Discussion

  Thread Subject Replies Last Post Status
Collection Script
3 an hour ago by Robert Wakefield-Carl
Original post by Shishir Srivastava
Pre Populating Organization Name in Genesys Cloud Desktop
10 2 hours ago by Muhammad Zubair Awan
Original post by Lakshmana Kumar Vankdhara
Customer first Callback pacing modifier calculation is not clear 9 3 hours ago by Murray Silvester
Original post by Shahar Leonard
Anyone notice a change in queue performance filtering lately
1 4 hours ago by Vaun McCarthy
Original post by Robert Wakefield-Carl
Searching agent name system using embedded softphone takes too long 0 4 hours ago by Gary Kao
Faxing to groups 8 7 hours ago by Tim Seneca
Multipanel issue
10 7 hours ago by Angus Huckle
Original post by Mark Pierson
Data Action UI
0 7 hours ago by Anton Vroon
Allow access to only some Survey Forms
4 8 hours ago by Jason Kleitz
Original post by Danny Ronzoni
Genesys Cloud desktop app Micorosft Entra IDP sign in browser
0 8 hours ago by Carter Wilson
The JUBILATION is here!!! 0 8 hours ago by Nicole Milliken
Customer First Callback Reporting
3 9 hours ago by Ryan Legner
Original post by Angel Bingham
Auto-Answer Notification
0 9 hours ago by Cody Herr
Celebrate with the JUBILATION!
0 9 hours ago by Nicole Milliken
Co-pilot Support for Different Interaction Types
4 10 hours ago by Vaun McCarthy
Original post by Orhun Sahin
How to get more votes in the portals!
2 10 hours ago by Frank Bailey
Original post by Matt Lawson
Genesys Community JUBILATION is here!!!
0 10 hours ago by Nicole Milliken
Genesys Dialog Engine - Call Bot Flow Action TTS Requirement for Voice Flow 9 11 hours ago by Robert Wakefield-Carl
Original post by Dan Fontaine
Scheduled Activity Reminders Releases Next Week
4 11 hours ago by Andrea Brownlee
Original post by Belinda Herrera
Passing External Contact Data to Web Messenger
11 11 hours ago by John Elgethun
Original post by Steven Strom
Creating an email bot
1 12 hours ago by Cameron Tomlin
Original post by Michael Lukoschek
IMAP/SMTP Email Routing With O365
0 12 hours ago by Paul Bratset
What award would YOU give out?
14 13 hours ago by Matt Lawson
Original post by Nicole Milliken
UI Change: Removal of OAuth Client Secret for Admin UI
1 13 hours ago by Phil Koch
Original post by David Murray
Automatic export of data tables 2 14 hours ago by Robert Wakefield-Carl
Original post by Matsumoto Shun
Refresh of Profile Panel UI 8 14 hours ago by Joyanne Njuguna
Licenses doubt
3 14 hours ago by Robert Wakefield-Carl
Original post by Manuel JesĂşs Romero Ganaza
Cost estimation for Voice bot
2 15 hours ago by Paras Manchanda
Extracting Intent and Summarizing Customer Queries in Genesys Cloud
1 15 hours ago by Samuel Jillard
Original post by Shubham Dhareshwar
page load error for Email and Message Interactions
14 15 hours ago by Cameron Tomlin
Original post by Hanumantha Rao
Voice bot usage cost estimate 9 15 hours ago by Samuel Jillard
Original post by Alejandro Leyva
Upcoming Beta - Genesys Cloud Social
29 16 hours ago by Ram Bhamidi
Original post by Gayathri K G
Queue Reports 2 16 hours ago by John Francis
Architect - Flow manipulation query
3 17 hours ago by Tim Speakman
Original post by Thiago Mendonca
Contact list Phone number Callable using API
1 17 hours ago by Samuel Jillard
Original post by Hariharasudan Ramachandran
Identify VIP Callers 9 20 hours ago by Jorge Baptista
Original post by Mohamed Yaacoub
Queues Performance Detail view
4 21 hours ago by Ekaterina Kononova
Original post by Eddy Bonnefoy
How to identify the operator who answered the interaction in csv 5 yesterday by Matsumoto Shun
Architect Transfer to ACD Priority setting getting ignored? 2 yesterday by Greg Magsamen
Filter Using Acoustic Metrics (like Silence, Duration & Overtlak), External Tag and Wrap Up Codes 0 yesterday by Anik Dey
Call attempts control, Recycling campaigns etc
7 yesterday by Siddharth Desai
Original post by Jeff Humphreys
Multi Contextual Panel- Secure Pause
2 yesterday by Tyler Zinter
Original post by Sarah Blizzard
Secondary Status for On-Queue
2 yesterday by Robert Gacula
Original post by Brian Moran
Adding 'Copy' Button to Agent Script 16 yesterday by Vaun McCarthy
Original post by Malcolm Green
Pre-call Call Rule Not Updating Contact List Column
4 yesterday by Daniel White
Genesys App Auto Answering
1 yesterday by Cameron Tomlin
Original post by Francis Capone
Secure Payment Reporting
1 yesterday by Samuel Jillard
Original post by Joanne Lang
Scheduling weekly/monthly email delivery for Usage reports
1 yesterday by Samuel Jillard
Original post by Kaleeswaran Meenakshi Sundaram
What's your favorite video game?
52 yesterday by Joel White
Original post by Nicole Milliken
Is any method to share the saved report view report to other users
1 yesterday by Cameron Tomlin
Original post by George Lau