Discussion

  Thread Subject Replies Last Post Status
Triggers not working - v2.detail.events.conversation.{id}.wrapup
 
Genesys Cloud Topics Architecture and Design
5 4 hours ago by Muhammad Zubair Awan
Original post by Mark Kastner
Development and Feedback Module Launch Errors: Loading Error Could not start application
 
Workforce Engagement Management Learning/Coaching
0 6 hours ago by James Starling
How can we call the work flows from WFM UI in Genesys cloud?
 
Workforce Engagement Management Workforce Management
23 7 hours ago by Lonny Schwartz
Original post by Jarvish Kisanth Singh
Copy picture from article to messenger 7 8 hours ago by Catherine DUPIRE
Genesys Recordings - Archive and Unarchive Concerns 11 8 hours ago by Robert Wakefield-Carl
Original post by Santiago Serna
Create additional contact list from an existing list
 
Genesys Cloud Topics Outbound
1 8 hours ago by Samuel Jillard
Original post by Gregory Sayers
ChatGPT chatbot Integration Demo
 
Genesys Cloud Topics API/Integrations
18 9 hours ago by Shakti Joshi
Original post by Kamil Sienicki
Transfer from call flow to whatsapp number 1 9 hours ago by Cameron Tomlin
Original post by Ahmed Abdelghany
Initiating call from Agent Desktop gets disconnected immediately 1 10 hours ago by Robert Wakefield-Carl
Original post by Kavita Kirdkude
Close user workspace tabs upon logout? 2 10 hours ago by Robert Wakefield-Carl
Original post by dawn weston
Forecast
 
Workforce Engagement Management Forecasting
2 10 hours ago by ANA BELEN ALONSO VIDALES
Set participant data and Get participant data
 
Genesys Cloud Topics Architecture and Design
2 10 hours ago by Robert Wakefield-Carl
Original post by Amit Dwivedi
Outbound Calling
 
Genesys Cloud Topics Outbound
24 10 hours ago by Ziyaad Suliman
Original post by Neo Molao
New Year, New Questions of the Month!
 
Genesys Casual Events
30 10 hours ago by Tracy Vickers
Original post by Nicole Milliken
Vote in the Favorite Feature '24 Poll, Win a Prize!
 
Genesys Cloud Topics Community Videos ...
1 11 hours ago by Matt Lawson
Original post by Jason Kleitz
Contest - When will we hit 6k members?
 
Genesys Cloud Topics Unsure/Other
25 11 hours ago by Matt Lawson
Lambda Data Action Integration Questions
 
Genesys Cloud Topics API/Integrations
1 11 hours ago by Cameron Tomlin
Original post by Jason Botea
Multi Contextual Panel- Secure Pause
1 11 hours ago by Nicholas Robinson
Original post by Sarah Blizzard
Email delivery receipts
 
Genesys Cloud Topics Digital Channels
4 12 hours ago by Cameron Tomlin
Original post by Nathan Kaden
Problem with Grouped Email Interactions
 
Genesys Cloud Topics Routing (ACD/IVR)
1 12 hours ago by Samuel Jillard
Original post by ledvina bilani
Upcoming Beta - Genesys Cloud Social
 
Genesys Cloud CX - Beta HQ Beta Announcement
23 13 hours ago by Gayathri K G
Data Table use for a group 0 15 hours ago by Alexandra Loers
Managing Casual Staffing availability
 
Workforce Engagement Management Scheduling
2 yesterday by Amanda Templeman
Creates flowcharts of Genesys cloud or PureConnect interaction flow 251 yesterday by Takamune ISHIGE
Multilingual Quick Replies
 
PureConnect Topics Architecture and Design
0 yesterday by Brett Whittingham
Screen Recordings
 
PureConnect Topics Unsure/Other
1 yesterday by Greg Hanson
Enable Scripter for Call back selected calls
 
Genesys Cloud Topics Unsure/Other
1 yesterday by Sebastian Myers
Original post by Wendi Witzel
export canned responses for chat
1 yesterday by Kitumba HAMidu
Original post by Anthony Claffey
Post Call Voice Surver - Caller Input Confirmation
 
Genesys Cloud Topics Unsure/Other
3 yesterday by Anton Vroon
Original post by Sean McGrath
"List View" icon in left toolbar for 'Workitems List'
 
Genesys Cloud Topics Platform Administration
3 yesterday by Katia Miezza
Original post by Nathan Smith
New Genesys Community Setup Confusing
 
Genesys Casual Coffee Talk General
24 yesterday by Kathryn Verdoni
Original post by Ziyaad Suliman
Genesys message to the agent scheduled to be in the queue two minutes earlier than their original time (schedule time)?
 
Workforce Engagement Management Time Off/HRIS
2 yesterday by Brad Goff
Original post by Najah Murad
Post Email Reply Issue 3 yesterday by Steven Alix
Original post by Christy McDaniel
Formatting
 
Genesys Cloud Topics Conversational AI ...
1 yesterday by Cameron Tomlin
Original post by Amanda Douglas
TTS Actively Failing 01/15/2025 @ 9:15 AM EST
 
Genesys Cloud Topics Telephony Unsure/Other
5 yesterday by Cameron Tomlin
Original post by Brad Carroll
Sending a report with Audit Details 1 yesterday by Cameron Tomlin
Original post by Karthik Ageer
Flow Outcomes - Purpose of adding Actions to set flow outcome to failure? 3 yesterday by Matt Riedl
Localization of Chats
 
Genesys Cloud Topics Architecture and Design
1 yesterday by Cameron Tomlin
Original post by Matthew Aubin
Sending Genesys Voice Survey Flow ONLY for specific wrap-up codes as selected by agent 1 yesterday by Cameron Tomlin
Original post by Garima Balodi
Notification
 
Workforce Engagement Management Notifications/Alerts
2 yesterday by Jay Langsford
Original post by Tracey White
Rule Management (Blocked System Wrap Up Codes)
 
Genesys Cloud Topics Outbound
1 yesterday by Cameron Tomlin
Original post by Zach Zemolong
page load error for Email and Message Interactions
 
Genesys Cloud CX Technical Account Managers UI Genesys Cloud Topics Digital Channels Omni-Channel ...
3 yesterday by Cameron Tomlin
Original post by Hanumantha Rao
Agents receive inbound calls while in an ACD - Ringing loudly in ear while on with a customer 5 yesterday by Jason Kleitz
Original post by Blair Hansford
Assign External Contact to a customer 3 yesterday by Jason Kleitz
Original post by Karthik Ageer
Data Action Dashboard
1 yesterday by Samuel Jillard
Original post by Pankaj Jha
15 minutes report interval 3 yesterday by Cameron Tomlin
Original post by Tobias Zackrisson
Flow Outcomes and Milestones
 
Genesys Cloud Topics Reporting/Analytics
1 yesterday by Cameron Tomlin
Original post by Tony Manna
email routing
 
Genesys Cloud Topics Routing (ACD/IVR)
3 yesterday by Jacquie Feeney
Execution data flow level changed today after Application republishing 7 yesterday by Vitalii Hetman
What is the best way to initiate an outgoing email from an inbound flow when the event handling is triggered
 
Genesys Cloud Topics API/Integrations Telephony
7 yesterday by Rudy Reinold