Discussion

  Thread Subject Replies Last Post Status
QOTM - O Captain! My Captain! Who's Your Favorite Teacher?
 
Genesys Casual Community Questions ...
20 4 hours ago by Heena Patel
Original post by Matt Lawson
Transfer chat API call
 
Genesys Cloud Topics Digital Channels
0 5 hours ago by Jason Kerekes
Outbound Campaign with Menu
 
Genesys Cloud Topics Implementation Outbound
7 10 hours ago by Paul Simpson
Original post by Anna Mazor
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
 
Genesys Cloud Topics Omni-Channel ...
8 11 hours ago by Saravana Kumar
Microsoft Excel or Microsoft Power BI integration 6 13 hours ago by George Ganahl
Original post by Pascal Geiger
Power BI to Purecloud Data
 
Genesys Cloud Topics Integrations
2 13 hours ago by George Ganahl
Original post by Noufal Ibrahim
Connect Purecloud Reports to Power BI
 
Genesys Cloud Topics Reporting/Analytics
3 14 hours ago by George Ganahl
Original post by Noufal Ibrahim
Assistance in Callback block in in-queue flow.
 
Genesys Cloud Topics Architecture and Design
0 17 hours ago by Saravana Kumar
Add emergency group to call route?
 
Genesys Cloud Topics Routing (ACD/IVR)
0 19 hours ago by Vaun McCarthy
File encryption
 
Genesys Cloud Topics Omni-Channel ...
1 22 hours ago by Robert Wakefield-Carl
Original post by Hugo Vargas
How do I create a new role to allow a user to view Audits in Interaction Details only? 1 22 hours ago by Robert Wakefield-Carl
Original post by Qan T
Audit Retention Policy update - 1 Year max 1 23 hours ago by Robert Wakefield-Carl
Original post by Chris Fischer
External contacts appear as NO Name in conversations
 
Genesys Cloud Topics Routing (ACD/IVR)
1 23 hours ago by Robert Wakefield-Carl
Original post by Wendy Yang
Dashboard Beta
 
Genesys Cloud CX - Beta HQ Beta Update
0 yesterday by Daniel Cross
Organizational Settings view help 1 yesterday by Tatjana Knezevic
Original post by Ashley Buck
Questions Regarding moving MU to another BU
 
Workforce Engagement Management Workforce Management
0 yesterday by Sal Barba
Running Late Notification
 
Workforce Engagement Management Workforce Management Scheduling Tempo Mobile
3 yesterday by Joseph Behymer
Original post by Brandi Tifft
Upcoming Feature - Scheduled Export Expiration Notifications 4 yesterday by Virgilio Alejandro Asencios Peralta
Original post by Ryan Legner
Manually Initiated SMS Prevention
 
Genesys Cloud Topics Digital Channels Outbound
3 yesterday by Tatjana Knezevic
Original post by Matt Riedl
Outbound SMS - Start/Stop Message Logging?
 
Genesys Cloud Topics Digital Channels Outbound
3 yesterday by Tatjana Knezevic
Original post by Matt Riedl
List of Error Code Explanations
 
Genesys Cloud Topics Reporting/Analytics
14 yesterday by Ninette Elashry
Original post by Tyler Peters
Is there documentation on what is an "Error" in the Queue Performance view?
 
Genesys Cloud Topics Reporting/Analytics Telephony
9 yesterday by Ninette Elashry
Original post by James Dunn
How to send Original ANI on transfers
 
Genesys Cloud Topics SIP/VolP
0 yesterday by Karthi Muthukrishnan
Copy and paste script variable in the agent answer of an email interaction
 
Genesys Cloud Topics Implementation Integrations
0 yesterday by MICKAEL MASSOT
Waitlist Order Incorrect
 
Workforce Engagement Management Time Off/HRIS
0 yesterday by Brian Shoop
call monitoring failed 0 yesterday by Rihab BEN MALEK
Improved TTS whisper quality
 
Genesys Cloud Topics Architecture and Design
3 yesterday by Robert Wittmer
Original post by Vikki Papesh
Issues following instructions to block phone number 2 yesterday by Robert Wakefield-Carl
Original post by Amber Krueger
Data Action returning null value breaks call
 
Genesys Cloud Topics Architecture and Design
2 yesterday by Kenneth Ely
Can a chat agent can create a callback to inbound call queue 1 yesterday by Robert Wakefield-Carl
Original post by Brian Greene
preview dialing mode with an architect flow
 
Genesys Cloud Topics Outbound
0 yesterday by Midhun Suja
Is there a way to download transcripts in bulk?
 
Genesys Cloud Topics Reporting/Analytics
0 yesterday by Sumant Barik
Some agents are reporting receiving two simultaneous message interactions, is this normal? 5 yesterday by Judith Jimenez
Original post by Qan T
Agent Empathy Scores
 
Workforce Engagement Management Quality Management Speech and Text Analytics
1 yesterday by Mikaylah Smith
Original post by Heather Kopp
Reconnecting a closed email
 
Genesys Cloud Topics Digital Channels
5 yesterday by Robert Niblock
New Recognition feature issue 7 yesterday by Robert Niblock
Original post by Amber Krueger
Genesys Temporary Login Account
 
Genesys Cloud Topics System Administration
2 2 days ago by Ali Mobli
Genesys Cloud Cx_Architect - Menu selection timeout to be route to a queue.
 
Genesys Cloud Topics Architecture and Design
3 2 days ago by Anton Vroon
Original post by Saravana Kumar
Scheduled coaching sessions
 
Workforce Engagement Management Configuration Scheduling Learning/Coaching
1 2 days ago by Paul Turner
Original post by Gene Gutierrez
UUI data and SIP REFER
 
Genesys Cloud Topics Routing (ACD/IVR) SIP/VolP
3 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Samuel Danby
Agents unable to pick up calls
 
Genesys Cloud Topics Connect with a ... Telephony
59 2 days ago by Carl Hewitson
Original post by Stephen Jacobs
Users Not Responding
 
Genesys Cloud Topics Routing (ACD/IVR)
27 2 days ago by Carl Hewitson
Original post by Angelica Howard
Genesys Cloud Release Notes | June 10 2024
 
Workforce Engagement Management Learning/Coaching Speech and Text Analytics
19 2 days ago by Brian Dupuis
Original post by Tracy Vickers
Question - Collecting Time Zone from Client
 
Genesys Cloud Topics Conversational AI ...
1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Kieran Wallace
SIP Ladder diagram and call trace
 
Genesys Cloud Topics SIP/VolP
1 2 days ago by Robert Wakefield-Carl
Original post by Karthi Muthukrishnan
Why is the agent interaction is showing SIP @localhot information for the "remote" info?
 
Genesys Cloud Topics SIP/VolP Unsure/Other
0 2 days ago by Qan T
Genesys Enhanced TTS audio download
 
Genesys Cloud Topics Architecture and Design
9 2 days ago by Kevin Brown
Original post by Paul Wild
Digital chatbot: Get user's time zone for voice callback
 
Genesys Cloud Topics Conversational AI ...
1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Joseph Allen
Time off - two stage approval
 
Workforce Engagement Management Time Off/HRIS
0 2 days ago by Vikki Papesh
email Interactions
 
Genesys Cloud Topics Unsure/Other
1 2 days ago by Jan Heinonen
Original post by Osama Issa