Discussion

  Thread Subject Replies Last Post Status
Upcoming Beta - Direct Routing
48 26 minutes ago by Prateek Sethi
Original post by trey buck
GDPR API's backend services
3 an hour ago by Nser Katerji
So here's one example of an idea raised that PMs give no feedback or responses on - months later still waiting 11 3 hours ago by Vaun McCarthy
Delay in Queue Activity?
1 6 hours ago by Robert Wakefield-Carl
Original post by Katie Dodge
Silently monitoring agents
2 6 hours ago by Burak Sofu
Attempt only 1 outbound campaign call
1 6 hours ago by Robert Wakefield-Carl
Original post by David Martinez
How long is time between leaving one queue and going to another?
1 7 hours ago by Robert Wakefield-Carl
Original post by Nuttapong Limadisai
What FedRAMP features available today and are coming soon? 1 7 hours ago by Robert Wakefield-Carl
Original post by Shane Jenkins
Automatically Opening Zendesk Private App upon Genesys Cloud Interaction
1 7 hours ago by Robert Wakefield-Carl
Original post by Ismail Zniber
Pulse - View call and agent is currently on?
1 8 hours ago by Robert Wakefield-Carl
Original post by Christopher Hopper
Wrap Up Notes
1 8 hours ago by Robert Wakefield-Carl
Original post by Britney Springer
Sensitivity of Speech Recognition
1 8 hours ago by Robert Wakefield-Carl
Original post by Dirk Krampe
Data Actions Performance Alerting 1 8 hours ago by Robert Wakefield-Carl
Original post by Caleb Smith
Upload a text file to Genesys
3 9 hours ago by Robert Wakefield-Carl
Original post by Phaneendra Avatapalli
Time-off Synchronization in BU configuration 0 9 hours ago by Shannon Hellner
Preferred Agent routing -> not following designated groupings 2 10 hours ago by Robert Wakefield-Carl
Original post by James Dunn
Genesys Audio Connector
1 10 hours ago by Dave Cebrowski
Original post by Alejandra Santiago
Using Trigger v2.detail.events.conversation.{id}.wrapup 1 11 hours ago by Muhammad Zubair Awan
Original post by Nick Argeson
CAC1 issues
0 11 hours ago by Greg Klich
Monitor live web-chat
0 11 hours ago by Daniel Cross
Error with Import forecast files 6 11 hours ago by Breno Canyggia Ferreira Marreco
Original post by Silvia Schuts
Audio Prompt Quality
0 12 hours ago by Shearn Loh
Password Madness!
3 12 hours ago by Becky Powell
Original post by Andrew Lewis
Emails sending fail with large attachment
0 13 hours ago by Miyuru Dahanayaka
Routing email based on Body content
5 15 hours ago by Noman Hassan
Original post by Tom Mullen
Auto Answer - Agents still going into NR
2 15 hours ago by Michael Speights
Self Signed cert between OSSM and IceLib-Web app port 8952 (page 24 of PortMap_tr,pdf) 0 15 hours ago by Christopher Becker
WhatsApp API Change
7 15 hours ago by Miguel Flores
Original post by Antwuan Rencher
How to find keyword from email subject 4 16 hours ago by Noman Hassan
Wrapup Time/After Call Work (ACW) exceeds time limit
2 16 hours ago by Dianne Gabriel
Export recordings as wav
5 16 hours ago by Daniel Ho
Original post by Nick Wright
Upcoming Agent UI Update - Multi-contextual Panels 10 16 hours ago by Ricky Phung
Loss of Historical Adherence Data When Moving Managment Units 2 17 hours ago by Andrew Lowe
๐ŸŽ…๐ŸŽ… ๐ŸŽ„๐ŸŽ„Santa needs your help this Christmas to make a wish come true๐ŸŽ„๐ŸŽ„๐ŸŽ๐ŸŽ
19 18 hours ago by Tracy Vickers
Audit Viewer
0 18 hours ago by Tim Strong Bear
Extract data from Content Search View
3 19 hours ago by Neha Neha
Caller ID
0 20 hours ago by Sai Kiran
Genesys Cloud Release Notes | December 06 2023 0 20 hours ago by Tracy Vickers
Sentiment Analysis Voice Multiple Languages
4 21 hours ago by Anil Kumar Nagaraj
Original post by William Goslin
dataaction failure 2 23 hours ago by Gurwan Duplenne
Original post by Grignon Arnaud
Partner for Voice biometrics 2 23 hours ago by Monika Gruber
Survey Dynamix (Mindful) chrome plug in
2 yesterday by Niall Gray-Mooney
Exteranal contacts
1 yesterday by Vaun McCarthy
Original post by Juan Ayala
API for Concurrent Usage Report and Cloud Voice Usage
1 yesterday by Robert Wakefield-Carl
Original post by Conrad Lemos
External contacts view
1 yesterday by Robert Wakefield-Carl
Original post by Sai Kiran
Footer not showing under Contact Center - Email - Canned Responses
1 yesterday by Robert Wakefield-Carl
Original post by Kevin Rowe
n Upload a Outbound Dialler Contact list with only Scheduled Calls
1 yesterday by Robert Wakefield-Carl
Original post by Rudy Christoph
Architect - Dependency Search
1 yesterday by Robert Wakefield-Carl
Original post by Neil Jones
Alerts when International calls are dialed 1 yesterday by Robert Wakefield-Carl
Original post by Joe Ulrich
Querying Genesys for emails with attachments
1 yesterday by Robert Wakefield-Carl
Original post by Stuart Rimell