Discussion

  Thread Subject Replies Last Post Status
Beta - Advanced Architect Execution Data & Replay Mode 36 yesterday by Matthew Raleigh
Original post by Amelie Wisniak
How to put data from variable to redirecting email subject? IRD
1 yesterday by Erik Norheim
Original post by Jakub Kabon
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
17 2 days ago by Allen Coley
Original post by Matt Lawson
Email Workbins - Is there a work around?
4 2 days ago by Rich Miller
Original post by Joel Graham
🎉📣📣 WEMAI month | Mastering Workforce Forecasting with Genesys Cloud WEM
0 2 days ago by Natalia Abad
Removing PII data from conversations 11 2 days ago by Donald Huovinen
Original post by Joel Hellman
Unable to send Outbound WhatsApp/Message Template
0 2 days ago by Rechelle McConnell
For ACD voicemails, where does the interaction go to if no agent picks up the call back? 0 2 days ago by Qan T
Send Knowledge Feedback action
1 2 days ago by Bertrand Deglaire
Original post by Phaneendra Avatapalli
🎉📣🤖 It's WEMAI Trivia Time!! Enter and WIN🤖📣🎉
8 2 days ago by Tracy Vickers
Is there a way to see which role has a specific permission?
2 2 days ago by Qan T
Web Messaging - Supported Content Profile Temporarily Disabled
2 2 days ago by Angelo Cicchitto
Web Messaging - upcoming Supported Content Profile release
7 2 days ago by Angelo Cicchitto
Topics and utterances
5 2 days ago by George Ganahl
Original post by Melinda van den Heever
SMS - Long Codes
1 2 days ago by Nicole Milliken
Original post by Shaik Salam
Callback After Call Work Changes
3 2 days ago by Peter Faust
Original post by Patti Oaks
GCX-GCP Exam 11 2 days ago by Ashwath Pranav Karthikeyan
Original post by Tracee Baddley
No more toast of incoming calls on Genesys Cloud - Since Edge 124.0.2478.51
2 2 days ago by Matt Lawson
Original post by Jeremie SIMON
Beta - Collapsible cards in Architect actions 11 2 days ago by Colin Finnegan
Original post by Amelie Wisniak
Agent UI - New messaging component - Beta
5 2 days ago by Mate Janos Foldi
Assistance for Approval Workflow Setup for Scheduled Coaching Sessions
0 2 days ago by Saravana Kumar
Survey via Qualtrics
10 3 days ago by Sujatha Ganapathy
Original post by Louis Dambrosio
Callback Handle Times 21 3 days ago by Mayur Prajapati
Original post by Sabyasachi Pradhan
Removing Topics from IVR
0 3 days ago by Anthony Flores
User Presence changes automatically 12 3 days ago by Vincent Sabolboro
Original post by Baptiste Baptiste Derré
WEM Trivia Tower now LIVE!
0 3 days ago by Nicole Milliken
Keyword Content Search Longer than 60 days 0 3 days ago by Nick Kieffer
Using expressions and variables
5 3 days ago by Qan T
Original post by David Hawken
Utterance with "dynamic" order number
0 3 days ago by Domien De Cleyn
Evaluator Report
0 3 days ago by Caitlyn Petrousek
Teams Questions 7 3 days ago by Jason Wolfgang
Original post by Richard Craig
New Trivia Tower Event! How well do you know WEM?
0 3 days ago by Nicole Milliken
Handler read access to SIP Header on incoming call 9 3 days ago by David Fradejas Tomás
Original post by Matt Hanna
X-ININ-CRN Parameter update or add
3 3 days ago by David Fradejas Tomás
Original post by Tayfun Dumlupınar
Evaluation Disputes
3 3 days ago by Mark Fagus
Original post by Melinda Butler
Language limitation
0 3 days ago by Heather Henderson
Introducing World's First Agent Empathy Analysis
2 3 days ago by Anik Dey
Upcoming Agent UI Update - Multi-contextual Panels 28 3 days ago by Daniel Cross
Original post by Ricky Phung
Genesys Audio Connector
29 3 days ago by Alejandra Santiago
External Contacts
0 3 days ago by Francis Capone
Genesys Web and Application Usage Details
1 3 days ago by Vincent Sabolboro
Original post by Datta Rajdeep
I'd like to pick your brains about Bots... 5 3 days ago by Judith Jimenez
Original post by Paul Simpson
Audio whisper/tone at the end of a call
2 3 days ago by Donald Huovinen
Original post by Peter Cairns
edges
1 3 days ago by Donald Huovinen
Original post by Osama Issa
Introduce Yourself! (Get Points for the Contest!)
86 3 days ago by Amy Sessions
Original post by Nicole Milliken
how to enhance the base for "enable agent escalation" function in a digital flow
6 4 days ago by Muhammad Zubair Awan
Original post by Catherine DUPIRE
Upcoming New Feature - Dictionary Management in UI
6 4 days ago by Vaun McCarthy
Original post by Leor Grebler
How to get the Current UTC time in same iteration in in-queue flow
2 4 days ago by Dhanalakshmi Vasudevan
Original post by Lakshmanakumar Krishnasamy
Google Enhanced TTS - beta Journey voices 0 4 days ago by Vikki Papesh
I am not able to see quality summary and transcript, just info "Data not available" and "The transcript exceeds the supported size limit. Contact support for assistance." What is the size limit? How to check transcript for such emails?
0 4 days ago by Jason Botea