Discussion

  Thread Subject Replies Last Post Status
Paylocity and Genesys Cloud-WFM
2 23 minutes ago by Pat Johnson
Original post by Brent Lee
Upcoming Agent UI Update - Multi-contextual Panels 49 an hour ago by Nicholas Robinson
Original post by Ricky Phung
Operational Console - Ask Your Questions on the Q&A Show 0 an hour ago by Matt Lawson
Callers hearing in-queue flow even though there are agents On Queue.
3 an hour ago by Robert Wakefield-Carl
Original post by Brandon Weaver
Upcoming Feature - Scheduled Export Expiration Notifications 1 2 hours ago by Justin Kennedy
Original post by Ryan Legner
Genesys Cloud Release Notes | June 10 2024
15 3 hours ago by Brian Dupuis
Original post by Tracy Vickers
Queue Segmentation for Canned Responses - Coming Soon!
6 3 hours ago by Marudhu Pandian
New Recognition feature issue 1 3 hours ago by Breno Canyggia Ferreira Marreco
Original post by Amber Krueger
Shift Trades - How far out can I trade?
4 3 hours ago by Gina Palmer
Jason: A new member with a new post!
0 4 hours ago by Jason Kleitz
Wrap Code "None"
13 4 hours ago by Ryan Legner
Original post by Joy Shewmake
Introduce Yourself! (Get Points for the Contest!)
90 4 hours ago by Jason Kleitz
Original post by Nicole Milliken
Extended Blind Transfer feature in Genesys Cloud
2 4 hours ago by Brandon Weaver
Policies - Wrap Up Code
0 4 hours ago by Caitlyn Petrousek
Some agents are reporting receiving two simultaneous message interactions, is this normal? 0 4 hours ago by Qan T
Upcoming Enhancement to Agent Status View - Secondary Statuses
2 6 hours ago by Greg Cole
QOTM - O Captain! My Captain! Who's Your Favorite Teacher?
15 6 hours ago by Cameron Tomlin
Original post by Matt Lawson
Email Delivery receipts in agent's reply
2 7 hours ago by Nuno Paulo
The agent processes the sent mail and selects done,but want to send from the original email basis
3 7 hours ago by Vincent Sabolboro
Original post by WenHao Zhang
Beyond WEM Gamification and Performance Management
0 7 hours ago by Melissa Talamonti-Clark
Hi my Name is Cam
0 7 hours ago by Cameron Tomlin
WEM - Performance and Engagement
0 7 hours ago by Melissa Talamonti-Clark
An error occurred attempting to save your changes
3 7 hours ago by Jay Langsford
Original post by Phil Ploeser
Conformance
2 7 hours ago by Jay Langsford
Original post by Sherwin Liddell
Resporg help 3 8 hours ago by Robert Wakefield-Carl
Original post by Amber Krueger
Add delay between campaign call attempts when a contact has multiple phone numbers
2 8 hours ago by Jeremy Prevost
Installing IP in Oracle Linux
1 8 hours ago by Breno Canyggia Ferreira Marreco
Original post by Mohammed Anees
UUI Data
3 8 hours ago by Robert Wakefield-Carl
Original post by Adrian Rodriguez
Analyzing Abandoned Calls : Seeking Detailed Call Data
1 8 hours ago by Robert Wakefield-Carl
Original post by Ruud Waermoes
Ability not to receive external calls when in ACD conversation
1 9 hours ago by Robert Wakefield-Carl
Original post by Catherine DUPIRE
Genesys Cloud Release Notes | June 17 2024
0 9 hours ago by Tracy Vickers
Intent Miner and Preview Campaigns
1 9 hours ago by Robert Wakefield-Carl
Original post by Mike McCleery
Real-time Adherence, Can you remove inactive Scheduled and Actual codes from filter?
1 9 hours ago by Christopher Johnson
Original post by Alex MacMillan
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
1 9 hours ago by Paul Simpson
Original post by Saravana Kumar
Need Assistance with In-Queue Call Flow Script for Estimated Wait Time and Callback Option
0 9 hours ago by Saravana Kumar
Genesys Cloud CX Release Notes - June 17 2024
0 9 hours ago by Antwuan Rencher
Is there an API that would provide in real-time a list of users in ACW?
2 9 hours ago by Ryan Legner
Original post by Denis Villeneuve
New Customer Care Portal UI "Owned Cases" not showing my cases
1 9 hours ago by Kazuo Araki
Original post by Jay Belleza
Cancelling a Previously Approved Shift Trade
2 10 hours ago by Gina Palmer
Delete contact from contactlists 2 11 hours ago by Adrian Rodriguez
Email Multiple Actions threading issue
2 12 hours ago by Jody Nabuurs
Original post by Kathryn Haines
Deactivation of AMD for User Groups calls using remote numbers
2 15 hours ago by Robert Herms
SIP Trunk from a Lancom Router to Genesys Cloud (BYOC) 2 15 hours ago by Robert Herms
Quality Policies for callbacks
1 17 hours ago by Robert Wakefield-Carl
Original post by Daniel Cross
What queues am I active on in My Queues Activity?
1 18 hours ago by Robert Wakefield-Carl
Original post by Kelly Fitzgerald
Callback Reporting 1 18 hours ago by Robert Wakefield-Carl
Original post by Jacqueline Turner
Displays the name of the department/city in addition to the country on an incoming call
1 18 hours ago by Robert Wakefield-Carl
Original post by Mamadou DIOP
Interdigit timeout setting for Polycom only through the phone base setting?
1 19 hours ago by Robert Wakefield-Carl
Original post by Jason Tran
Knowledge Opitimiser query
1 19 hours ago by Robert Wakefield-Carl
Original post by Steven Evans
Alerts
1 20 hours ago by Robert Wakefield-Carl
Original post by Cody Herr