Discussion

  Thread Subject Replies Last Post Status
Announcement: Upcoming changes to AI Experience bundle and Speech and Text Analytics 7 14 minutes ago by Vaun McCarthy
Original post by Anik Dey
Outbound System Wrap-up Codes Not following the Rule Set. 2 43 minutes ago by Rechelle McConnell
Pure Cloud Alert Managment. How to find the source of an alert?
 
Genesys Cloud Topics System Administration
0 an hour ago by Kevin Nelson
How long does an evaluation stay in the Completed Evaluations section, under the Quality Evaluator tab?
 
Workforce Engagement Management Quality Management
0 2 hours ago by Kianna Thompson
Outbound Routes & Inbound Calls
 
Genesys Cloud Topics SIP/VoIP Telephony
6 2 hours ago by Robert Wakefield-Carl
Original post by Adrian Rodriguez
How to handle not answered customer-first callback?
 
Genesys Cloud Topics Architecture and Design
2 2 hours ago by Robert Wakefield-Carl
Original post by Irina Milstein
Canned Response Custom Order
 
Genesys Cloud Topics Digital Channels
2 2 hours ago by Robert Wakefield-Carl
Original post by Andrew Findlater
Initiating call from Agent Desktop gets disconnected immediately 4 2 hours ago by Robert Wakefield-Carl
Original post by Kavita Kirdkude
Upcoming Enhancements to Content Search 9 4 hours ago by Anik Dey
Nested array output response is not coming properly 2 5 hours ago by Robert Wakefield-Carl
Original post by Pooja Kumari
Which device did an agent use?
 
Genesys Cloud Quality management Genesys Cloud CX Technical Account Managers API/Integration Genesys Cloud Topics API/Integrations Quality Management Reporting/Analytics
3 5 hours ago by Robert Wakefield-Carl
Original post by Ekaterina Kononova
Get export of permissions
 
Genesys Cloud Topics Platform Administration
2 6 hours ago by Robert Wakefield-Carl
Original post by Timo Schloegel
Voicemail Notification to Group Email Address
 
Archive PureCloud Email Voice Mail Genesys Cloud Groups Genesys Cloud Topics Telephony Unsure/Other
1 7 hours ago by Samuel Jillard
Original post by Robert Herms
Inbound Caller ID changes to city/state in Callback.
 
Genesys Cloud Topics Routing (ACD/IVR)
1 7 hours ago by Samuel Jillard
Original post by Kenneth Ely
Development and Feedback Module Launch Errors: Loading Error Could not start application
 
Workforce Engagement Management Learning/Coaching
1 8 hours ago by Paul Turner
Original post by James Starling
Genesys Cloud Release Notes | January 20th 2025
 
Workforce Engagement Management Speech and Text Analytics
0 8 hours ago by Tracy Vickers
Can Evaluation Expiration Timeframe be Updated?
 
Workforce Engagement Management Quality Management
0 8 hours ago by Kianna Thompson
Transfer from call flow to whatsapp number 4 9 hours ago by Ahmed Abdelghany
Export responses to PDF/Customer CRM 2 9 hours ago by Steven Alix
Original post by Kellyn DuBois
Multiple mobile calls 2 9 hours ago by Rolph Lieverse
Original post by Richard Craig
How do you pull an email and assign it to yourself or other users on purecloud
 
Genesys Cloud Topics Digital Channels
2 10 hours ago by Samuel Jillard
Original post by Ziyaad Suliman
Agent UI - New messaging component - Beta
 
Genesys Cloud CX - Beta HQ Beta Announcement Now Recruiting
118 11 hours ago by Catherine DUPIRE
Original post by Mate Janos Foldi
Direct routing : how to cancel the back-up queue config
 
Archive PureCloud ACD Queues Genesys Cloud Topics Routing (ACD/IVR) User Created   backup
2 12 hours ago by Catherine DUPIRE
Get call time in inbound flow 5 12 hours ago by Christoph Domaschke
Original post by Matsumoto Shun
Active Agents Status Change to Available
 
