Discussion

  Thread Subject Replies Last Post Status
Exact difference between Set inactive and delete person
2 14 minutes ago by Rajath Kumar B R
Skill based dialing order
1 an hour ago by Sérgio Catarino
Agent Copilot 3 yesterday by Vaun McCarthy
Original post by Martin Bunting
Having an agent in 2 planning group for one schedule shift
1 yesterday by Andrea Rushfeldt
Original post by Nathan Gould
Idle Time for Agents Not Actively on Queue
1 yesterday by Cameron Tomlin
Original post by Cherri Lindquist
Alternate Shifts - Is there some sort of video tutorial?
3 yesterday by Shannon Hellner
Original post by Gina Palmer
WhatsApp Outbound on behalf of a queue 1 yesterday by Cameron Tomlin
Original post by Diego Pascual
Agent owned campaign does not call new appended contacts
1 yesterday by Jason Kleitz
Original post by Celine Bertrand
UI Updates to date filters
6 yesterday by Paul Simpson
Original post by Shauna Gibson
Change "Organization" short name 7 yesterday by Paul Simpson
Original post by Yvgeni Liberman
Hello
2 yesterday by Mick Simpson
New eLearning on Journey Management for Contact Center Optimization 0 yesterday by Lindsay Scarpaci
Looking for examples of Notifications API / Web Sockets from Azure
0 yesterday by Chad Cole
Who else has the problem with Accepting / Answering an inbound alerting call within the Embedded Salesforce client / Widget ?
8 yesterday by John Korn
Upcoming Agent UI Changes - Email parking
10 yesterday by Atsushi Hirano
Hyro AI chat
0 yesterday by Patrick Mahaffay
Audible alerting continues even after Accepting the inbound call and speaking with customer. Anyone else seeing this ?
2 yesterday by John Korn
Connection metric for outbound calls
0 yesterday by John Sergeant
Alert notifications 3 yesterday by Samuel Jillard
Original post by Adrian Rodriguez
"Available" agents grouped under "Idle" filter in Queue Activity Detail 1 yesterday by Ryan Espedido
Original post by Austin Peterson
Get Agent Schedule from WEM using Data Action
0 yesterday by Dietrich Van Horn
Shutting down queues for scheduled meetings
4 yesterday by Paul Wood
Original post by Allison Kuennen
Teams call transfers not working 3 yesterday by Jason Wolfgang
Original post by Jared McDuff
How to provision polycom phones for genesys cloud on premise
4 yesterday by George Ganahl
Original post by Anush Shetty
Overlapping activity codes
0 yesterday by Viivi Tiainen
July Rockstar Has Us Snapping Our Fingers!
1 yesterday by Seean Weaver
Original post by Nicole Milliken
Routing direct to agent - General Availability release
2 yesterday by David Farrell
Wallboard needs to be login every time laptop reboots 0 yesterday by Harshit Parsai
Web Message bot can't to respond with article from initial message?
1 yesterday by Robert Niblock
Original post by Glen Tylee
Emoji reactions WhatsApp 2 2 days ago by Karl Beal
Microsoft Azure AD SSO Certificate expiring soon - how to renew? 3 2 days ago by Vaun McCarthy
Original post by Jeff Hoogkamer
set from header in architect flow
0 2 days ago by Oliver Knight-Phillips
Looking for User Guides 0 2 days ago by Sarah Farley
Updating from script to datatable
2 2 days ago by Katsuya Yamasaki
July QOTM: Which NEW Olympics Sport Would You Approve?
45 2 days ago by Heena Patel
Original post by Nicole Milliken
Agents requesting evaluations
3 2 days ago by Caitlyn Petrousek
Relative dates in utterance 5 2 days ago by Anton Vroon
Auto Summarization Not Working in Zurich Org
0 2 days ago by Shailesh Singh
How to reset a campaign sequence daily 13 2 days ago by Jeremy Prevost
Original post by Bryan De La Cruz
Will Conversation ID's ever repeat?
3 2 days ago by Brian Dupuis
Original post by John Codispoti
Sentiment Analysis
6 2 days ago by Adi Goodman
Original post by Larissa Casebolt
Genesys Cloud and AWS Polly TTS Gov Cloud 6 2 days ago by Cameron Tomlin
Original post by Shane Jenkins
Upcoming Beta! Genesys Cloud Functions
5 2 days ago by Richard Schott
Contentsquare?
5 2 days ago by Cameron Tomlin
Original post by Vaun McCarthy
Issue with Survey 3 2 days ago by Cameron Tomlin
Original post by Shirish Basani
Event Viewer Alerts
0 2 days ago by Cody Herr
please share API details for how to take active call data stream
2 2 days ago by Prathap Reddy
New WFM - Creating Schedules Course
0 2 days ago by Melissa Talamonti-Clark
Request for some love for Idea "Add Clearer Labels to ACD Interaction UI" 2 2 days ago by Cameron Tomlin
Original post by Paul Simpson
July Rockstar Speaks the Word!
0 2 days ago by Nicole Milliken