Discussion

  Thread Subject Replies Last Post Status
ACD Inbound Whisper Best Practice
 
Genesys Cloud CX Topics Routing (ACD/IVR)
9 2 minutes ago by Brian Jones
Original post by Carron Klassen
Create a virtual extension
 
Genesys Cloud CX Topics Architecture and Design
0 39 minutes ago by Angel Marlut
Identify When users activate and deactivate themselves from a queue
 
Genesys Cloud CX Topics Reporting/Analytics Unsure/Other
1 an hour ago by Vaun McCarthy
Original post by Christine Serapiglia
New Salesforce WEM Activity Screen
 
Genesys Cloud CX Topics Integrations
24 an hour ago by Vaun McCarthy
Original post by Steven Alix
OKTA SCIM into field sync with Genesys Cloud
 
Genesys Cloud CX Topics Integrations
4 an hour ago by Phi Nguyen
Make call with Cell set as Primary Number 18 an hour ago by Brian Allison
Original post by Francis Hoang
Please help us name our "Experimenter" ribbon!! 0 an hour ago by Matt Lawson
Please help us name our "Experimenter" ribbon!!
0 2 hours ago by Matt Lawson
Alerts - Currently in Alert Status
 
Genesys Cloud CX Topics Unsure/Other
4 2 hours ago by Adriel Avila
Record a live call by supervisor 6 3 hours ago by Daniel Ho
Original post by Mostafa OUDDERHEM
Genesys Cloud CX - Sick leave historical analysis
 
Workforce Engagement Management Genesys Cloud CX Scheduling
1 4 hours ago by Jacqueline Turner
Original post by Fredrik Jansson
Architect Logic based on, "Has this ANI called in the last 48 hours" 0 4 hours ago by Joe Ulrich
How time is deducted from time off limits 5 4 hours ago by Donna Cockrell
Original post by Heather Henderson
Intraday Actual Agent Calculation if Agent is Made to Assist a Queue Outside of Planning Group 1 6 hours ago by Jay Langsford
Original post by Anna Jhane Mulinyawe
Call transfer 12 6 hours ago by Paul Simpson
Original post by Sai Kiran
Question on new feature - Manually add words to the dictionary backend
 
Genesys Cloud CX Topics Roadmap/New Features
6 7 hours ago by Anik Dey
Original post by Anton Vroon
Scheduled Export has weird base error
 
Genesys Cloud CX Topics Reporting/Analytics
2 7 hours ago by Aaron Buckley
Using Azure AD for Directory lookups
 
Genesys Cloud CX Topics Integrations
4 7 hours ago by Richard Schott
Original post by Mark Knepper
Who are you all rooting for?
 
Genesys Casual General
11 8 hours ago by Matt Lawson
Original post by Nicole Milliken
Start Page after login
 
Genesys Cloud CX Topics System Administration
0 8 hours ago by Michael Schimento
OKTA SCIM into field sync with Genesys Cloud
 
Genesys Cloud CX Topics Implementation
0 8 hours ago by Francisco Duran
How to manage Alert Rule work team and group membership level 2 8 hours ago by Chris Gorman
Original post by Shenbagamoorthy B
Is there any prerequisite for this exam : Genesys Cloud CX: Quality Management Certification or we can directly give this exam?
 
Certification Community Certification Genesys Cloud
2 10 hours ago by Sumant Barik
The Right Smile At The Right Time - Deep Dive Time Off Request
 
Workforce Engagement Management Workforce Management Scheduling
2 11 hours ago by Tracy Vickers
Routing checks
 
Genesys Cloud CX Topics Routing (ACD/IVR)
2 12 hours ago by damien collard
Updating WFM Skills Question
 
Certification Community Certification
1 14 hours ago by Essakki Gomathy
Original post by Chris Weinhaupl
Agent Greeting
 
Genesys Cloud CX Topics Telephony
4 15 hours ago by Tatjana Knezevic
Original post by Tony Manna
Contract & Genesys Cloud Org
 
Genesys Cloud CX Topics Unsure/Other
2 15 hours ago by John Patrick Mejasco
Email Attachments - Were are they stored and how do you ensure they are deleted 1 15 hours ago by Robert Wakefield-Carl
Original post by Kieran Mcloughlin
Preview Dialer - ability to block manual calls
 
Genesys Cloud CX Topics Outbound
1 15 hours ago by Robert Wakefield-Carl
Original post by Marc Moynan
Beta Announcement: Genesys Native Agent Assist Voice is Now Open 21 15 hours ago by Vaun McCarthy
Original post by Jane Hendricks
Contact List Bulk Insert
 
Genesys Cloud CX Topics Outbound
1 18 hours ago by Robert Wakefield-Carl
Original post by Josh Hendrix
Digital bot flow (how to force a Digital menu)
 
Genesys Cloud CX Topics Digital Channels
1 18 hours ago by Robert Wakefield-Carl
Original post by Richard Dib
Configuring No Input Behavior 1 18 hours ago by Robert Wakefield-Carl
Original post by Nichole Conway
Need to refresh the Old V2 Mini's
 
Genesys Cloud CX Topics Architecture and Design
1 18 hours ago by Robert Wakefield-Carl
Original post by Girish Vibhute
AppFoundry Customer Insights 0 23 hours ago by Benny Martinez
Same sessionId in three different Conversations
 
Genesys Cloud CX Topics Outbound Reporting/Analytics
3 yesterday by Jan Heinonen
Original post by Juan Luis Aguilera Leon
Experience Survey - Onboarding and Adoption
 
Genesys Multicloud CX On-Premises Topics Unsure/Other
0 yesterday by Matt Lawson
Experience Survey - Onboarding and Adoption
 
Workforce Engagement Management Industry Topic Other/Not Sure
0 yesterday by Matt Lawson
SMS Error on Delivery on behalf of a Queue
 
Genesys Cloud CX Topics Omni-Channel ...
0 yesterday by Jason Tran
Payment Gateway Integration for PCI DSS
 
Genesys Cloud CX Topics Integrations
4 yesterday by Mudit Sharma
Experience Survey - Onboarding and Adoption 0 yesterday by Matt Lawson
Experience Survey - Onboarding and Adoption
0 yesterday by Matt Lawson
Setting priority on a callback after it enters ACD?
 
Genesys Cloud CX Topics Routing (ACD/IVR)
2 yesterday by Paul McGurn
Experience Survey - Onboarding and Adoption 0 yesterday by Matt Lawson
Beta Announcement: Email Notifications Via Architect
 
Genesys Multicloud CX Quality Management User Created   WEM Genesys Cloud CX - Beta HQ Beta Announcement Now Recruiting
6 yesterday by Gina Palmer
Original post by Michele Fisher
Upcoming Agent UI Changes - Target Selection UI 47 yesterday by Monique Morel-Peseski
Original post by Ricky Phung
Web Messaging for Internal Use
 
Genesys Cloud CX Topics Digital Channels
3 yesterday by Tonya Keith
Genesys Cloud CX Release Notes - September 27 2023
 
Genesys Cloud CX Topics Roadmap/New Features
0 yesterday by Antwuan Rencher
Genesys Cloud Release Notes - September 27 2023
 
Workforce Engagement Management Genesys Cloud CX
0 yesterday by Tracy Vickers