Discussion

  Thread Subject Replies Last Post Status
Global Transcripts Multi Language - QM/Speech Analytics 0 3 hours ago by Alex Slocum
Set Whisper Audio via API/Data Action?
 
Genesys Cloud - Developer Community Data Actions Platform API
0 3 hours ago by Greg Palen
Welcome!
23 6 hours ago by Nicholas Robinson
Original post by Allison Castelot
MS Graph integration
 
Genesys Cloud CX - Beta HQ Beta Announcement Beta Update
6 9 hours ago by Greg Palen
Original post by Krzysztof Jonczyk
Upcoming Beta - Genesys Cloud Social
 
Genesys Cloud CX - Beta HQ Beta Announcement
34 10 hours ago by Jan Heinonen
Original post by Gayathri K G
Multipanel issue
34 11 hours ago by Louis Creely
Original post by Mark Pierson
Guidance on how Routing Method selection may impact WFM? Are there best practices documented?
 
Workforce Engagement Management Scheduling Routing
1 12 hours ago by Jay Langsford
Original post by Melissa Harty
Integration Genesys Cloud with Azure Speech Services using the Genesys Voice Connector 0 yesterday by Mamadou DIOP
New Multi-Panel UI and Embedded Clients
0 yesterday by Greg Palen
Genesys / SalesForce Integration - transfer caller to Salesforce SMS omnichannel
 
Genesys Cloud - Developer Community Architect Data Actions Integrations Web Messaging
0 yesterday by Cisco Amaya
Multi Contextual Panel- Secure Pause
4 yesterday by Nicholas Robinson
Original post by Sarah Blizzard
Check after historical data import
 
Workforce Engagement Management Workforce Management Forecasting Reports
0 yesterday by Silvia Schuts
Genesys Cloud CX Release Notes - March 17, 2025
 
Genesys Cloud Topics Roadmap/New Features
1 yesterday by Jason Kleitz
Media Controls Service Updates and Releases Notes
 
Genesys Cloud Topics Telephony
0 yesterday by Darshan Dave
Using ABAC to prevent users from updating user profile fields
 
Genesys Cloud Topics Roadmap/New Features Security
2 yesterday by David Murray
Disconnect Type in Interactions
 
Genesys Cloud - Developer Community Platform API
5 yesterday by Eosian Rios
Original post by Philip Varghese
Call routing based on data
 
Genesys Cloud Topics Outbound
0 yesterday by Manuel JesĂşs Romero Ganaza
Export not including key information
 
Genesys Cloud - Reporting and Analytics Performance Exports
2 yesterday by Robert Gacula
Tomcat Vulnerability - CVE-2025-24813
 
Genesys Multicloud On-Premises Topics Routing and ... Security and Compliance
3 yesterday by Michael Silverman
Are you able to unpublish schedules?
 
Workforce Engagement Management Scheduling
2 yesterday by Nathan Gould
Real-time alerting for calls waiting in queue
 
Genesys Cloud - Reporting and Analytics Alerts Genesys Cloud Topics Reporting/Analytics
4 yesterday by Robert Gacula
Original post by Brandon Weaver
Blind Transfer Not Stripping Skills
 
Genesys Cloud Topics Routing (ACD/IVR)
4 yesterday by Jonathan Santos
Multipanel Update - Split Screen Temporarily returns
19 yesterday by Linda Decker
Original post by Nicholas Robinson
Watch the newest Q&A Show: New Agent Multi-panel Workspace DEMO
1 yesterday by Louis Creely
Original post by Nicole Milliken
oAuth Client Configuration
 
Genesys Cloud Topics API/Integrations
2 yesterday by Hemanthkumar Catna
How to Limit Outbound Calls to 300 Per Hour (Agentless Campaign) 1 yesterday by Samuel Jillard
Original post by Balaji Balakrishnan
calls showing as Consult Transferred although there was no transfer?
 
Genesys Cloud - Reporting and Analytics Metrics
1 yesterday by Samuel Jillard
Original post by Anton Dudko
Audit View -ACD Skill and Division 3 yesterday by Robert Gacula
Original post by Haridass Sarangan
WFM schedule reporting - a yawning chasm?
 
Genesys Cloud - Reporting and Analytics Unsure/Other
9 yesterday by Eric Hagaman
Original post by Andrew Smith
Management unit moves
 
Workforce Engagement Management Workforce Management
0 yesterday by Amanda Caldwell
College Football Playoffs - 12-Team Bracket Contest
 
Genesys Casual Events / Contests
32 yesterday by Nick Glimsdahl
Original post by Matt Lawson
Issue with Data Retrieval in Genesys – Back-Office Data
 
Genesys Cloud - Reporting and Analytics Analytics API Metrics Performance Views
2 yesterday by Rihab BEN MALEK
MAIN FORECAST
 
Workforce Engagement Management Workforce Management
1 yesterday by Robert Gacula
Original post by ANA BELEN ALONSO VIDALES
SEA
 
Genesys Casual Coffee Talk
2 yesterday by Robert Gacula
Original post by Chris Sekelsky
Update to Workforce Management (WFM) ILT Course
 
Certification Community Genesys Cloud Training
1 yesterday by Robert Gacula
Original post by Melissa Talamonti-Clark
The Mother Load of Discussion threads 2 yesterday by Jim Crespino
Original post by David Martinez
OAuth Authorization Code Grants And External SSO
 
Genesys Cloud - Developer Community Platform API
3 yesterday by Jerome Saint-Marc
Original post by Austen Jackson
Download data tables via API
 
Genesys Cloud Topics API/Integrations
2 yesterday by Chad Meyer
Agent Status Reporting
 
Genesys Cloud Topics Reporting/Analytics
6 yesterday by Amy Sessions
Original post by Matthew Tipler
Multi Panel Sizes
4 yesterday by Jan Heinonen
Original post by Gary O'Brien
NCAA March Madness Brackets are HERE!!!
 
Genesys Casual Events / Contests
12 yesterday by Amy Sessions
Original post by Nicole Milliken
What to Know About the Migration on Monday (March 24th)
 
Genesys Cloud - Developer Community Uncategorized
3 yesterday by Nicole Milliken
Original post by Matt Lawson
Random issues with Audio Controls, headsets, Microsoft Multimedia Redirection Extension, and answering interactions
 
Genesys Cloud Topics Telephony
2 yesterday by Robert Rayel
Service Goal Template - Greater than 5 Days
 
Workforce Engagement Management Forecasting
4 yesterday by Georgy Rudnev
Original post by Brahdilleone Dermody
What to Know About the Migration on Monday (March 24th)
 
Genesys Cloud - Reporting and Analytics Unsure/Other
1 yesterday by Samuel Jillard
Original post by Matt Lawson
Queue Agent Detail
 
Genesys Cloud - Reporting and Analytics Performance Views
3 yesterday by Samuel Jillard
Original post by Lindsy Frank
Handling re-connects when collecting call-events / transcription
 
Genesys Cloud - Developer Community Platform SDK
0 yesterday by Luis Silva
Copilot and filters
 
Genesys Cloud Topics Conversational AI ...
5 yesterday by Juan Carlos Fernandez
Messaging (SMS) Send Auto Response 2 2 days ago by Vanessa Molina
Parsing a Single String Containing Key-Value Pairs into a Collection
 
Genesys Cloud - Developer Community Data Actions
3 2 days ago by Mohannad haddad