|
|
Is it possible to enable call history when calling on behalf of the queue on PureCloud?
|
1
|
11 hours ago
by
Robert Wakefield-Carl
Original post by
Bernardo Salazar
|
|
|
|
Enable Multiple Actions for email changes the handled metric
|
1
|
11 hours ago
by
Robert Wakefield-Carl
Original post by
Carlos Alonso
|
|
|
|
Count of unread voice mails in a voice mail group
|
1
|
11 hours ago
by
Robert Wakefield-Carl
Original post by
Praveen Kumar
|
|
|
|
Messenger
|
1
|
11 hours ago
by
Robert Wakefield-Carl
Original post by
Shauna Gibson
|
|
|
|
Some weekend funnery
|
0
|
15 hours ago
by
Robert Wakefield-Carl
|
|
|
|
Outbound Predictive Dialing - Hold Music
|
3
|
16 hours ago
by
Robert Wakefield-Carl
Original post by
Cody Herr
|
|
|
|
How is your organization adopting AI?
|
27
|
16 hours ago
by
Parvez Alam
Original post by
Kathryn Verdoni
|
|
|
|
Specific calls
|
8
|
17 hours ago
by
Rechelle McConnell
|
|
|
|
BETA - Voice Survey
|
108
|
18 hours ago
by
Herrick Mai
|
|
|
|
Continual Training
|
2
|
19 hours ago
by
Melissa Talamonti-Clark
Original post by
Sarah Blizzard
|
|
|
|
UDP SRTP/TURN port range expansion
|
1
|
20 hours ago
by
Santhosh Koroth
Original post by
Alessio Galluppi
|
|
|
|
Earn MAJOR rewards, Genesys Customers!
|
0
|
20 hours ago
by
Nicole Milliken
|
|
|
|
Scheduled coaching sessions
|
5
|
21 hours ago
by
Paul Turner
Original post by
Gene Gutierrez
|
|
|
|
Customers: Earn MAJOR rewards in this program!
|
0
|
23 hours ago
by
Nicole Milliken
|
|
|
|
Estimated Wait Time/How many people are available
|
6
|
yesterday
by
Matthew Aubin
|
|
|
|
Activity Planner
|
1
|
yesterday
by
Tracy Vickers
Original post by
Chandni Kara
|
|
|
|
Productivity and Optimization
Workforce Engagement Management
Reports
|
0
|
yesterday
by
Carla Aragon
|
|
|
|
If the callback is not completed, the live status will remain connected
|
4
|
yesterday
by
Steven Alix
Original post by
Matsumoto Shun
|
|
|
|
Scheduling and forecasting for holidays - Open Discussion
|
10
|
yesterday
by
Damaris Scott
Original post by
Robert Wakefield-Carl
|
|
|
|
Coming Soon: Navigate to the interaction details view from the customer journey tab
|
7
|
yesterday
by
Joyanne Njuguna
|
|
|
|
Knowledge Optimizer
|
2
|
yesterday
by
Hafid Bourich
Original post by
Amanda Douglas
|
|
|
|
Digital Data Filter
|
4
|
yesterday
by
Richard Chandler
Original post by
Noufal Ebrahim
|
|
|
|
Upcoming Agent UI Changes - Email parking
|
30
|
yesterday
by
Atsushi Hirano
|
|
|
|
Screech/Garbled Sounds using Genesys Cloud
|
2
|
yesterday
by
Christoph Domaschke
Original post by
Aman Dhaliwal
|
|
|
|
Managing Annual Leave
|
0
|
yesterday
by
Wayde Masters
|
|
|
|
AMA - New Dashboard Questions
|
4
|
yesterday
by
Nikhil Ponnam
Original post by
Matt Lawson
|
|
|
|
Bot Appearance Options
|
3
|
yesterday
by
Nicole VanWie
|
|
|
|
Copilot
|
1
|
yesterday
by
Vaun McCarthy
Original post by
Martin Bunting
|
|
|
|
AMA Has Begun - Ice Breaker Question
|
5
|
yesterday
by
Nicole Milliken
Original post by
Matt Lawson
|
|
|
|
Join AMA?
|
1
|
yesterday
by
Matt Lawson
Original post by
John Codispoti
|
|
|
|
Agent Topics
|
3
|
yesterday
by
Samuel Jillard
Original post by
Glenda Kingston
|
|
|
|
Answered vs. Analyzed
|
5
|
yesterday
by
Mark Fagus
Original post by
Shelby Cronk
|
|
|
|
Export user ACD Skill into a CVS/reportable format
|
3
|
yesterday
by
Cameron Tomlin
Original post by
Emmitt McCurdy
|
|
|
|
Is there any way to feed in incoming e-fax on Genesys cloud to third party storage over SMTP or API
|
3
|
2 days ago
by
Shishir Srivastava
|
|
|
|
AMA: New Genesys Cloud Analytics Dashboard Interface
|
2
|
2 days ago
by
Matt Lawson
|
|
|
|
September Rockstar Shows and Tells!
|
2
|
2 days ago
by
Samuel Jillard
Original post by
Nicole Milliken
|
|
|
|
QOTM: What's your Epithet?
|
33
|
2 days ago
by
Alfred Thoen
Original post by
Nicole Milliken
|
|
|
|
Outbound Emails suddenly showing from "pure.cloud" domain
|
4
|
2 days ago
by
Kathryn Haines
|
|
|
|
Agent UI - New messaging component - Beta
|
38
|
2 days ago
by
Mate Janos Foldi
|
|
|
|
Agent shows as UNKNOWN for their first and last name in Speechminer
|
0
|
2 days ago
by
Muhammad Waqar
|
|
|
|
Outbound Wrapup code
|
5
|
2 days ago
by
Ashish Kumar Sinha
|
|
|
|
Mysterious web message interactions with no participant data
|
2
|
2 days ago
by
Corey Blosser
|
|
|
|
FAQ files based Knowledge Base
|
2
|
2 days ago
by
Happy Minocha
Original post by
Diego Prada
|
|
|
|
Knowledge Base
|
7
|
2 days ago
by
Happy Minocha
Original post by
Osama Issa
|
|
|
|
Custom SIP Headers
|
2
|
2 days ago
by
Robert Wakefield-Carl
Original post by
Gary Pinnock
|
|
|
|
Total voicemail display in interaction's view not equal to the voicemail duration received in inbox
|
5
|
2 days ago
by
Mamadou DIOP
|
|
|
|
Nuance On AppFoundry
|
1
|
2 days ago
by
Patrick Wiley
Original post by
Anton Vroon
|
|
|
|
Genesys Cloud Warm Transfer & External contacts
|
1
|
2 days ago
by
Anton Vroon
Original post by
Suraj Kumar
|
|
|
|
VPN split tunneling - Genesys Cloud best practice?
|
9
|
2 days ago
by
Jeff Hoogkamer
|
|
|
|
Voice Biometric Apps
|
1
|
2 days ago
by
Cameron Tomlin
Original post by
Stacey Sanchez
|
|