Discussion

  Thread Subject Replies Last Post Status
Limit Admin Permissions to specific Knowledge Bases
0 20 minutes ago by Amanda Douglas
CX Cloud from Genesys and Salesforce - Voice channel routing via Genesys Cloud and other channels routing direct to Salesforce
1 32 minutes ago by Breno Canyggia Ferreira Marreco
Original post by Derek Cowan
how to enhance the base for "enable agent escalation" function in a digital flow
4 34 minutes ago by Muhammad Zubair Awan
Original post by Catherine DUPIRE
Pre Call Work
3 an hour ago by Paul Simpson
Original post by Cressida Gioiella
Task Work Item Routing
16 an hour ago by Will Bellerby
Original post by Martin Bunting
Beta - Collapsible cards in Architect actions 1 2 hours ago by Robert Wakefield-Carl
Original post by Amelie Wisniak
Call Evaluations
2 4 hours ago by Caitlyn Petrousek
Customizable side bar
0 5 hours ago by Caitlyn Petrousek
Pulling all agents attached to a skill
2 6 hours ago by Shannon Hellner
Original post by Jon Goodman
Handling the asynchronous nature of Web Messaging. 7 6 hours ago by Nichole Conway
Original post by Aaron Montanari
Set Delay in callbacks 0 7 hours ago by Micaela Garcia
CX Cloud For Salesforce Webinar Sessions
0 7 hours ago by Christy McDaniel
Tutorial
0 7 hours ago by Maxime Arbouille
Evaluation Disputes
0 7 hours ago by Melinda Butler
Problem with wait for input
0 8 hours ago by Maxime Arbouille
DTMF only inputs
0 8 hours ago by Rohit Chendke
New collapsible cards in Architect actions 10 8 hours ago by Colin Finnegan
Original post by Amelie Wisniak
Audio whisper/tone at the end of a call
0 8 hours ago by Peter Cairns
GCX-GCP Exam 8 8 hours ago by Paul Simpson
Original post by Tracee Baddley
Genesys Cloud Static WebRTC TURN
0 8 hours ago by Bruce Dunn
Topics and utterances
1 8 hours ago by Nicole Milliken
Original post by Melinda van den Heever
ICYMI: Intro to Knowledge Base Workshop
0 9 hours ago by Antwuan Rencher
New analytics activity API 12 9 hours ago by Vick Sweeney
Original post by Anton Vroon
Call Evaulation Data Integration
4 9 hours ago by Garan Weber
Original post by Caitlyn Petrousek
Employee Terminated with Open Interactions
0 9 hours ago by Joy Shewmake
Nominate a rockstar and you could win, too!
0 9 hours ago by Nicole Milliken
Backend dictionary
8 9 hours ago by Melinda van den Heever
Original post by Daniel Cross
Who WON Sustainability Trivia? Find out here!
2 10 hours ago by Seean Weaver
Original post by Nicole Milliken
Dashboard - Widget to display current date/time and how to change police, color...
0 10 hours ago by Mostafa OUDDERHEM
Genesys Cloud Release Notes | May 20 2024
0 10 hours ago by Tracy Vickers
Chat bot not appearing on the customers site 2 11 hours ago by Jan Heinonen
Original post by Richard Craig
Attach file (paperclip) icon NOT appear in the visitor's Web Chat widget
1 14 hours ago by David Majed
Original post by LOH KIAN MIN
Is it Possible to put agent in Busy state (maybe secondary Busy status) after the end of an interaction or end of ACD call 1 14 hours ago by Vineet Kakroo
Original post by Sagar Tawde
Outbound Campaign Recycled Customers.
0 15 hours ago by Karthi Elumalai
Incremental updates messages / duplication of data to data warehouse 7 15 hours ago by Jeroen van der Sandt
Introducing World's First Agent Empathy Analysis
1 23 hours ago by Shelby Cronk
Original post by Anik Dey
Email Channel
2 23 hours ago by Rakesh Kumar Jha
Storage for old recordings from Verint for compliance purposes
1 23 hours ago by Robert Wakefield-Carl
Original post by Vinoth Mohan
SLA Credits
1 23 hours ago by Robert Wakefield-Carl
Original post by Giancarlo Sassi
Regarding "Canned Responses user interface enhancements"
1 23 hours ago by Robert Wakefield-Carl
Original post by Karl Beal
Knowledge Optimizer
1 23 hours ago by Robert Wakefield-Carl
Original post by Nicole VanWie
Labels
1 23 hours ago by Robert Wakefield-Carl
Original post by Amanda Douglas
concurrent session
1 yesterday by Robert Wakefield-Carl
Original post by Asim Shakeel
Transfer to number interaction
5 yesterday by Anton Vroon
Original post by Neo Molao
File encryption
0 yesterday by Hugo Vargas
Web Message, red X mark next to grey tinted message
0 yesterday by James Terry
Valid email address
2 yesterday by Matthew Brannon
Upcoming New Feature - Dictionary Management in UI
5 yesterday by Francisco Alvarez
Original post by Leor Grebler
List of Error Code Explanations
13 yesterday by Somsak Treeyakit
Original post by Tyler Peters
Time off manager- Auto approvals outside of an agents shift
11 yesterday by Damaris Scott
Original post by Pablo Flores