Discussion

  Thread Subject Replies Last Post Status
Are we the only org experiencing issues where users sometimes cannot answer calls?
 
Genesys Cloud CX Topics Telephony
0 an hour ago by Brad Murlin
Question on new feature - Manually add words to the dictionary backend
 
Genesys Cloud CX Topics Roadmap/New Features
17 2 hours ago by Anton Vroon
"Generic" User in Agent performance
 
Genesys Cloud CX Topics Reporting/Analytics
2 2 hours ago by Ismail Zniber
Original post by Maria Alston
Secure Flows and Slot Filling - Sensitive data is exposed in Utterance history - Help?
 
Genesys Cloud CX Topics Conversational AI ... Security
2 3 hours ago by Jason Neuman
Newest Rockstar Compared to Dr. Frankenstein!
0 4 hours ago by Nicole Milliken
New Rockstar from this Community REVEALED!
 
Genesys Multicloud CX On-Premises Topics Unsure/Other
0 4 hours ago by Nicole Milliken
OKTA SCIM into field sync with Genesys Cloud
 
Genesys Cloud CX Topics Implementation
5 4 hours ago by Richard Schott
Original post by Francisco Duran
Newest Rockstar is ELECTRIFYING!
 
Genesys Casual Events General News
0 5 hours ago by Nicole Milliken
Genesys certifications are recognized globally. Now is the time to get yours!
 
Certification Community Certification
7 6 hours ago by Mitesh Upadhyay
Original post by Reinhard Beck
How to manage Alert Rule work team and group membership level 3 7 hours ago by Nikhil Ponnam
Original post by Shenbagamoorthy B
Routing checks
 
Genesys Cloud CX Topics Routing (ACD/IVR)
8 7 hours ago by Paul Simpson
Original post by damien collard
Importing and Exporting
 
Workforce Engagement Management Workforce Management Other/Not Sure
0 7 hours ago by Paul Simpson
Genesys IP Whitelist
 
Genesys Cloud CX Topics Integrations
0 8 hours ago by Johnson Lu
ACD Inbound Whisper Best Practice
 
Genesys Cloud CX Topics Routing (ACD/IVR)
12 8 hours ago by Paul Simpson
Original post by Carron Klassen
New Feature and UI change coming soon: Multi-Factor Authentication 5 8 hours ago by Becky Powell
purchase voucher for certification
 
Certification Community Certification
0 9 hours ago by Marco Lopes
Vioce transcription in French
 
Archive PureCloud Language User Created   french Genesys Cloud CX - Beta HQ Unsure/Other
6 10 hours ago by Catherine DUPIRE
Scripter image files take a while to load
 
Genesys Cloud CX Topics Platform Administration
0 10 hours ago by Luke Murphy
Start Page after login
 
Genesys Cloud CX Topics System Administration
2 11 hours ago by Michael Schimento
Brower Time Zone
 
Genesys Cloud CX Topics System Administration
0 11 hours ago by Tim Strong Bear
AppFoundry Customer Insights 2 14 hours ago by Pierrick Lozach
Original post by Benny Martinez
Scheduled callback across divisions
 
Genesys Cloud CX Topics Implementation
0 17 hours ago by Maureen Shaw
Knowledge Optimizer
 
Genesys Cloud CX Topics Unsure/Other
1 18 hours ago by Robert Wakefield-Carl
Original post by Daniel Cross
Counting of used Canned responses by agents
 
Genesys Cloud CX Topics Digital Channels
1 18 hours ago by Robert Wakefield-Carl
Original post by Christian Werner-Berger
Inquiry Regarding Cost Estimation for Text-to-Speech Bot in Genesys 1 18 hours ago by Robert Wakefield-Carl
Original post by Rob Falkowski
Same Day Message Limit on Chat 1 yesterday by Robert Wakefield-Carl
Original post by richard craig
After enabling HIPPA Genesys is not returning tokens for Genesys cloud APIs
 
Genesys Cloud CX Topics Integrations
1 yesterday by Robert Wakefield-Carl
Original post by Shiva Gupta
SMS Error on Delivery on behalf of a Queue
 
Genesys Cloud CX Topics Omni-Channel ...
1 yesterday by Robert Wakefield-Carl
Original post by Jason Tran
Tags (Contact Center)
 
Genesys Cloud CX Topics Reporting/Analytics
1 yesterday by Robert Wakefield-Carl
Original post by elizalde Ysonza
Identifying Preview Time in Reports
 
Genesys Cloud CX Topics Reporting/Analytics
1 yesterday by Robert Wakefield-Carl
Original post by Richard Tuovila
Regional Rollout of Pure-4000: Adjustable Live Speaker Detection
 
Genesys Cloud CX Topics Outbound
1 yesterday by Robert Wakefield-Carl
Original post by Chad McCormick
Genesys Cloud CX - Sick leave historical analysis
 
Workforce Engagement Management Genesys Cloud CX Scheduling
6 yesterday by Gina Palmer
Original post by Fredrik Jansson
Backend dictionary
 
Genesys Cloud CX Topics Unsure/Other
1 yesterday by Leor Grebler
Original post by Daniel Cross
Forecast/Scheduling Questions
 
Workforce Engagement Management Forecasting Scheduling
1 2 days ago by Jay Langsford
Original post by Jamie O'Brien
How to pop external contact with Open Messaging 2 2 days ago by Enrico Preite
Original post by Robert Wakefield-Carl
Triggers 1 3 days ago by Muhammad Zubair Awan
Original post by Byron Nelson
Beta Announcement: Email Notifications Via Architect
 
Genesys Multicloud CX Quality Management User Created   WEM Genesys Cloud CX - Beta HQ Beta Announcement Now Recruiting
9 3 days ago by Herrick Mai
Original post by Michele Fisher
Architect Logic based on, "Has this ANI called in the last 48 hours" 2 3 days ago by Joe Ulrich
Ending an Interaction When an Agent Changes Status
 
Genesys Cloud CX Topics Architecture and Design
2 3 days ago by Josh Steinkamp
Original post by Nick Kieffer
Retrieve contact's SMS opt-out through API
 
Genesys Cloud CX Topics Digital Channels Outbound
1 3 days ago by Paul Simpson
Original post by Jeremy Prevost
Please help us name our "Experimenter" ribbon!!
3 3 days ago by Nicole Dehn
Original post by Matt Lawson
Native attendance tracking 0 3 days ago by Gene Gutierrez
How to Get Actual Concurrency for Chat/SMS queus 1 3 days ago by Brent Price
Original post by Jefferson Dela Cruz
Scheduled Export has weird base error
 
Genesys Cloud CX Topics Reporting/Analytics
5 3 days ago by Robert Wakefield-Carl
Original post by Aaron Buckley
Bold360/Nanorep Code Removals (Coming Soon)
0 3 days ago by Coty Smith
Call transfer 13 3 days ago by Tatjana Knezevic
Original post by Sai Kiran
Error Codes 30006, 30003, and 30005 0 3 days ago by Rob Falkowski
Configuring No Input Behavior 2 3 days ago by Nichole Conway
New Salesforce WEM Activity Screen
 
Genesys Cloud CX Topics Integrations
25 3 days ago by Alistair Taylor
Original post by Steven Alix
Call Transfer incorrectly thru Core-Site Instead of Brach Site
 
Genesys Cloud CX Topics SIP/VolP Telephony
0 3 days ago by Suresh Subramanian