Discussion

  Thread Subject Replies Last Post Status
๐ŸŽ Calling All Elves: Join the Genesys Holiday Magic for a Special Someone ๐ŸŒŸ
4 4 hours ago by Nicole Milliken
Original post by Lin Gary
Do you have GIFT IDEAS to help this special family for the holidays?
6 5 hours ago by Nicole Milliken
Web Messaging transcript shows agent Profile name
1 5 hours ago by Robert Niblock
Original post by Kellyn DuBois
How to find keyword from email subject 0 5 hours ago by Noman Hassan
Genesys Cloud Alerts sending alert e-mails at 3am despite no calls coming into queues. 3 7 hours ago by Emily Kammerer
Original post by Glen Tylee
๐ŸŽ…๐ŸŽ… ๐ŸŽ„๐ŸŽ„Santa needs your help this Christmas to make a wish come true๐ŸŽ„๐ŸŽ„๐ŸŽ๐ŸŽ
2 8 hours ago by Antwuan Rencher
Original post by Tracy Vickers
Send me your gift ideas for our Community Angels
4 9 hours ago by Antwuan Rencher
Phone issues following upgrade
0 9 hours ago by Paul Simpson
No new records being written to Database?
9 9 hours ago by Paul Simpson
LAST CHANCE to give your feedback! 0 10 hours ago by Becky Powell
Append to an AgentPair variable rather than updating it 1 11 hours ago by Melissa Bailey
Original post by James Dunn
Genesys Beyond
6 12 hours ago by Brian Mecham
Original post by Matthew Tipler
Defining max "LOGIN" time and max time in state 2 12 hours ago by Vincent Sabolboro
Original post by Yvgeni Liberman
View Evaluation Versions
2 13 hours ago by Jeremy Walts
Gamification Points
1 13 hours ago by Eduard Roehrich
Original post by Cherri Lindquist
WDE: showing NotepadView instantly with interaction
1 14 hours ago by Marcin Jarosz
WhatsApp API Change
2 14 hours ago by Antwuan Rencher
Historical Adherence Report from API difference
5 15 hours ago by Daniel Hoffman
Original post by Dewald Smit
Genesys Cloud Changing Original Evaluator on rescoring
1 16 hours ago by Sumant Barik
Upcoming Quality Management UI label changes (Oct 18)
15 16 hours ago by Cressida Gioiella
Original post by Herrick Mai
Duplicate Variable In Architect
4 17 hours ago by Jan Heinonen
Original post by SURESHKUMAR MAHALINGAM
Exporting roles
0 19 hours ago by Shauna Gibson
Viewing canned responses permissions
0 19 hours ago by Karl Beal
The address on this Location has not been verified. - How can I verify a location's address?
10 21 hours ago by Christoph Domaschke
Original post by Monica Michaud
AppFoundry-related question
0 21 hours ago by Victor Shvetsky
Location is not getting verified 4 22 hours ago by Christoph Domaschke
Original post by pradeep Kumar
what is the interaction history archival period for webchat
2 yesterday by Harikrishna Venna
I want to update some items in the contact list form.
1 yesterday by Akihiko Suzuki
Find Schedule Group stops working after exactly 25 checks. 3 yesterday by William Goslin
Priority Based Routing Problem 1 2 days ago by William Goslin
Original post by Shenbagamoorthy B
Upcoming Agent UI Update - Multi-contextual Panels 8 3 days ago by Ricky Phung
What FedRAMP features available today and are coming soon? 0 3 days ago by Shane Jenkins
Automatically Opening Zendesk Private App upon Genesys Cloud Interaction
0 3 days ago by Ismail Zniber
Is there a replacement for Code editor
2 3 days ago by Jim Crespino
Original post by David Regis
Call external Web API on call events 1 3 days ago by Jim Crespino
Original post by Bero Acker
Create an alert rule 0 3 days ago by Danny Ballerini
Upcoming Messenger Improvement: Launcher Persistence after Proactive Trigger
2 3 days ago by Angelo Cicchitto
Kids Ask, Community Delivers - Help Us Spread Some Cheer! 4 3 days ago by Antwuan Rencher
Original post by Matt Lawson
Agent Assist on Callbacks
2 3 days ago by Brady Speed
Partial time off bypassing time off limits with 0 hours paid showing 9 3 days ago by Damaris Scott
Original post by Shannon Hellner
select a calling destination by date/time frame from a data table 1 3 days ago by Vincent Sabolboro
Original post by Robert Herms
Accessibility WCAG AA - Improved Color Contrast for Messenger
4 3 days ago by Angelo Cicchitto
Genesys Audio Connector
0 3 days ago by Alejandra Santiago
Activity - Out of Adherence warning
1 3 days ago by Vaun McCarthy
Original post by Robert Niblock
WFM Adherence View
3 3 days ago by richard craig
Double ringing in Salesforce embedded client and Genesys Cloud 8 3 days ago by Prateek Sethi
Original post by Jennifer DiCesare
Shinkage disappears when looking at Forecast w/Shrinkage 6 4 days ago by Gina Palmer
Certain Work Teams missing Adherence Data in Schedule Set 2 4 days ago by Gina Palmer
Silently monitoring agents
0 4 days ago by Burak Sofu
What interactions involved calling a Specific Number?
1 4 days ago by Gina Palmer