Discussion

  Thread Subject Replies Last Post Status
Viewing canned responses permissions
3 an hour ago by Annie Woerner
Original post by Karl Beal
Call Recording Encryption in Transit and Rest
9 an hour ago by Joshua Civitareale
Original post by Muhammad Zubair
Has any one tried monitoring the Edge device for HPE device using SNMP.
2 2 hours ago by Vaun McCarthy
Original post by Anush Shetty
Queue Details 1 4 hours ago by Hammed Lawal
Original post by Isaac Denegri
Follow-up Response Timeout- VOICE side - in Dialogflow CX
2 6 hours ago by Nichole Conway
Original post by Serena Spaccesi
Topic triggered by phrase not included in the phrase
2 9 hours ago by Anik Dey
Original post by Shelby Cronk
Phrase marked with negative sentiment once but not every time
2 9 hours ago by Anik Dey
Original post by Shelby Cronk
Export Transcripts
2 9 hours ago by Anik Dey
Original post by Shauna Gibson
Genesys Audio Connector
28 10 hours ago by Alejandra Santiago
Upcoming Agent UI Changes - New email component 30 10 hours ago by John Greer
Original post by Mate Janos Foldi
Post Call Surveys 32 10 hours ago by Warren Smith
Original post by Nicole Dehn
Genesys Audio Connector Configuration
1 11 hours ago by Leonardo Xavier
Original post by Devanand Gawande
COMING SOON !!! Beta Multi-Contextual Panel
10 12 hours ago by Nicholas Robinson
Chatbot identify url/page customer is on?
6 12 hours ago by Marian OConnell
Original post by Robert Schwanke
Time off manager- Auto approvals outside of an agents shift
0 12 hours ago by Pablo Flores
Images in messagenr are attached files 4 12 hours ago by Catherine DUPIRE
Bulk disable "Continue voice recording during queue wait" in the queue voice settings
1 13 hours ago by Breno Canyggia Ferreira Marreco
Original post by Prakash Talapaneni
Nuance Recognizer ASR
20 14 hours ago by Alejandra Santiago
token.rate.per.minute in Operational Console 2 16 hours ago by Christoph Domaschke
ACD Web Chat - improved behavior on Custom Attributes updates via Flow
0 16 hours ago by Angelo Cicchitto
Historical Shrinkage - Idle Status
0 16 hours ago by Adrian Rodriguez
Genesys Cloud Integration with Mulesoft (Web Service data intergration)
6 17 hours ago by Adesh Jadhav
BYOC Premise - Customer Hardware Solution Edge for our enviornment.
22 18 hours ago by Maguitte Christopher
Original post by Subhash Srivastava
Proactive Monitoring of Edge Devices
3 20 hours ago by Anush Shetty
Original post by LeRoy Leach
How to get the Current UTC time in same iteration in in-queue flow
1 yesterday by Robert Wakefield-Carl
Original post by Lakshmanakumar Krishnasamy
Chatbot interactions analyze (more than 10 days in Optimization Dashboard - Utterance History) 1 yesterday by Robert Wakefield-Carl
Original post by Michal Wojcik
ACW is currently not timing out
1 yesterday by Robert Wakefield-Carl
Original post by Phi Nguyen
Agent UI - New Email view feedback/issue 1 yesterday by Robert Wakefield-Carl
Original post by Robert Niblock
End Interactions Automatically when Agents Logoff
1 yesterday by Robert Wakefield-Carl
Original post by Mark Pierson
How to create OPENAPI Specification 3.x compliant API Specs with Genesys as API Provider
1 yesterday by Robert Wakefield-Carl
Original post by Sagar Tawde
Service level vs. agents with open interaction. 1 yesterday by Robert Wakefield-Carl
Original post by Michal Wojcik
Agent Empathy Analysis in UI - Not visible currently
1 yesterday by Robert Wakefield-Carl
Original post by Glenda Kingston
Deleted/Removed Campaigns - Campaign Progress Reporting
2 yesterday by Steven Busse
SMS/WhatsApp Messaging Limits
1 yesterday by Robert Wakefield-Carl
Original post by Rich Miller
Dialer
1 yesterday by Robert Wakefield-Carl
Original post by Tony Manna
error.ininedgecontrol.connection.station.notReached
1 yesterday by Robert Wakefield-Carl
Original post by Gatoussan Akakpo
Vote this idea
1 yesterday by Robert Wakefield-Carl
Original post by Rihab BEN MALEK
It's Beta time! Mobile Messaging SDK for native platforms
10 yesterday by Anton Vroon
Original post by David Kempl
Add a talk filter to Queue and Agent Performance
2 yesterday by Robert Wakefield-Carl
Original post by Dirk Krampe
Extracting Licenses for Users using PowerShell Scripts 6 yesterday by Jason Lorden
Beta - Data Tables User Interface Update 10 yesterday by Robert Wakefield-Carl
Original post by Amelie Wisniak
Upcoming Feature - Scheduled Export Expiration Notifications 0 yesterday by Ryan Legner
The importance of Beta Participation
0 yesterday by Robert Wakefield-Carl
Sudden drop in FTE requirements
2 yesterday by Paul Wood
Original post by Shannon Hellner
Genesys Cloud Release Notes | April 22 2024
0 yesterday by Tracy Vickers
List of Error Code Explanations
11 yesterday by David Ruiz de la Hermosa
Original post by Tyler Peters
Genesys Cloud CX Release Notes - April 22 2024
0 yesterday by Antwuan Rencher
Viewing/exporting time off requests for set period/year
0 yesterday by James Learmonth
Email - AutoReply
1 yesterday by Peter Sandor
Original post by Rakesh Kumar Jha
Is there an ability to Auto Complete an email Interaction from Architect Flow?
1 2 days ago by Joanna Hulme
Original post by Rakesh Shringi