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Agent escalation for Supervisor assistance
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0
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2 hours ago
by
Bernard Soh
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Is it possible to enable call history when calling on behalf of the queue on PureCloud?
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2
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yesterday
by
Vaun McCarthy
Original post by
Bernardo Salazar
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Interaction screen recording stopped abruptly
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11
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yesterday
by
Anna Jhane Mulinyawe
Original post by
Harshali Bhure
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Enable Multiple Actions for email changes the handled metric
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Carlos Alonso
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Count of unread voice mails in a voice mail group
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Praveen Kumar
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Messenger
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Shauna Gibson
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|
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Some weekend funnery
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0
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2 days ago
by
Robert Wakefield-Carl
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Outbound Predictive Dialing - Hold Music
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3
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2 days ago
by
Robert Wakefield-Carl
Original post by
Cody Herr
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How is your organization adopting AI?
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27
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2 days ago
by
Parvez Alam
Original post by
Kathryn Verdoni
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Specific calls
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8
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2 days ago
by
Rechelle McConnell
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|
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BETA - Voice Survey
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108
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2 days ago
by
Herrick Mai
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|
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Continual Training
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2
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2 days ago
by
Melissa Talamonti-Clark
Original post by
Sarah Blizzard
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|
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UDP SRTP/TURN port range expansion
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1
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2 days ago
by
Santhosh Koroth
Original post by
Alessio Galluppi
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|
|
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Earn MAJOR rewards, Genesys Customers!
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0
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2 days ago
by
Nicole Milliken
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|
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Scheduled coaching sessions
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5
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2 days ago
by
Paul Turner
Original post by
Gene Gutierrez
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Customers: Earn MAJOR rewards in this program!
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0
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2 days ago
by
Nicole Milliken
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|
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Estimated Wait Time/How many people are available
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6
|
2 days ago
by
Matthew Aubin
|
|
|
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Activity Planner
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1
|
2 days ago
by
Tracy Vickers
Original post by
Chandni Kara
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|
|
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Productivity and Optimization
Workforce Engagement Management
Reports
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0
|
2 days ago
by
Carla Aragon
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|
|
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If the callback is not completed, the live status will remain connected
|
4
|
2 days ago
by
Steven Alix
Original post by
Matsumoto Shun
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|
|
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Scheduling and forecasting for holidays - Open Discussion
|
10
|
2 days ago
by
Damaris Scott
Original post by
Robert Wakefield-Carl
|
|
|
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Coming Soon: Navigate to the interaction details view from the customer journey tab
|
7
|
2 days ago
by
Joyanne Njuguna
|
|
|
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Knowledge Optimizer
|
2
|
2 days ago
by
Hafid Bourich
Original post by
Amanda Douglas
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|
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Digital Data Filter
|
4
|
2 days ago
by
Richard Chandler
Original post by
Noufal Ebrahim
|
|
|
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Upcoming Agent UI Changes - Email parking
|
30
|
2 days ago
by
Atsushi Hirano
|
|
|
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Screech/Garbled Sounds using Genesys Cloud
|
2
|
2 days ago
by
Christoph Domaschke
Original post by
Aman Dhaliwal
|
|
|
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Managing Annual Leave
|
0
|
2 days ago
by
Wayde Masters
|
|
|
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AMA - New Dashboard Questions
|
4
|
3 days ago
by
Nikhil Ponnam
Original post by
Matt Lawson
|
|
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Bot Appearance Options
|
3
|
3 days ago
by
Nicole VanWie
|
|
|
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Copilot
|
1
|
3 days ago
by
Vaun McCarthy
Original post by
Martin Bunting
|
|
|
|
AMA Has Begun - Ice Breaker Question
|
5
|
3 days ago
by
Nicole Milliken
Original post by
Matt Lawson
|
|
|
|
Join AMA?
|
1
|
3 days ago
by
Matt Lawson
Original post by
John Codispoti
|
|
|
|
Agent Topics
|
3
|
3 days ago
by
Samuel Jillard
Original post by
Glenda Kingston
|
|
|
|
Answered vs. Analyzed
|
5
|
3 days ago
by
Mark Fagus
Original post by
Shelby Cronk
|
|
|
|
Export user ACD Skill into a CVS/reportable format
|
3
|
3 days ago
by
Cameron Tomlin
Original post by
Emmitt McCurdy
|
|
|
|
Is there any way to feed in incoming e-fax on Genesys cloud to third party storage over SMTP or API
|
3
|
3 days ago
by
Shishir Srivastava
|
|
|
|
AMA: New Genesys Cloud Analytics Dashboard Interface
|
2
|
3 days ago
by
Matt Lawson
|
|
|
|
September Rockstar Shows and Tells!
|
2
|
3 days ago
by
Samuel Jillard
Original post by
Nicole Milliken
|
|
|
|
QOTM: What's your Epithet?
|
33
|
3 days ago
by
Alfred Thoen
Original post by
Nicole Milliken
|
|
|
|
Outbound Emails suddenly showing from "pure.cloud" domain
|
4
|
3 days ago
by
Kathryn Haines
|
|
|
|
Agent UI - New messaging component - Beta
|
38
|
3 days ago
by
Mate Janos Foldi
|
|
|
|
Agent shows as UNKNOWN for their first and last name in Speechminer
|
0
|
3 days ago
by
Muhammad Waqar
|
|
|
|
Outbound Wrapup code
|
5
|
3 days ago
by
Ashish Kumar Sinha
|
|
|
|
Mysterious web message interactions with no participant data
|
2
|
3 days ago
by
Corey Blosser
|
|
|
|
FAQ files based Knowledge Base
|
2
|
3 days ago
by
Happy Minocha
Original post by
Diego Prada
|
|
|
|
Knowledge Base
|
7
|
3 days ago
by
Happy Minocha
Original post by
Osama Issa
|
|
|
|
Custom SIP Headers
|
2
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Gary Pinnock
|
|
|
|
Total voicemail display in interaction's view not equal to the voicemail duration received in inbox
|
5
|
4 days ago
by
Mamadou DIOP
|
|
|
|
Nuance On AppFoundry
|
1
|
4 days ago
by
Patrick Wiley
Original post by
Anton Vroon
|
|
|
|
Genesys Cloud Warm Transfer & External contacts
|
1
|
4 days ago
by
Anton Vroon
Original post by
Suraj Kumar
|
|