaks
How to put data from variable to redirecting email subject? IRD
0 14 hours ago by Jakub Kabon
GCX-GCP Exam 11 17 hours ago by Ashwath Pranav Karthikeyan
Original post by Tracee Baddley
No more toast of incoming calls on Genesys Cloud - Since Edge 124.0.2478.51
2 17 hours ago by Matt Lawson
Original post by Jeremie SIMON
Beta - Advanced Architect Execution Data & Replay Mode 35 17 hours ago by Ryan W Pupa
Original post by Amelie Wisniak
Beta - Collapsible cards in Architect actions 11 20 hours ago by Colin Finnegan
Original post by Amelie Wisniak
Agent UI - New messaging component - Beta
5 20 hours ago by Mate Janos Foldi
Assistance for Approval Workflow Setup for Scheduled Coaching Sessions
0 21 hours ago by Saravana Kumar
Survey via Qualtrics
10 yesterday by Sujatha Ganapathy
Original post by Louis Dambrosio
Callback Handle Times 21 yesterday by Mayur Prajapati
Original post by Sabyasachi Pradhan
Removing Topics from IVR
0 yesterday by Anthony Flores
User Presence changes automatically 12 yesterday by Vincent Sabolboro
Original post by Baptiste Baptiste Derré
WEM Trivia Tower now LIVE!
0 yesterday by Nicole Milliken
Keyword Content Search Longer than 60 days 0 yesterday by Nick Kieffer
Using expressions and variables
5 yesterday by Qan T
Original post by David Hawken
Utterance with "dynamic" order number
0 yesterday by Domien De Cleyn
Evaluator Report
0 yesterday by Caitlyn Petrousek
Teams Questions 7 yesterday by Jason Wolfgang
Original post by Richard Craig
New Trivia Tower Event! How well do you know WEM?
0 yesterday by Nicole Milliken
Handler read access to SIP Header on incoming call 9 yesterday by David Fradejas Tomás
Original post by Matt Hanna
X-ININ-CRN Parameter update or add
3 yesterday by David Fradejas Tomás
Original post by Tayfun Dumlupınar
Evaluation Disputes
3 yesterday by Mark Fagus
Original post by Melinda Butler
Language limitation
0 yesterday by Heather Henderson
Introducing World's First Agent Empathy Analysis
2 yesterday by Anik Dey
Upcoming Agent UI Update - Multi-contextual Panels 28 yesterday by Daniel Cross
Original post by Ricky Phung
Genesys Audio Connector
29 yesterday by Alejandra Santiago
External Contacts
0 yesterday by Francis Capone
Genesys Web and Application Usage Details
1 yesterday by Vincent Sabolboro
Original post by Datta Rajdeep
I'd like to pick your brains about Bots... 5 yesterday by Judith Jimenez
Original post by Paul Simpson
Audio whisper/tone at the end of a call
2 yesterday by Donald Huovinen
Original post by Peter Cairns
edges
1 yesterday by Donald Huovinen
Original post by Osama Issa
Introduce Yourself! (Get Points for the Contest!)
86 yesterday by Amy Sessions
Original post by Nicole Milliken
how to enhance the base for "enable agent escalation" function in a digital flow
6 yesterday by Muhammad Zubair Awan
Original post by Catherine DUPIRE
Upcoming New Feature - Dictionary Management in UI
6 2 days ago by Vaun McCarthy
Original post by Leor Grebler
How to get the Current UTC time in same iteration in in-queue flow
2 2 days ago by Dhanalakshmi Vasudevan
Original post by Lakshmanakumar Krishnasamy
Google Enhanced TTS - beta Journey voices 0 2 days ago by Vikki Papesh
I am not able to see quality summary and transcript, just info "Data not available" and "The transcript exceeds the supported size limit. Contact support for assistance." What is the size limit? How to check transcript for such emails?
0 2 days ago by Jason Botea