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Genesys/BambooHR HRIS Integration - Canceled requests
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8
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3 hours ago
by
Naga Praneeth Mandali
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Intent "None" has slots assigned to it
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2
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19 hours ago
by
Carlos Martelo
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We want your feedback on Coaching & Learning in Genesys Cloud!
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11
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19 hours ago
by
Robert Wakefield-Carl
Original post by
Paul Turner
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Genesys Cloud for Salesforce CTI versions
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0
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19 hours ago
by
Robert Wakefield-Carl
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Coaching Sessions - status updates
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1
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20 hours ago
by
Joann Smith
Original post by
Adam Strang
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Question of the Month: April
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34
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20 hours ago
by
George Ganahl
Original post by
Nicole Milliken
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Supervisor monitoring Interactions
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2
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20 hours ago
by
James Starling
Original post by
Roxanne Tieman
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Announcement: New digital metrics columns in Interactions Views in the analytics UI
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21
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20 hours ago
by
Atsushi Hirano
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Contest - Name that Weekly Summary
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22
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21 hours ago
by
Matt Lawson
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Agent Interactions Viewing Persmissions
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1
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21 hours ago
by
Jason Kleitz
Original post by
Tim Seneca
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Inbound Web Message -Agent to Agent
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1
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21 hours ago
by
Jason Kleitz
Original post by
Haridass Sarangan
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Calibration Screens
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5
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21 hours ago
by
James Starling
Original post by
Cressida Gioiella
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UI Change: Removal of OAuth Client Secret for Admin UI
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3
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22 hours ago
by
Phil Koch
Original post by
David Murray
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Disable the DTMF for BOT Flow-VoiceBOT
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1
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22 hours ago
by
Jason Kleitz
Original post by
Adesh Jadhav
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Seeking Clarification and Best Practices on AI Scoring, Insights, and Translations in Genesys Cloud Quality Management
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1
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22 hours ago
by
Jason Kleitz
Original post by
Melissa Callender
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Question on Distinguishing IVR, ACD, and Agent in Transcript API Response
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4
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yesterday
by
Karthik Ageer
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Can we change the OAuth/Integrations associated to the Actions after creation
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1
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yesterday
by
Jason Jason Mathison
Original post by
Sesha Reddy Kalluri Venkata
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Upcoming presence:userPresence Deprecation
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1
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yesterday
by
Jason Kleitz
Original post by
Aaron Buckley
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to get cursor in python SDK for get_analytics_conversations_details_job_results API
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1
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yesterday
by
Jerome Saint-Marc
Original post by
Edward Enrique Herrera
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Adding email Send permission to existing default behavior
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0
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yesterday
by
Ananya Singh
|
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Limits on Summarization and AI Scoring
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0
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yesterday
by
Robert Wakefield-Carl
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Insert icons for sending articles into chat or SMS are missing
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3
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yesterday
by
Robert Wakefield-Carl
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Additional validation for in-queue and Customer First Callback related flows submitted in the queue object
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0
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yesterday
by
Ananya Singh
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Deprecation of (textBody, media, stickers) fields from REST endpoint ("Get conversation message", "Get messages in batch", "Get message", "Send message") response
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0
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yesterday
by
Ananya Singh
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|
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Outbound agentless email campaign subdomains
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2
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yesterday
by
David Martinez
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witch to 'Break' status in the middle of a call
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3
|
yesterday
by
Sabyasachi Pradhan
Original post by
Rihab BEN MALEK
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|
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Q&A Show - Supervisor Copilot (Submit Your Questions)
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3
|
yesterday
by
Orhun Sahin
Original post by
Matt Lawson
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We have developed New IVR call flow where it can support both english and turkish but unfortunately speech recognition is not working for turkish. As it's working perfectly for english. There was an existing flow for an turkish where it is support tu
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2
|
yesterday
by
Melissa Bailey
Original post by
Ashoka G
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|
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Avg Sentiment Score
Genesys Cloud - Reporting and Analytics
Metrics
|
0
|
yesterday
by
Rose Ortiz
|
|
|
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Preview Campaign- Caller ID
|
1
|
yesterday
by
Jason Kleitz
Original post by
Arpit Arora
|
|
|
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API Explorer hanging
|
0
|
yesterday
by
Chad Markle
|
|
|
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Recording Segment Permission
|
1
|
yesterday
by
Jason Kleitz
Original post by
Ernest John Nuque
|
|
|
|
Ask for Intent Capture
|
1
|
yesterday
by
Jason Kleitz
Original post by
Shubham Dhareshwar
|
|
|
|
After Dialer call how to submit some conversation details and values from the contact list to external endpoint
|
1
|
yesterday
by
Jason Kleitz
Original post by
Rasko Radojevic
|
|
|
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Web Messaging - Alerting for Inactive Agents
|
1
|
yesterday
by
Jason Kleitz
Original post by
Edgars Dudins
|
|
|
|
Notification topic for "Location" creation
|
3
|
yesterday
by
Chad Markle
|
|
|
|
Managing agents in a queue to prioritize who gets calls
|
6
|
2 days ago
by
Anna Kirkup
|
|
|
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Recording set to Yes but no record on calls - Interactions Performance view
|
1
|
2 days ago
by
Jeremie SIMON
|
|
|
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Answering button not showing
|
2
|
2 days ago
by
Steph Voelker
Original post by
Gabriel Goncalves
|
|
|
|
Upcoming feature: Agent State Monitoring API and Real-Time Agent Activity Monitoring on Dashboard
|
7
|
2 days ago
by
Nikhil Ponnam
Original post by
Ryan Legner
|
|
|
|
Agent Activity Widget
Genesys Cloud - Reporting and Analytics
Dashboards
|
0
|
2 days ago
by
Darshan Dave
|
|
|
|
SCIM integration with OKTA - Assign Skills & Queues
|
9
|
2 days ago
by
Robert Wakefield-Carl
Original post by
Mostafa OUDDERHEM
|
|
|
|
Topic v2.users.{id}.workforcemanagement.notifications and mutableGroupId
Genesys Cloud - Developer Community
Triggers
|
1
|
2 days ago
by
Brian Trezise
Original post by
Tatjana Knezevic
|
|
|
|
WFM - HRIS integration
|
8
|
2 days ago
by
Lonny Schwartz
Original post by
Rajesh Annamalai
|
|
|
|
Can ACW be excluded from Handle Time calculations?
|
0
|
2 days ago
by
Greg Palen
|
|
|
|
Outbound Rules
|
5
|
2 days ago
by
Alexandre Brenne
Original post by
Roberto Vallejo Hernandez
|
|
|
|
Data Table Purge
|
6
|
2 days ago
by
George Ganahl
Original post by
Neil Jones
|
|
|
|
Calling Party Name
|
5
|
2 days ago
by
Rechelle McConnell
|
|
|
|
/api/v2/quality/conversations/{conversationId}/surveys Not Returning Expected Data for All Post-Survey Action Types
|
2
|
2 days ago
by
Sai Shankar
|
|
|
|
API Usage - 404 Errors
|
0
|
2 days ago
by
Austen Jackson
|
|