Discussion

  Thread Subject Replies Last Post Status
Exporting live agent or queue status/performance date to PEGA
 
Genesys Cloud Topics Reporting/Analytics
5 a minute ago by JIMMY KWAN
Original post by Siddharth Desai
Big News! Supervisor Copilot & Virtual Supervisor Arrives to Genesys Cloud March 24, 2025!
 
Workforce Engagement Management Quality Management Speech and Text Analytics
1 2 hours ago by Brian Jones
Original post by Natalia Abad
Execution data flow level changed today after Application republishing 11 4 hours ago by Melissa Bailey
Original post by Vitalii Hetman
How i could connect contacts from google using a external sources
 
Genesys Cloud Topics Connect with a ...
0 4 hours ago by Miguel L. Portugues
Blind Transfer Not Stripping Skills
 
Genesys Cloud Topics Routing (ACD/IVR)
1 5 hours ago by Richard Presling
Original post by Jonathan Santos
Embedding a microsoft Form in Script page
 
Genesys Cloud Topics Unsure/Other
2 6 hours ago by Anton Vroon
Original post by Nick Argeson
Moving agents to different Staffing Groups
 
Workforce Engagement Management Configuration
0 6 hours ago by Miguel Morales
Welcome to the Genesys Cloud Reporting & Analytics Community
4 7 hours ago by Laurie Nelson
Original post by Samuel Jillard
Training 0 7 hours ago by David Vail
Report per speech analytics program
 
Genesys Cloud - Reporting and Analytics Unsure/Other
3 7 hours ago by Louis Sutherland
Original post by Melinda van den Heever
Beta: Policy Based Station-Side Call Recording
 
Genesys Cloud CX - Beta HQ Beta Announcement
57 7 hours ago by Yuan-Chieh Huang
Original post by Daniel Ho
sending sms/RCS with EU providers 1 7 hours ago by Jason Kleitz
Original post by Robert Herms
Genesys Cloud and Salesforce Routing
 
Genesys Cloud Topics Unsure/Other
1 7 hours ago by Jason Kleitz
Original post by Yisroel Aronowitz
Reassigning Waiting Email Interaction to agent. 8 7 hours ago by Haridass Sarangan
Knowledge articles in digital bot flow, only to be used as a communicate?
 
Genesys Cloud Topics Conversational AI ...
2 7 hours ago by Emma Lilley
March Question of the Month!
 
Genesys Casual Coffee Talk Events
14 7 hours ago by John Parente
Original post by Nicole Milliken
Increase the number of available boxes on the Genesys Dashboard.
 
Workforce Engagement Management Configuration
5 7 hours ago by Nikhil Ponnam
Original post by Robert Gacula
Interaction Panel 3 8 hours ago by Orhun Sahin
Original post by Jordan Klaphake
Multipanel Update - Split Screen Temporarily returns
10 8 hours ago by Nicholas Robinson
GCBA screen recording installation
 
Genesys Cloud Topics Quality Management
1 8 hours ago by Orhun Sahin
Original post by Shishir Srivastava
Using Google contacts for Directory lookups
 
Genesys Cloud Topics API/Integrations
4 8 hours ago by Miguel L. Portugues
Deprecation of the Overview (Evaluation) page
 
Genesys Cloud Topics Quality Management
21 9 hours ago by Cliff Bell
Original post by Herrick Mai
Add a percentage Matching Criteria for recording policies 1 9 hours ago by Jason Kleitz
Original post by Rihab BEN MALEK
Restricted content information in open API response 5 9 hours ago by Jim Crespino
Original post by Jarlei GuimarĂŁes
User is on Queue but shows that the person is not responding 1 9 hours ago by Jason Kleitz
Original post by John Francis
NCAA March Madness Brackets are HERE!!!
 
Genesys Casual Events
8 9 hours ago by Matt Lawson
Original post by Nicole Milliken
Reassigning Waiting Email Interaction Queue to agent who is already part of that queue 1 10 hours ago by Fnu Ganesh
Original post by Haridass Sarangan
Supervisors, what if you had an AI assistant by your side?
 
Genesys Cloud Topics Quality Management
2 12 hours ago by Orhun Sahin
Original post by Natalia Abad
Add Agent Skills without bulk import 9 12 hours ago by Brian Jones
Original post by Florian Volkmer
GCAPtains community
 
Genesys Casual General
9 13 hours ago by Orhun Sahin
Original post by Soraya Granda Segovia
IP Log warning: InterceptorSync::Output
 
PureConnect Topics Handlers
0 13 hours ago by Frederic Langlois
how can get a Genesys CX instance to be used as lab?
 
Genesys Cloud Topics System Administration
1 13 hours ago by Jason Kleitz
Original post by Santiago Montoya
Open Messaging - Best way to get the Agent Name
 
Genesys Cloud - Developer Community Integrations
3 14 hours ago by Jim Crespino
Original post by Dewald Smit
Customize Inactivity Timeout Settings
 
Workforce Engagement Management Configuration
0 15 hours ago by Garrett Gardner
Welcome to the Genesys Cloud - Developer Community!
 
Genesys Cloud - Developer Community Uncategorized
8 15 hours ago by Paul Simpson
Original post by Matt Lawson
limit on adding data action integrations
 
Genesys Cloud Topics API/Integrations
3 16 hours ago by Orhun Sahin
Original post by Rihab BEN MALEK
Integration Issue: Genesys Cloud with Freshworks
 
Genesys Cloud - Developer Community Integrations
1 17 hours ago by Orhun Sahin
Original post by Chaiyapol Chevapruk
ALERT RULE ADMINISTRATION
 
Genesys Cloud Topics Reporting/Analytics
1 17 hours ago by Samuel Jillard
Original post by ANA BELEN ALONSO VIDALES
GC Agent States
 
Genesys Cloud - Reporting and Analytics Metrics
1 17 hours ago by Samuel Jillard
Original post by Theo Hendricks
External Contacts - division awareness
 
Genesys Cloud Topics Platform Administration
2 18 hours ago by Martijn Bos
Original post by Becky Powell
Multipanel issue
31 22 hours ago by Paul Reck
Original post by Mark Pierson
Voice Bots with BYOC-P 7 yesterday by Jiaming Du
Original post by Hassan Mohamed
Multi Contextual Panel - hide or disable Profile
 
Genesys Cloud Topics System Administration
4 yesterday by Siddharth Desai
I'm creating an on-call rotation flow. Is there a way in Architect to automatically check who is on call based on the week of the month?
 
Genesys Cloud Topics Routing (ACD/IVR) Unsure/Other
11 yesterday by Anton Vroon
Original post by Jean Lam
Announcement: New digital metrics columns in Interactions Views in the analytics UI 13 yesterday by Orhun Sahin
Original post by Atsushi Hirano
Onboarding new Customer 2 yesterday by Orhun Sahin
Original post by pradeep Kumar
"Your session has become invalid" error message & sign-out
 
Genesys Cloud Topics Omni-Channel ...
6 yesterday by Jason Kleitz
Original post by James Dunn
Announcement: Changes to AI Experience bundle and Speech and Text Analytics 70 yesterday by Ninette Elashry
Original post by Anik Dey
Contact List Builder
 
Genesys Cloud Topics Outbound
4 yesterday by Stephanie Dilk
Original post by Robert Wakefield-Carl
CX Cloud from Genesys & Salesforce and encryption, 5 yesterday by Jason Kleitz
Original post by Paul Simpson