Discussion

  Thread Subject Replies Last Post Status
Find Schedule Group stops working after exactly 25 checks. 1 2 hours ago by Vaun McCarthy
Original post by William Goslin
Send me your gift ideas for our Community Angels
2 5 hours ago by Nicole Milliken
Original post by Antwuan Rencher
Priority Based Routing Problem 1 10 hours ago by William Goslin
Original post by Shenbagamoorthy B
Upcoming Agent UI Update - Multi-contextual Panels 8 23 hours ago by Ricky Phung
What FedRAMP features available today and are coming soon? 0 yesterday by Shane Jenkins
Automatically Opening Zendesk Private App upon Genesys Cloud Interaction
0 yesterday by Ismail Zniber
Do you have GIFT IDEAS to help this special family for the holidays?
2 yesterday by Nicole Milliken
WhatsApp API Change
0 yesterday by Antwuan Rencher
Is there a replacement for Code editor
2 yesterday by Jim Crespino
Original post by David Regis
Call external Web API on call events 1 yesterday by Jim Crespino
Original post by Bero Acker
Create an alert rule 0 yesterday by Danny Ballerini
View Evaluation Versions
1 yesterday by Mark Fagus
Original post by Jeremy Walts
Upcoming Messenger Improvement: Launcher Persistence after Proactive Trigger
2 yesterday by Angelo Cicchitto
Kids Ask, Community Delivers - Help Us Spread Some Cheer! 4 yesterday by Antwuan Rencher
Original post by Matt Lawson
Agent Assist on Callbacks
2 yesterday by Brady Speed
Historical Adherence Report from API difference
4 yesterday by Dewald Smit
Partial time off bypassing time off limits with 0 hours paid showing 9 yesterday by Damaris Scott
Original post by Shannon Hellner
๐ŸŽ Calling All Elves: Join the Genesys Holiday Magic for a Special Someone ๐ŸŒŸ
1 yesterday by Matt Lawson
Original post by Lin Gary
what is the interaction history archival period for webchat
1 yesterday by Richard Chandler
Original post by Harikrishna Venna
Location is not getting verified 3 yesterday by Rasko Radojevic
Original post by pradeep Kumar
The address on this Location has not been verified. - How can I verify a location's address?
9 yesterday by Rasko Radojevic
Original post by Monica Michaud
select a calling destination by date/time frame from a data table 1 yesterday by Vincent Sabolboro
Original post by Robert Herms
Gamification Points
0 yesterday by Cherri Lindquist
Accessibility WCAG AA - Improved Color Contrast for Messenger
4 yesterday by Angelo Cicchitto
Genesys Cloud Changing Original Evaluator on rescoring
0 yesterday by Sumant Barik
Genesys Audio Connector
0 yesterday by Alejandra Santiago
๐ŸŽ…๐ŸŽ… ๐ŸŽ„๐ŸŽ„Santa needs your help this Christmas to make a wish come true๐ŸŽ„๐ŸŽ„๐ŸŽ๐ŸŽ
0 yesterday by Tracy Vickers
Activity - Out of Adherence warning
1 yesterday by Vaun McCarthy
Original post by Robert Niblock
WFM Adherence View
3 yesterday by richard craig
Double ringing in Salesforce embedded client and Genesys Cloud 8 yesterday by Prateek Sethi
Original post by Jennifer DiCesare
I want to update some items in the contact list form.
0 yesterday by Akihiko Suzuki
Shinkage disappears when looking at Forecast w/Shrinkage 6 yesterday by Gina Palmer
Certain Work Teams missing Adherence Data in Schedule Set 2 yesterday by Gina Palmer
Silently monitoring agents
0 yesterday by Burak Sofu
What interactions involved calling a Specific Number?
1 yesterday by Gina Palmer
Beep-Boop! Can you guess what the newest Q&A Show episode is about?
0 yesterday by Nicole Milliken
Bot not recognizing letters correctly
0 yesterday by Craig Gillett
If you love bots, you'll love the newest Q&A episode!
0 2 days ago by Nicole Milliken
Bot Demos Galore on the newest Q&A episode that just dropped!
0 2 days ago by Nicole Milliken
Contest - Tell Us Your Genesys Project Story & Win a Super Prize
16 2 days ago by Nicole Milliken
Original post by Matt Lawson
Any Questions About Building Your Bot?
35 2 days ago by Nicole Milliken
Spanish Bots
1 2 days ago by Nicole Milliken
Original post by Tony Manna
Skill Limits
4 2 days ago by Rodolfo Sasabo
Original post by Kim Holbrook
Pulse - View call and agent is currently on?
0 2 days ago by Christopher Hopper
Deactivated and activating members in a queue
4 2 days ago by Caleb Smith
Original post by Marilyn Cambria
how to check agent available and transfer if agent not available 1 2 days ago by Caleb Smith
Original post by Nuttapong Limadisai
hide the transfer button
1 2 days ago by Caleb Smith
Original post by Rihab BEN MALEK
SMS Messaging Down
3 2 days ago by Jason Rottero
So here's one example of an idea raised that PMs give no feedback or responses on - months later still waiting 10 2 days ago by Kevin Brown
Original post by Vaun McCarthy
Staffing Groups for Time off Limits
5 2 days ago by Araceliz Scott
Original post by Paul Simpson