Discussion

  Thread Subject Replies Last Post Status
🎁 Calling All Elves: Join the Genesys Holiday Magic for a Special Someone 🌟
 
Genesys Cloud CX - Beta HQ Unsure/Other
4 4 hours ago by Nicole Milliken
Original post by Lin Gary
Do you have GIFT IDEAS to help this special family for the holidays?
 
Genesys Cloud CX Topics Unsure/Other
6 5 hours ago by Nicole Milliken
Web Messaging transcript shows agent Profile name
 
Genesys Cloud CX Topics Digital Channels
1 5 hours ago by Robert Niblock
Original post by Kellyn DuBois
How to find keyword from email subject 0 5 hours ago by Noman Hassan
Genesys Cloud Alerts sending alert e-mails at 3am despite no calls coming into queues. 3 7 hours ago by Emily Kammerer
Original post by Glen Tylee
🎅🎅 🎄🎄Santa needs your help this Christmas to make a wish come true🎄🎄🎁🎁
 
Workforce Engagement Management Other/Not Sure
2 8 hours ago by Antwuan Rencher
Original post by Tracy Vickers
Send me your gift ideas for our Community Angels
4 9 hours ago by Antwuan Rencher
Phone issues following upgrade
 
PureConnect Topics Telephony
0 9 hours ago by Paul Simpson
No new records being written to Database?
 
PureConnect Topics Reporting/Analytics
9 9 hours ago by Paul Simpson
LAST CHANCE to give your feedback! 0 10 hours ago by Becky Powell
Append to an AgentPair variable rather than updating it 1 11 hours ago by Melissa Bailey
Original post by James Dunn
Genesys Beyond
 
Certification Community Training
6 12 hours ago by Brian Mecham
Original post by Matthew Tipler
Defining max "LOGIN" time and max time in state 2 12 hours ago by Vincent Sabolboro
Original post by Yvgeni Liberman
View Evaluation Versions
 
Workforce Engagement Management Quality Management
2 13 hours ago by Jeremy Walts
Gamification Points
 
Genesys Cloud CX Topics Unsure/Other
1 13 hours ago by Eduard Roehrich
Original post by Cherri Lindquist
WDE: showing NotepadView instantly with interaction
 
Genesys Multicloud CX On-Premises Topics Implementation
1 14 hours ago by Marcin Jarosz
WhatsApp API Change
 
Genesys Cloud CX Topics Integrations Roadmap/New Features
2 14 hours ago by Antwuan Rencher
Historical Adherence Report from API difference
 
Workforce Engagement Management Genesys Cloud CX Workforce Engagement ...
5 15 hours ago by Daniel Hoffman
Original post by Dewald Smit
Genesys Cloud Changing Original Evaluator on rescoring
 
Genesys Cloud CX Topics Quality Management
1 16 hours ago by Sumant Barik
Upcoming Quality Management UI label changes (Oct 18)
 
Workforce Engagement Management Workforce Engagement ... Quality Management
15 16 hours ago by Cressida Gioiella
Original post by Herrick Mai
Duplicate Variable In Architect
 
Genesys Cloud CX Technical Account Managers Architect/Routing Genesys Cloud CX Topics Architecture and Design
4 17 hours ago by Jan Heinonen
Original post by SURESHKUMAR MAHALINGAM
Exporting roles
 
Genesys Cloud CX Topics Unsure/Other
0 19 hours ago by Shauna Gibson
Viewing canned responses permissions
 
Genesys Cloud CX Topics Platform Administration
0 19 hours ago by Karl Beal
The address on this Location has not been verified. - How can I verify a location's address?
 
Genesys Cloud CX Topics System Administration Telephony
10 21 hours ago by Christoph Domaschke
Original post by Monica Michaud
AppFoundry-related question
 
Genesys Cloud CX Topics Integrations
0 21 hours ago by Victor Shvetsky
Location is not getting verified 4 22 hours ago by Christoph Domaschke
Original post by pradeep Kumar
what is the interaction history archival period for webchat
 
Genesys Cloud CX Topics Conversational AI ...
2 yesterday by Harikrishna Venna
I want to update some items in the contact list form.
 
Genesys Cloud CX Topics Outbound
1 yesterday by Akihiko Suzuki
Find Schedule Group stops working after exactly 25 checks. 3 yesterday by William Goslin
Priority Based Routing Problem 1 2 days ago by William Goslin
Original post by Shenbagamoorthy B
Upcoming Agent UI Update - Multi-contextual Panels 8 3 days ago by Ricky Phung
What FedRAMP features available today and are coming soon? 0 3 days ago by Shane Jenkins
Automatically Opening Zendesk Private App upon Genesys Cloud Interaction
 
Genesys Cloud CX Topics Integrations
0 3 days ago by Ismail Zniber
Is there a replacement for Code editor
 
Genesys Cloud CX Topics Integrations
2 3 days ago by Jim Crespino
Original post by David Regis
Call external Web API on call events 1 3 days ago by Jim Crespino
Original post by Bero Acker
Create an alert rule 0 3 days ago by Danny Ballerini
Upcoming Messenger Improvement: Launcher Persistence after Proactive Trigger
 
Genesys Cloud CX Topics Digital Channels
2 3 days ago by Angelo Cicchitto
Kids Ask, Community Delivers - Help Us Spread Some Cheer! 4 3 days ago by Antwuan Rencher
Original post by Matt Lawson
Agent Assist on Callbacks
 
Genesys Cloud CX Topics Conversational AI ...
2 3 days ago by Brady Speed
Partial time off bypassing time off limits with 0 hours paid showing 9 3 days ago by Damaris Scott
Original post by Shannon Hellner
select a calling destination by date/time frame from a data table 1 3 days ago by Vincent Sabolboro
Original post by Robert Herms
Accessibility WCAG AA - Improved Color Contrast for Messenger
 
Genesys Cloud CX Topics Digital Channels
4 3 days ago by Angelo Cicchitto
Genesys Audio Connector
 
Genesys Cloud CX Architect Integrations User Created   AudioConnector   BYOTConnectors Genesys Cloud CX - Beta HQ Beta Announcement
0 3 days ago by Alejandra Santiago
Activity - Out of Adherence warning
 
Workforce Engagement Management Genesys Cloud CX Scheduling Other/Not Sure
1 3 days ago by Vaun McCarthy
Original post by Robert Niblock
WFM Adherence View
 
Genesys Cloud CX Topics Architecture and Design
3 3 days ago by richard craig
Double ringing in Salesforce embedded client and Genesys Cloud 8 3 days ago by Prateek Sethi
Original post by Jennifer DiCesare
Shinkage disappears when looking at Forecast w/Shrinkage 6 4 days ago by Gina Palmer
Certain Work Teams missing Adherence Data in Schedule Set 2 4 days ago by Gina Palmer
Silently monitoring agents
 
Genesys Cloud CX Topics Omni-Channel ...
0 4 days ago by Burak Sofu
What interactions involved calling a Specific Number?
 
Genesys Cloud CX Topics Reporting/Analytics
1 4 days ago by Gina Palmer