Discussion

  Thread Subject Replies Last Post Status
New collapsible cards in Architect actions 5 17 minutes ago by Anton Vroon
Original post by Amelie Wisniak
Participant data not updating when transferring to a new flow
3 21 minutes ago by Anton Vroon
Original post by Anand Indupally
Who else has the problem with Accepting / Answering an inbound alerting call within the Embedded Salesforce client / Widget ?
4 an hour ago by David Watson
Original post by John Korn
New Q&A Show covers the topic you voted for: Agent Assist!
4 an hour ago by George Ganahl
Original post by Nicole Milliken
Pasting multiple email recipients
2 3 hours ago by Greg Pribyl
DetectLanguage function not working for an In-Queue Email flow
2 3 hours ago by Carlos Alonso
Routing Based on On-Call Schedule? 5 4 hours ago by Naila Mendenhall
Have you made your Oscar Ballot Predictions?
0 4 hours ago by Nicole Milliken
WFM - Shrinkage in forecast
3 6 hours ago by Garrett Gardner
Original post by Krzysztof Zatorski
Shift Trade Limitations and Adding Shift Question
1 6 hours ago by Eric Hagaman
Original post by Nathan Gould
Improved TTS whisper quality
2 7 hours ago by Vikki Papesh
How to get information about conversation audits using API's 1 8 hours ago by Breno Canyggia Ferreira Marreco
Original post by Vineet Kakroo
Guess the Date: When will this community hit 5,000 members?!
35 8 hours ago by Nicole Milliken
Working with Genesys Voice Bots - Capturing Caller Last Name through Bot 0 11 hours ago by Dan Wong
Beyond Learning: New WEM Learning Paths!
0 12 hours ago by Tracy Vickers
WhatsApp - Video Notes
0 12 hours ago by Karl Beal
Email Server Java Error | java.io.EOFException: source exhausted prematurely
1 13 hours ago by Anders Vejen
Original post by Manuel Villajos Muñoz
Call attempts control, Recycling campaigns etc
6 13 hours ago by Jeff Humphreys
BYOC Premise - Customer Hardware Solution Edge for our enviornment.
2 18 hours ago by Subhash Srivastava
Original post by Subhash Srivastava
Unable to creat inetent minder in Genesys chat
0 19 hours ago by Phaneendra Avatapalli
Upcoming ACD Conferencing Capabilities 8 21 hours ago by Sabyasachi Pradhan
Issue while configuring the Edge
0 21 hours ago by Anush Shetty
Agents schedule for Off Queue going On Queue
3 yesterday by Breno Canyggia Ferreira Marreco
Original post by Charlie Meitzen
Error/Notification "Large number of shift notifications..."
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Shannon Hellner
Scheduled Hybrid Capable Genesys Cloud Orgs
1 yesterday by Vaun McCarthy
Original post by David Van Milligan
Genesys Cloud ACD Web Chat v1.0 Deprecation June 30 2024 7 yesterday by Dan Fontaine
Original post by Antwuan Rencher
User profile creation Date
2 yesterday by Arun Kumar
Digital Channels Conversation & Analytics API Participate Name Update & UI Impact
7 yesterday by Vaun McCarthy
Original post by Katie Ritz
DateTimeDiff is not working as expected during inQueue flow
0 yesterday by Sharath Patil
Recurring Mass Agent Logout
5 yesterday by Jennifer DiCesare
Workforce Engagement Management (WEM) Learning Paths
0 yesterday by Melissa Talamonti-Clark
Common Module behavior confirmation 4 yesterday by Shane Jenkins
Prevent agents from closing interaction windows using the top right corner X in WDE (desktop) 2 yesterday by Martin Schultz
[Pulse] Customize agent statistics
0 yesterday by Ahmed Elsadony
Extracting Licenses for Users using PowerShell Scripts 4 yesterday by Jason Lorden
Coming soon: Refresh of Contact Management UI 11 yesterday by Julianne Chaloux
Customized Commands are not executing in Workspace Desktop Edition
3 yesterday by Anders Vejen
Original post by Faris Hasan
Genesys Audio Connector 19 yesterday by Alejandra Santiago
Whapsapp routing without Bot
0 yesterday by Juan Carlos Fernandez
Script does not load
3 yesterday by Andrew Lagarde
Email reporting query 0 yesterday by Dennis Cantina
Bot Flow > Intents (connect to database) 2 yesterday by Vincent Sabolboro
Original post by Alex Goh
Microsoft Azure AD SSO Certificate expiring soon - how to renew? 1 yesterday by Vaun McCarthy
Original post by Jeff Hoogkamer
*PURE* domains?
1 2 days ago by Jeff Hoogkamer
Original post by Vaun McCarthy
Nuance Gatekeeper 0 2 days ago by Martin Bunting
Visio Diagrams
11 2 days ago by Vaun McCarthy
Original post by mark dauvergne
Callback Customer First 5 2 days ago by Vincent Sabolboro
Original post by Lei Cao
February Question of the Month - earn a new badge!
45 3 days ago by Harley Breth
Original post by Nicole Milliken
Retention Policy for Specific Users
1 3 days ago by Vaun McCarthy
Original post by Bruce Lambert
recording audit trail - abandon
0 3 days ago by James Terry