Discussion

  Thread Subject Replies Last Post Status
QOTM - O Captain! My Captain! Who's Your Favorite Teacher?
20 5 hours ago by Heena Patel
Original post by Matt Lawson
Transfer chat API call
0 6 hours ago by Jason Kerekes
Outbound Campaign with Menu
7 11 hours ago by Paul Simpson
Original post by Anna Mazor
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
8 11 hours ago by Saravana Kumar
Microsoft Excel or Microsoft Power BI integration 6 14 hours ago by George Ganahl
Original post by Pascal Geiger
Power BI to Purecloud Data
2 14 hours ago by George Ganahl
Original post by Noufal Ibrahim
Connect Purecloud Reports to Power BI
3 14 hours ago by George Ganahl
Original post by Noufal Ibrahim
Assistance in Callback block in in-queue flow.
0 17 hours ago by Saravana Kumar
Add emergency group to call route?
0 20 hours ago by Vaun McCarthy
File encryption
1 23 hours ago by Robert Wakefield-Carl
Original post by Hugo Vargas
How do I create a new role to allow a user to view Audits in Interaction Details only? 1 23 hours ago by Robert Wakefield-Carl
Original post by Qan T
Audit Retention Policy update - 1 Year max 1 23 hours ago by Robert Wakefield-Carl
Original post by Chris Fischer
External contacts appear as NO Name in conversations
1 yesterday by Robert Wakefield-Carl
Original post by Wendy Yang
Dashboard Beta
0 yesterday by Daniel Cross
Organizational Settings view help 1 yesterday by Tatjana Knezevic
Original post by Ashley Buck
Questions Regarding moving MU to another BU
0 yesterday by Sal Barba
Running Late Notification
3 yesterday by Joseph Behymer
Original post by Brandi Tifft
Upcoming Feature - Scheduled Export Expiration Notifications 4 yesterday by Virgilio Alejandro Asencios Peralta
Original post by Ryan Legner
Manually Initiated SMS Prevention
3 yesterday by Tatjana Knezevic
Original post by Matt Riedl
Outbound SMS - Start/Stop Message Logging?
3 yesterday by Tatjana Knezevic
Original post by Matt Riedl
List of Error Code Explanations
14 yesterday by Ninette Elashry
Original post by Tyler Peters
Is there documentation on what is an "Error" in the Queue Performance view?
9 yesterday by Ninette Elashry
Original post by James Dunn
How to send Original ANI on transfers
0 yesterday by Karthi Muthukrishnan
Copy and paste script variable in the agent answer of an email interaction
0 yesterday by MICKAEL MASSOT
Waitlist Order Incorrect
0 yesterday by Brian Shoop
call monitoring failed 0 yesterday by Rihab BEN MALEK
Improved TTS whisper quality
3 yesterday by Robert Wittmer
Original post by Vikki Papesh
Issues following instructions to block phone number 2 yesterday by Robert Wakefield-Carl
Original post by Amber Krueger
Data Action returning null value breaks call
2 yesterday by Kenneth Ely
Can a chat agent can create a callback to inbound call queue 1 yesterday by Robert Wakefield-Carl
Original post by Brian Greene
preview dialing mode with an architect flow
0 yesterday by Midhun Suja
Is there a way to download transcripts in bulk?
0 yesterday by Sumant Barik
Some agents are reporting receiving two simultaneous message interactions, is this normal? 5 yesterday by Judith Jimenez
Original post by Qan T
Agent Empathy Scores
1 yesterday by Mikaylah Smith
Original post by Heather Kopp
Reconnecting a closed email
5 2 days ago by Robert Niblock
New Recognition feature issue 7 2 days ago by Robert Niblock
Original post by Amber Krueger
Genesys Temporary Login Account
2 2 days ago by Ali Mobli
Genesys Cloud Cx_Architect - Menu selection timeout to be route to a queue.
3 2 days ago by Anton Vroon
Original post by Saravana Kumar
Scheduled coaching sessions
1 2 days ago by Paul Turner
Original post by Gene Gutierrez
UUI data and SIP REFER
3 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Samuel Danby
Agents unable to pick up calls
59 2 days ago by Carl Hewitson
Original post by Stephen Jacobs
Users Not Responding
27 2 days ago by Carl Hewitson
Original post by Angelica Howard
Genesys Cloud Release Notes | June 10 2024
19 2 days ago by Brian Dupuis
Original post by Tracy Vickers
Question - Collecting Time Zone from Client
1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Kieran Wallace
SIP Ladder diagram and call trace
1 2 days ago by Robert Wakefield-Carl
Original post by Karthi Muthukrishnan
Why is the agent interaction is showing SIP @localhot information for the "remote" info?
0 2 days ago by Qan T
Genesys Enhanced TTS audio download
9 2 days ago by Kevin Brown
Original post by Paul Wild
Digital chatbot: Get user's time zone for voice callback
1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Joseph Allen
Time off - two stage approval
0 2 days ago by Vikki Papesh
email Interactions
1 2 days ago by Jan Heinonen
Original post by Osama Issa