Discussion

  Thread Subject Replies Last Post Status
Need guidance on Release Link Transfers and external trunks 0 a minute ago by Russell Clark
Upcoming Beta - Direct Routing
87 an hour ago by David Farrell
Original post by trey buck
Moving agents from one MU to another
0 an hour ago by Arturo Delgado
Is there an API that would provide in real-time a list of users in ACW?
0 2 hours ago by Denis Villeneuve
How to send an email from an outbound script ?
3 2 hours ago by George Ganahl
Original post by Catherine DUPIRE
Emails - answered / handled and AHT 2 2 hours ago by Dave Tiltman
QOTM - O Captain! My Captain! Who's Your Favorite Teacher?
14 3 hours ago by George Ganahl
Original post by Matt Lawson
CX Cloud's integration with Salesforce - Digital Lookup
0 3 hours ago by Mahmoud Hayani
ICBM Alerts - How to export to CSV or pull through ICWS 1 3 hours ago by Aaron Lael
Original post by William Wyszomirski
Conformance
0 3 hours ago by Sherwin Liddell
Assistance in implementing agent assists with KB database integration
0 3 hours ago by Saravana Kumar
Assistance in implementing client ServiceNow integration.
0 3 hours ago by Saravana Kumar
Restart an old email conversation 2 4 hours ago by Ekaterina Kononova
Original post by Will Bellerby
Real-time Adherence, Can you remove inactive Scheduled and Actual codes from filter?
0 4 hours ago by Alex MacMillan
New Customer Care Portal UI does not load some of the cases
0 4 hours ago by Jay Belleza
New Customer Care Portal UI "Owned Cases" not showing my cases
0 4 hours ago by Jay Belleza
Dialing Restriction 3 4 hours ago by Robert Wakefield-Carl
Original post by Ebrahim Shamouli
Using existing Genesys API to send batch of transcripts to a data repository via SMTP
3 4 hours ago by Robert Wakefield-Carl
Original post by Nick Kieffer
Capture Deflection Rate From Outage Recording 4 4 hours ago by Robert Wakefield-Carl
Original post by Stephanie Poole
Primary Contact Numbers 1 4 hours ago by Robert Wakefield-Carl
Original post by Richard Craig
Delete contact from contactlists 1 4 hours ago by Robert Wakefield-Carl
Original post by Adrian Rodriguez
Analyzing Abandoned Calls : Seeking Detailed Call Data
0 6 hours ago by Ruud Waermoes
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
0 6 hours ago by Saravana Kumar
new customercare UI ¿where did they leave the downloads?
3 7 hours ago by Marcin Bohlen
Original post by Rodrigo Hernandez
An error occurred attempting to save your changes
2 7 hours ago by Heather Henderson
Original post by Phil Ploeser
Doing a consult transfer from IVR flow
2 8 hours ago by Rohit Gupta
Ability not to receive external calls when in ACD conversation
0 8 hours ago by Catherine DUPIRE
Future release page
0 9 hours ago by Andy Jackson
SIP Trunk from a Lancom Router to Genesys Cloud (BYOC) 1 10 hours ago by Andreas Tikart
Original post by Robert Herms
WhatsApp Outbound Message
1 13 hours ago by Robert Wakefield-Carl
Original post by Rechelle McConnell
Coaching Appointments for Leaders
1 13 hours ago by Robert Wakefield-Carl
Original post by Cynthia Stickland
Extending interaction beyond 59 days
1 13 hours ago by Robert Wakefield-Carl
Original post by Shahzaib Momin
WebRTC call release also releases MS Teams calls
1 13 hours ago by Robert Wakefield-Carl
Original post by Enrique Waizel
Setting order of Quick Replies using Slot Lists
1 13 hours ago by Robert Wakefield-Carl
Original post by Vikki Papesh
TTS and Audio Blanks
1 14 hours ago by Robert Wakefield-Carl
Original post by Daniel Aguilar
Salesforce Screenpop search without removing International Code
1 14 hours ago by Robert Wakefield-Carl
Original post by SAMEER KEKADE
Trying to convert .sasf to .wav files
9 14 hours ago by Sachin Nangia
Original post by Brad Knierim
> 1 concurrent voice call to an agent logged in with a Remote Phone
1 16 hours ago by Robert Wakefield-Carl
Original post by Kim Kiekeben
Default or out of the box utterances and intents 1 16 hours ago by Robert Wakefield-Carl
Original post by Kellyn DuBois
hide work list button/access 1 16 hours ago by Robert Wakefield-Carl
Original post by Karel Van de Velde
Remote endpoint 4xx error on Action
1 16 hours ago by Robert Wakefield-Carl
Original post by Grignon Arnaud
Reschedule calls behavior when Campaign recycled during the Calls Placed
1 16 hours ago by Robert Wakefield-Carl
Original post by Shahar Leonard
Can conference calls be shown in interactions?
1 17 hours ago by Anton Vroon
Original post by Nuttapong Limadisai
Beta - Advanced Architect Execution Data & Replay Mode 61 18 hours ago by Joshua Civitareale
Original post by Amelie Wisniak
Hosting SCORM 1.2 e-learning and Module Improvements come to Genesys Cloud
0 19 hours ago by Paul Turner
Jump To Reusable Task not show in the list of tasks that can be selected.
1 20 hours ago by Anton Vroon
Original post by Brian Mecham
Management Unit Setting : Maximum Occupancy % for Deferred Work
0 22 hours ago by Tam Cao
Displaying Name instead of Guest for SMS & Web Messaging (Salesforce)
1 yesterday by Angelo Cicchitto
Original post by Brooke Lace
Callers hearing in-queue flow even though there are agents On Queue.
0 yesterday by Brandon Weaver
Input of birthdates in a script
3 yesterday by Tatjana Knezevic
Original post by Thomas Repking