Genesys Cloud Topics Unsure/Other User Created   Status
6 13 hours ago by ledvina bilani
Original post by Kevin Jones
Limitation: Merging Identified Contacts with CSV Imported Contacts in External Contacts Bulk Import
 
Genesys Cloud Topics Roadmap/New Features
4 19 hours ago by Fatemeh Toyserkani
Pass Persistent Data from Inbound Message Flow to Triggered Workflow? 3 21 hours ago by Muhammad Zubair Awan
Original post by Greg Magsamen
Vote in the Favorite Feature '24 Poll, Win a Prize!
 
Genesys Cloud Topics Community Videos ...
5 22 hours ago by Phaneendra Avatapalli
Original post by Jason Kleitz
Upcoming Agent UI Update - Multi-contextual Panels 59 2 days ago by Alex Slocum
Original post by Ricky Phung
Web messaging
3 3 days ago by Chad Hansen
Original post by Ravi Theja Panem
Inline formatting for messaging
 
Genesys Cloud Topics Unsure/Other
1 3 days ago by Cameron Tomlin
Original post by Daniel Cross
Contest - When will we hit 6k members?
 
Genesys Cloud Topics Unsure/Other
35 3 days ago by Matt Lawson
Can Authorized Organizations be created within a FedRAMP ORG?
 
Genesys Cloud Topics Security System Administration
1 3 days ago by Jason Kleitz
Original post by Greg Beal
Long-Term Leave Agents = Not Responding 3 3 days ago by Kevin Jones
Excessive lag time on API call and agent data 1 3 days ago by Samuel Jillard
Original post by Shannon Hellner
Missing Participant End Time - Interaction Timeline Cuts Off
 
Genesys Cloud Topics Unsure/Other
3 3 days ago by John Ohlund
Suggest Agent Assist Articles
 
Genesys Cloud Topics Unsure/Other
4 3 days ago by Jan Heinonen
Original post by Daniel Cross
GCXI Outbound Calls
 
Genesys Multicloud On-Premises Topics Reporting/Analytics
0 3 days ago by Dawn Maciejewski
Repeat callers
 
Genesys Cloud Topics Routing (ACD/IVR)
2 3 days ago by Jan Heinonen
Original post by Shauna Gibson
Genesys Recordings - Archive and Unarchive Concerns 12 3 days ago by Daniel Ho
Original post by Santiago Serna
Upcoming Transcription Connector Beta 7 3 days ago by Alejandra Santiago
Outbound Calling
 
Genesys Cloud Topics Outbound
26 3 days ago by Robert Wakefield-Carl
Original post by Neo Molao
How can we call the work flows from WFM UI in Genesys cloud?
 
Workforce Engagement Management Workforce Management
26 3 days ago by Jarvish Kisanth Singh
Integrating Java application in Genesys engage lab platform
 
Genesys Multicloud On-Premises Topics Integrations
0 3 days ago by Indhupriya Deisigan
API User Management Course Updates!
 
Certification Community Genesys Cloud
0 3 days ago by Maria Davidson
After logging in, I am asked to register MFA, but ... it depends where I login from...
 
Genesys Cloud Topics Platform Administration
1 3 days ago by Cameron Tomlin
Original post by Victor Shvetsky
Inbound Failing with 404 Not Found, no available trunks
 
Genesys Cloud Topics SIP/VoIP Telephony
6 3 days ago by Luke Brennan
Set participant data and Get participant data
 
Genesys Cloud Topics Architecture and Design
3 3 days ago by Christoph Domaschke
Original post by Amit Dwivedi
Work around for preference based rostering
 
Workforce Engagement Management Scheduling
0 3 days ago by Sonja Maxwell
Lambda Data Action Integration Questions
 
Genesys Cloud Topics API/Integrations
2 3 days ago by Jason Botea