|
|
Transfer call from one queue to another after X amount of wait time
|
2
|
3 hours ago
by
Emma Budgen
|
|
|
|
Outbound Dialler and adding to DNC table
|
12
|
4 hours ago
by
Paul Simpson
Original post by
Ruud Reinold
|
|
|
|
EWT Based On Condition
|
5
|
5 hours ago
by
Ebrahim Shamouli
|
|
|
|
3rd Party Provisioning for Poly Phones
|
0
|
6 hours ago
by
Will Bellerby
|
|
|
|
Last agent lookup
|
5
|
7 hours ago
by
Paul Smith
Original post by
Andy Jackson
|
|
|
|
API to Upload Contact List
|
1
|
7 hours ago
by
Brandon Hall
Original post by
Daniel Rizete
|
|
|
|
Beta: Real-time Alerting
|
61
|
8 hours ago
by
Alberto Vilchez
Original post by
Nikhil Ponnam
|
|
|
|
Genesys Agent Assist with embeddable clients
|
3
|
8 hours ago
by
Robert Wakefield-Carl
Original post by
Alistair Taylor
|
|
|
|
UPCOMING BETA: New experience to build Analytics Dashboards
|
16
|
8 hours ago
by
Dawn Weston
Original post by
Nikhil Ponnam
|
|
|
|
Panel Manager -> open messaging
|
8
|
8 hours ago
by
Enrico Preite
|
|
|
|
Help needed about Agent assist
|
0
|
9 hours ago
by
Mohamed Hartal
|
|
|
|
March 2023 Instructor of the Month
|
0
|
9 hours ago
by
Kristi Croker
|
|
|
|
NEED HELP! (Coaching on Live Interactions)
|
6
|
10 hours ago
by
Nicole Dehn
|
|
|
|
Guess the Date: When will CX hit 4K members?!
|
25
|
10 hours ago
by
Matt Lawson
Original post by
Nicole Milliken
|
|
|
|
Web Messaging - Customer Inactivity Setting
|
3
|
10 hours ago
by
Jeevan Kumar Jayabalan
|
|
|
|
AMA Coming Soon - Analytics Dashboards
|
0
|
11 hours ago
by
Matt Lawson
|
|
|
|
Blocking prank calls
|
21
|
12 hours ago
by
Ryan Cheesman
Original post by
Pietro Messina
|
|
|
|
Adherence stats for Off Queue activity with secondary statuses
|
6
|
13 hours ago
by
Heidi Kelly
Original post by
Cherith O'Neill
|
|
|
|
After Call work
|
13
|
14 hours ago
by
Bruce Lambert
Original post by
Prem Venkatesh
|
|
|
|
USE of GDPR API's
|
0
|
16 hours ago
by
Diane Stephens
|
|
|
|
Creates flowcharts of Genesys cloud or PureConnect interaction flow
|
84
|
18 hours ago
by
Simon Brown
Original post by
Takamune ISHIGE
|
|
|
|
Can you provide an expression to block the ANI for example +912345678967 from Data table
|
2
|
19 hours ago
by
Manzoor Kolathingal
|
|
|
|
Feature release // Reset and assign again learning modules
|
4
|
19 hours ago
by
Paul Turner
Original post by
Natalia Abad
|
|
|
|
Display issue when viewing group members by inclusion rule?
|
0
|
21 hours ago
by
Vaun McCarthy
|
|
|
|
Block numbers based on data table
|
7
|
22 hours ago
by
Manzoor Kolathingal
Original post by
Donny Willems
|
|
|
|
Biometric voice authentication
|
4
|
yesterday
by
Vincent Sabolboro
Original post by
Amber Krueger
|
|
|
|
Genesys cloud does not support the SSML
|
7
|
2 days ago
by
Rakesh Singh
|
|
|
|
Predictive Engagement with chatbot
|
1
|
2 days ago
by
Vaun McCarthy
Original post by
Richard Dib
|
|
|
|
display business hours when transferring
|
2
|
3 days ago
by
Vaun McCarthy
Original post by
Lim Vo
|
|
|
|
In a recording policy for Specific Users, is there a API available to pull the names of that policy?
|
1
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Jean Lam
|
|
|
|
Queue_ID for In-Queue Flow Used By Multiple Queues
|
4
|
3 days ago
by
Nichole Conway
|
|
|
|
Salesforce Phone Integration Breaking in Specific Queue
|
0
|
3 days ago
by
Katee Ice
|
|
|
|
Genesys Communicate iOS and Android Apps
|
2
|
3 days ago
by
Ed Crabtree
Original post by
Jason Tripp
|
|
|
|
Usage rates for outbound dialers on PureEngage Cloud
Genesys Multicloud CX On-Premises Topics
Outbound
|
0
|
3 days ago
by
Rob Kemp
|
|
|
|
Web Messaging - Conversation Disconnect Beta
|
7
|
3 days ago
by
Angelo Cicchitto
|
|
|
|
Knowledge V2
|
0
|
3 days ago
by
Peter Stoltenberg
|
|
|
|
Classify a call in addition to a wrap code - 1st call resolution
|
0
|
3 days ago
by
ADAM SUGDEN
|
|
|
|
Schedule view change in WFM?
|
2
|
3 days ago
by
John Elgethun
|
|
|
|
Outbound Campaign turning off after one call
|
0
|
3 days ago
by
Rechelle McConnell
|
|
|
|
Annoying banner at the top of EVERY page. Anyone else annoyed?
|
3
|
3 days ago
by
Matt Lawson
Original post by
Robert Wakefield-Carl
|
|
|
|
Routing and Evaluation Methods for Blended Roles
|
11
|
3 days ago
by
Keaton Oberlander
|
|
|
|
Callback with voicemail option
|
3
|
3 days ago
by
Guy Brown
Original post by
Tina Yocum
|
|
|
|
Call Recording
|
6
|
3 days ago
by
Emily Kammerer
Original post by
Josh Steinkamp
|
|
|
|
QQ: Give us a holiday/date and get a prize!
|
31
|
3 days ago
by
Paul Simpson
Original post by
Matt Lawson
|
|
|
|
March Madness Brackets - Live
|
1
|
3 days ago
by
Matt Lawson
|
|
|
|
Inbound Calls Extension Transfer to Specific Inbound Numbers
|
4
|
3 days ago
by
Claudette Reid
|
|
|
|
Knowledgebase seach results limited to 3 articles
|
0
|
3 days ago
by
Marcus Daley
|
|
|
|
Azure Active Directory for Genesys Cloud SCIM
|
5
|
3 days ago
by
Robert Herms
Original post by
Edgar Pum
|
|
|
|
Agent Desktop Profile Panel Change with GA Release on Wednesday 22nd March
|
2
|
3 days ago
by
Dan Arra
Original post by
Aoife Kelly
|
|
|
|
SalesForce and SalesForce Lightening
|
1
|
3 days ago
by
Robert Wakefield-Carl
Original post by
Tina Yocum
|
|