Discussion

  Thread Subject Replies Last Post Status
IMAP integration with Exchange online mailbox in GCCH
5 an hour ago by Jonathan Champagne
Original post by Pete Beebe
Copilot Summary Instructions/Prompts
1 an hour ago by Samuel Jillard
Original post by Will Bellerby
Monitoring voice quality using Audiocodes OVOC tool
6 3 hours ago by Aayush Gagneja
Original post by Giuliano Ferri
Upcoming Transcription Connector Beta 11 3 hours ago by Alejandra Santiago
Advanced Shrinkage issue
11 3 hours ago by Mike Corley
Original post by Naresh Bhageloe
Genesys Dialog Engine - Call Bot Flow Action TTS Requirement for Voice Flow 14 4 hours ago by Michael Lukoschek
Original post by Dan Fontaine
Staffing Around Holidays
2 5 hours ago by Samuel Jillard
Original post by Laura Callaway
Multi Contextual Panel- Call Controls
16 9 hours ago by Brett Hartley
Original post by Sarah Blizzard
Identify VIP Callers 16 9 hours ago by Phaneendra Avatapalli
Original post by Mohamed Yaacoub
Subscription \ Billing
2 9 hours ago by Neil Jones
Announcement: Upcoming changes to AI Experience bundle and Speech and Text Analytics 47 10 hours ago by Yasuaki Fukui
Original post by Anik Dey
What award would YOU give out?
15 10 hours ago by Heena Patel
Original post by Nicole Milliken
New Wrap Up UI
0 11 hours ago by Anton Vroon
Agent Copilot - Knowledge base
0 13 hours ago by Maria Alston
Genesys recordings 3 18 hours ago by Robert Wakefield-Carl
Original post by Rihab BEN MALEK
Scripter not showing in Panel tools
1 18 hours ago by Anton Vroon
Original post by Islam Sharief
Limit of 500 ACD Skills per Org
7 18 hours ago by Robert Wakefield-Carl
Original post by Paul Wild
How/What to improve Genesys Agent Copilot NLU accuracy for industry specified domain terminology?
3 18 hours ago by Will Bellerby
Original post by Kevin Chen
Data Action UI
2 18 hours ago by Anton Vroon
Digital menu without question text 0 yesterday by Kyle Russell
Scheduling weekly/monthly email delivery for Usage reports
2 2 days ago by Kaleeswaran Meenakshi Sundaram
Genesys Community JUBILATION is here!!!
5 2 days ago by Robert Wakefield-Carl
Original post by Nicole Milliken
Uploading DNC List from Third Party System
2 2 days ago by Robert Wakefield-Carl
Original post by Daniel White
Genesys Cloud CX Release Notes - February 10, 2025
2 2 days ago by Robert Wakefield-Carl
Original post by Jason Kleitz
Performance View Tabs Closing
1 2 days ago by Jason Kleitz
Original post by Emily Kammerer
Did Dial Plans move?
1 2 days ago by Jason Kleitz
Original post by Daniel Cross
ACW Summary 1 2 days ago by Jason Kleitz
Original post by Brady Speed
Searching agent name system using embedded softphone takes too long 1 2 days ago by Jason Kleitz
Original post by Gary Kao
Co-browse in the Agent Multipanel Workspace
2 2 days ago by Chad Hansen
Genesys Cloud desktop app Micorosft Entra IDP sign in browser
3 2 days ago by Carter Wilson
Enable Transcription for a Group of People
1 2 days ago by Jason Kleitz
Original post by John Francis
Customer Geolocation 2 2 days ago by Robert Wakefield-Carl
Original post by richard craig
Auto-Answer Notification
6 2 days ago by William Taft
Original post by Cody Herr
IMAP/SMTP Email Routing With O365
1 2 days ago by Jason Kleitz
Original post by Paul Bratset
Web Messaging Session Timeout and Reconnection Behavior in Genesys Cloud
3 2 days ago by Fnu Ganesh
Original post by Karthik Ageer
Forecast
3 2 days ago by Robert Gacula
Original post by ANA BELEN ALONSO VIDALES
Forecasted Requirements are lower than the workload given
5 2 days ago by Robert Gacula
Original post by Javier Ledesma
Pre Populating Organization Name in Genesys Cloud Desktop
11 2 days ago by Carter Wilson
Original post by Lakshmana Kumar Vankdhara
Creating an email bot
7 2 days ago by Richard Chandler
Original post by Michael Lukoschek
Scheduled Activity Reminders Releases Next Week
5 2 days ago by Robert Gacula
Original post by Belinda Herrera
Policy- Evaluations
3 2 days ago by Robert Gacula
Original post by Sarah Blizzard
Anyone notice a change in queue performance filtering lately
2 2 days ago by Jason Kleitz
Original post by Robert Wakefield-Carl
Multipanel issue
12 2 days ago by Cheryl Tost
Original post by Mark Pierson
Automatic export of data tables 4 2 days ago by Jose Albor
Original post by Matsumoto Shun
Celebrate with the JUBILATION!
1 3 days ago by Stacey Sanchez
Original post by Nicole Milliken
Faxing to groups 9 3 days ago by Steph Voelker
Original post by Tim Seneca
Extracting Intent and Summarizing Customer Queries in Genesys Cloud
2 3 days ago by Shubham Dhareshwar
Secure Payment Reporting
2 3 days ago by Joanne Lang
Collection Script
3 3 days ago by Robert Wakefield-Carl
Original post by Shishir Srivastava
Customer first Callback pacing modifier calculation is not clear 9 3 days ago by Murray Silvester
Original post by Shahar Leonard