Discussion

  Thread Subject Replies Last Post Status
QA Report Question 0 5 minutes ago by Addison Hild
Women's History Trivia is LIVE
1 8 minutes ago by Sheila Lyons
Original post by Matt Lawson
Who is a woman that inspired, influenced, surprised, or wowed you? 2 28 minutes ago by Sheila Lyons
Original post by Matt Lawson
Chat API Version 2 via CometD
 
Genesys Multicloud CX On-Premises Topics Integrations Unsure/Other
2 an hour ago by Francis Reynders
Salesforce Phone Integration Breaking in Specific Queue 1 2 hours ago by Katee Ice
Launching a script
 
Genesys Cloud CX Topics Outbound
3 3 hours ago by Marcus Hanna
Original post by Guilhem Ducournau
Ghost Interaction - Web Messaging in Queue
 
Genesys Cloud CX Topics Digital Channels Omni-Channel ...
11 4 hours ago by Paul Simpson
Original post by Jeevan Kumar Jayabalan
WEBHID and Jabra headsets
 
Genesys Cloud CX Topics Omni-Channel ...
8 4 hours ago by David Van Milligan
Original post by Andrew Lagarde
Best Practices to Handle Agents in "Not Responding" Status 33 4 hours ago by Rolph Lieverse
Original post by Anne Hoang
Combining adherence and conformance to calculate productivity
 
Workforce Engagement Management Workforce Engagement ... Workforce Management
4 4 hours ago by Pablo Flores
Original post by Sigli Mumuni
Genesys Cloud Release Notes - March 29 2023
 
Workforce Engagement Management Genesys Cloud CX Workforce Engagement ...
0 5 hours ago by Tracy Vickers
Preferred Agent routing - Web Messaging
 
Genesys Cloud CX Topics Digital Channels Omni-Channel ...
10 5 hours ago by Jeevan Kumar Jayabalan
How to add Signature to user profile
 
Genesys Cloud CX Topics Omni-Channel ...
0 5 hours ago by Ganesh S
Genesys DX (Bold360) EOL and EOS Announcement
0 5 hours ago by Coty Smith
UPCOMING BETA: New experience to build Analytics Dashboards
 
Genesys Cloud CX - Beta HQ Beta Announcement Now Recruiting
31 5 hours ago by Nikhil Ponnam
WebRTC SDK / Headset library update
 
Genesys Cloud CX Topics Telephony
25 5 hours ago by David Van Milligan
API
 
Genesys Cloud CX Topics Architecture and Design
3 5 hours ago by Paul Simpson
Original post by Juan Ayala
SMS/Chat Web Messaging Routing - Maximum Queue Time Limit/Post Actions
 
Genesys Cloud CX Topics Digital Channels Omni-Channel ...
4 7 hours ago by Jeevan Kumar Jayabalan
Prompts upload for .wav downloaded from Google TTS giving error
 
Genesys Cloud CX Topics Architecture and Design
0 7 hours ago by garima balodi
Transfer Emails from an agents queue without that agents interaction
 
Genesys Cloud CX Topics System Administration
8 7 hours ago by Stephen Poncia
Original post by Joel Wineti
Voice and Chat queue best practices 1 7 hours ago by Greg Barrett
Original post by Shannon Hellner
Archive and Unarchive Learning Modules
 
Workforce Engagement Management Coaching and Training
0 7 hours ago by Paul Turner
Knowledge Optimizer - Article views under Top viewed articles and feedback
 
Genesys Cloud CX Topics Reporting/Analytics
0 9 hours ago by Shwetha Chandavar
Genesys Cloud CX Release Notes - 1st of March 2023
 
Genesys Cloud CX Topics Roadmap/New Features
5 9 hours ago by Patrick Poinclou
Original post by Jan Nico Feliciano
Interaction Desktop 2019 R2 Patch 9 freezing on freshly imaged PCs
 
PureConnect Topics System Administration
1 10 hours ago by Cenk Gündüz
Original post by Tanner Blagoue
How to have two pop up window poping in Salesforce
 
Genesys Cloud CX Topics System Administration Unsure/Other
0 11 hours ago by Mohammed Siddique
Moving to Cloud - Outbound Campaign conundrum
 
Genesys Cloud CX Topics Outbound
1 12 hours ago by Reginald Sheraton
Original post by Clayton Curtis
Dashboard Beta Testing Widget Type inquiry
 
Genesys Cloud CX - Beta HQ Unsure/Other
3 17 hours ago by Heidi Kelly
call survey API 0 20 hours ago by reham alzeer
Call survey
 
Genesys Cloud CX Topics Architecture and Design
2 20 hours ago by reham alzeer
Scheduling off-queue activities
 
Workforce Engagement Management Workforce Management
2 21 hours ago by Shannon Hellner
Original post by Marc VERDURE
Forecast with Shrinkage
 
Workforce Engagement Management Forecasting Scheduling
1 21 hours ago by Shannon Hellner
Original post by Melissa Callender
Anyone else experiencing web gui slowdown/agents going not responding this week....
 
Genesys Cloud CX Topics Unsure/Other
0 23 hours ago by Clayton Curtis
Beta Enrollments
 
Genesys Cloud CX - Beta HQ Beta Announcement
0 yesterday by Mark Pierson
setup callback API
 
Genesys Cloud CX Topics Integrations
1 yesterday by Bassel Nafaa
Original post by Mohammad Dalqamouni
Web Survey Email Address Collection
 
Genesys Cloud CX Topics Quality Management
3 yesterday by Tom Mullen
Original post by Farhan C
Creates flowcharts of Genesys cloud or PureConnect interaction flow 90 yesterday by Takamune ISHIGE
Upcoming Agent UI Changes - Target Selection UI 16 yesterday by Ricky Phung
Aria adapter
 
Genesys Cloud CX Integrations Genesys Cloud CX Topics Integrations
7 yesterday by Donald Huovinen
Original post by Outi Cornette
Agents New Hire Data
 
Workforce Engagement Management Workforce Management
5 yesterday by Krisinda Bleau
Original post by Allison Kuennen
Web messaging Notifications
 
Genesys Cloud CX Topics Digital Channels
4 yesterday by Prem Venkatesh
Change ringtone for one user
 
Genesys Cloud CX Topics Telephony
1 yesterday by Christoph Domaschke
Original post by James Dunn
Unused Roles & Permissions Beta
 
Genesys Cloud CX - Beta HQ Beta Update
4 yesterday by Chris Fischer
Web Messenger - Agent Response Formatting 2 2 days ago by Peter Stoltenberg
Creating task in salesforce - failed to save interaction (call duration 0) 4 2 days ago by Richard Schott
Original post by Richard Dib
Decisions Using EWT in Architect 12 2 days ago by Jan Heinonen
Original post by Nichole Conway
Call "On hold" reminder for agents
 
Genesys Cloud CX Topics System Administration Telephony
0 2 days ago by Tim Speakman
Email Queue SLA & Closed Business Hours 4 2 days ago by Stephen Poncia
Web Messenger - Ending Chats with clients 2 2 days ago by Robert Niblock]
List all users assigned to skill / Language 4 3 days ago by Pete Schroeder