Discussion

  Thread Subject Replies Last Post Status
DTMF only inputs
0 15 seconds ago by Rohit Chendke
New collapsible cards in Architect actions 10 5 minutes ago by Colin Finnegan
Original post by Amelie Wisniak
Audio whisper/tone at the end of a call
0 16 minutes ago by Peter Cairns
GCX-GCP Exam 8 27 minutes ago by Paul Simpson
Original post by Tracee Baddley
Call Evaluations
1 29 minutes ago by Paul Simpson
Original post by Caitlyn Petrousek
Genesys Cloud Static WebRTC TURN
0 34 minutes ago by Bruce Dunn
Topics and utterances
1 34 minutes ago by Nicole Milliken
Original post by Melinda van den Heever
ICYMI: Intro to Knowledge Base Workshop
0 36 minutes ago by Antwuan Rencher
New analytics activity API 12 42 minutes ago by Vick Sweeney
Original post by Anton Vroon
Call Evaulation Data Integration
4 an hour ago by Garan Weber
Original post by Caitlyn Petrousek
Employee Terminated with Open Interactions
0 an hour ago by Joy Shewmake
Nominate a rockstar and you could win, too!
0 an hour ago by Nicole Milliken
Backend dictionary
8 an hour ago by Melinda van den Heever
Original post by Daniel Cross
Who WON Sustainability Trivia? Find out here!
2 an hour ago by Seean Weaver
Original post by Nicole Milliken
Dashboard - Widget to display current date/time and how to change police, color...
0 an hour ago by Mostafa OUDDERHEM
Genesys Cloud Release Notes | May 20 2024
0 2 hours ago by Tracy Vickers
Chat bot not appearing on the customers site 2 3 hours ago by Jan Heinonen
Original post by Richard Craig
Attach file (paperclip) icon NOT appear in the visitor's Web Chat widget
1 5 hours ago by David Majed
Original post by LOH KIAN MIN
Is it Possible to put agent in Busy state (maybe secondary Busy status) after the end of an interaction or end of ACD call 1 6 hours ago by Vineet Kakroo
Original post by Sagar Tawde
Outbound Campaign Recycled Customers.
0 6 hours ago by Karthi Elumalai
Incremental updates messages / duplication of data to data warehouse 7 7 hours ago by Jeroen van der Sandt
Introducing World's First Agent Empathy Analysis
1 14 hours ago by Shelby Cronk
Original post by Anik Dey
Email Channel
2 14 hours ago by Rakesh Kumar Jha
Storage for old recordings from Verint for compliance purposes
1 14 hours ago by Robert Wakefield-Carl
Original post by Vinoth Mohan
SLA Credits
1 15 hours ago by Robert Wakefield-Carl
Original post by Giancarlo Sassi
Regarding "Canned Responses user interface enhancements"
1 15 hours ago by Robert Wakefield-Carl
Original post by Karl Beal
Knowledge Optimizer
1 15 hours ago by Robert Wakefield-Carl
Original post by Nicole VanWie
Labels
1 15 hours ago by Robert Wakefield-Carl
Original post by Amanda Douglas
concurrent session
1 16 hours ago by Robert Wakefield-Carl
Original post by Asim Shakeel
Transfer to number interaction
5 17 hours ago by Anton Vroon
Original post by Neo Molao
Pre Call Work
2 17 hours ago by Cressida Gioiella
File encryption
0 18 hours ago by Hugo Vargas
Web Message, red X mark next to grey tinted message
0 18 hours ago by James Terry
Valid email address
2 18 hours ago by Matthew Brannon
Upcoming New Feature - Dictionary Management in UI
5 18 hours ago by Francisco Alvarez
Original post by Leor Grebler
List of Error Code Explanations
13 20 hours ago by Somsak Treeyakit
Original post by Tyler Peters
Time off manager- Auto approvals outside of an agents shift
11 20 hours ago by Damaris Scott
Original post by Pablo Flores
How do I create a new role to allow a user to view Audits in Interaction Details only? 0 21 hours ago by Qan T
Call Evaluation Forms
4 21 hours ago by Caitlyn Petrousek
Winner for Sustainability Trivia Revealed!
0 22 hours ago by Nicole Milliken
Agent calls handled by skill
3 23 hours ago by Robert Wakefield-Carl
Original post by Gina Palmer
Geolocation
4 23 hours ago by Paul Simpson
Original post by Cody Herr
Consultation
2 23 hours ago by Caitlyn Petrousek
Schedule Callback
4 yesterday by Paul Simpson
Original post by Christina Bowens
Is Hold Considered "On Queue" time for Conformance Calculation
3 yesterday by Jay Langsford
Original post by Gina Palmer
Beta - Collapsible cards in Architect actions 0 yesterday by Amelie Wisniak
Messaging Campaign Schedule - Error While Updating
0 yesterday by Rob Falkowski
Is there a way to export all the workstation details via csv format
1 yesterday by Aaron Lael
Original post by Anush Shetty
Genesys Cloud CX Release Notes - May 20 2024
0 yesterday by Antwuan Rencher
Dashboards Beta
2 yesterday by Nikhil Ponnam
Original post by Daniel Cross