Discussion

  Thread Subject Replies Last Post Status
Interaction Timeline - Messaging interactions not showing Queues in timeline
 
Genesys Cloud CX Topics Digital Channels Reporting/Analytics
3 an hour ago by Vaun McCarthy
Original post by Angus Huckle
Auto Answer (calls) at Queue Level
 
Genesys Cloud CX Topics System Administration
1 3 hours ago by Anton Vroon
Original post by Mike Sullivan
Setting priority on a callback after it enters ACD?
 
Genesys Cloud CX Topics Routing (ACD/IVR)
1 3 hours ago by Anton Vroon
Original post by Paul McGurn
New Salesforce WEM Activity Screen
 
Genesys Cloud CX Topics Integrations
19 3 hours ago by Vaun McCarthy
Original post by Steven Alix
Notification Settings 2 4 hours ago by Addison Hild
Reporting: Interaction Metrics - Overtalk, Silence
 
Genesys Cloud CX Topics Reporting/Analytics
6 4 hours ago by Robert Wakefield-Carl
Original post by James Bray
Web Messaging for Internal Use
 
Genesys Cloud CX Topics Digital Channels
1 5 hours ago by Paul Simpson
Original post by Tonya Keith
Calibration Limit
 
Genesys Cloud CX Topics Quality Management
13 5 hours ago by Paul Simpson
Original post by Anton Vroon
Double ringing in Salesforce embedded client and Genesys Cloud 6 9 hours ago by Jennifer DiCesare
Upcoming Agent UI Changes - Target Selection UI 46 9 hours ago by Ricky Phung
Vioce transcription in French
 
Archive PureCloud Language User Created   french Genesys Cloud CX - Beta HQ Unsure/Other
4 10 hours ago by Catherine DUPIRE
How to manage Alert Rule work team and group membership level 0 10 hours ago by Shenbagamoorthy B
Upcoming changes to Email Agent experience
 
Genesys Cloud CX Topics Digital Channels
0 10 hours ago by Jody Nabuurs
Who are you all rooting for?
 
Genesys Casual General
4 11 hours ago by Antwuan Rencher
Original post by Nicole Milliken
Why does my Estimated Wait Time keep repeating the same amount? 7 11 hours ago by Melissa Bailey
Original post by Jonathan Jones
How to assign the whatsapp icon to an interaction that comes from open message
 
Genesys Cloud CX Topics Integrations
0 11 hours ago by Mario Sanchez
Content Search
 
Genesys Cloud CX Topics Reporting/Analytics
2 11 hours ago by Anik Dey
Original post by Tommy Oudavanh
30 day limit on interctions
 
Genesys Cloud CX Topics Reporting/Analytics
2 11 hours ago by Anik Dey
Original post by Caiden Riggers
How to pop external contact with Open Messaging 1 11 hours ago by Mario Sanchez
Original post by Robert Wakefield-Carl
Call transfer 2 12 hours ago by Sai Kiran
Alerts - Currently in Alert Status
 
Genesys Cloud CX Topics Unsure/Other
3 13 hours ago by Nikhil Ponnam
Original post by Adriel Avila
Beta Announcement: Email Notifications Via Architect
 
Genesys Multicloud CX Quality Management User Created   WEM Genesys Cloud CX - Beta HQ Beta Announcement Now Recruiting
5 14 hours ago by Bruce Dunn
Original post by Michele Fisher
Tags (Contact Center)
 
Genesys Cloud CX Topics Reporting/Analytics
0 22 hours ago by elizalde Ysonza
On-line updating Calling lista 8 yesterday by Josh Hendrix
Original post by Yvgeni Liberman
Contact List Bulk Insert
 
Genesys Cloud CX Topics Outbound
0 yesterday by Josh Hendrix
Can we have a exception list not to offer preferred agent based on phone number
 
Genesys Cloud CX Topics Routing (ACD/IVR)
7 yesterday by Steven Alix
Original post by shahid asager
Preview Dialer - ability to block manual calls
 
Genesys Cloud CX Topics Outbound
0 yesterday by Marc Moynan
Time to "Fall" for Sports!
0 yesterday by Nicole Milliken
How to Get Actual Concurrency for Chat/SMS queus 0 yesterday by Jefferson Dela Cruz
Block an outbound contact following an inbound call 2 yesterday by Paul Simpson
Original post by Ragheb Gmira
dynamic caller line identification
 
Genesys Cloud CX Topics Implementation
2 yesterday by Paul Simpson
Original post by garima balodi
Accessing Participant Data from Architect
 
Genesys Cloud CX Topics Routing (ACD/IVR)
2 yesterday by Paul Simpson
Web Messenger Clear Conversations
 
Genesys Cloud CX - Beta HQ Beta Update
0 yesterday by Amit Akela
Weighted Historical Index
 
Workforce Engagement Management Forecasting
3 yesterday by Jay Langsford
Original post by Melissa Callender
Call flow
 
PureConnect Topics Architecture and Design
1 yesterday by Aaron Lael
Original post by Jijesh KT
How is everyone re-creating Performance Views to provide same output Reports 2 yesterday by Jennifer DiCesare
Email Attachments - Were are they stored and how do you ensure they are deleted 0 yesterday by Kieran Mcloughlin
Downgrade Licenses
 
Genesys Cloud CX Topics System Administration
3 yesterday by KARIM OUDINOT
Original post by Angelia Harper
Change of subscription from "GCX2 + WEM Add-on" to "GCX1 + Digital Add-on"
 
Genesys Cloud CX Topics Unsure/Other
0 yesterday by KARIM OUDINOT
SMTP Oauth2.0 set up
 
Genesys Cloud CX Topics Integrations
25 yesterday by Harpal Dhillon
Ideas Lab Status
 
Genesys Cloud CX Topics Unsure/Other
2 2 days ago by Anton Vroon
Prioritized Caller Selection option on trunk - behaviour
 
Genesys Cloud CX Topics Routing (ACD/IVR) Telephony
2 2 days ago by Vaun McCarthy
Resource center queries are redirected to Genesys GKN?
 
Genesys Cloud CX Topics Unsure/Other
1 2 days ago by Robert Wakefield-Carl
Original post by Tommy Braes
Viewing EWT in Supervisor real time reporting
 
Genesys Cloud CX Topics Reporting/Analytics
1 2 days ago by Robert Wakefield-Carl
Original post by Tom Lukasiewicz
Some impressive products on top of Genesys Cloud
 
Genesys Cloud CX Topics Integrations
1 2 days ago by Robert Wakefield-Carl
Original post by Victor Shvetsky
Inbound Fax Images
 
Genesys Cloud CX Topics Telephony
1 2 days ago by Robert Wakefield-Carl
Original post by Matthew Raleigh
Using Azure AD for Directory lookups
 
Genesys Cloud CX Topics Integrations
1 2 days ago by Robert Wakefield-Carl
Original post by Mark Knepper
use current date time in data action
 
Genesys Cloud CX Topics Integrations
1 2 days ago by Robert Wakefield-Carl
Original post by William Tracy
Allow Agents to change an ACD Routing Skill
 
Genesys Cloud CX Topics Integrations
1 3 days ago by Lawrence Drayton
Original post by David Martinez
Web Messenger Disconnect Behavior
 
Genesys Cloud CX Topics Architecture and Design
1 3 days ago by Lawrence Drayton
Original post by Nichole Conway