Discussion

  Thread Subject Replies Last Post Status
stats email on Genesys Worksapce not equal on stats on API 2 5 hours ago by Robert Wakefield-Carl
Original post by Rihab BEN MALEK
How to schedule workflow execution? 3 5 hours ago by Robert Wakefield-Carl
Original post by Vidmantas Zygus
QOTM: What's the most memorable gift you've received?
 
Genesys Casual Events General
36 17 hours ago by Gustavo Marone
Original post by Nicole Milliken
Add secondary status in ACtivity Codes (WFM)
 
Genesys Cloud Topics Digital Channels
2 23 hours ago by Melissa Palmer
Original post by Rechelle McConnell
Agent UI - New messaging component - Beta
 
Genesys Cloud CX - Beta HQ Beta Announcement Now Recruiting
113 yesterday by Carlos Alonso
Original post by Mate Janos Foldi
Inflated requirements help 11 yesterday by Pierre Butler
Original post by Shannon Hellner
In Queue Audio Prompt Real Time Update
 
Genesys Cloud Topics Architecture and Design
19 yesterday by Brandon Weaver
Original post by Jim Mayer
Your Session has become invalid while on a call
 
Genesys Cloud Topics System Administration
2 yesterday by Grant Hibbs
Original post by Dean Thames
Message Metrics: Answer Value Greater Than Offer Value
 
Genesys Cloud Topics Reporting/Analytics
2 yesterday by Patrick Rohlf
Export recordings as wav
 
Genesys Cloud Topics API/Integrations
6 yesterday by Hossam Naeem
Original post by Nick Wright
College Football Playoffs - 12-Team Bracket Contest
 
Genesys Casual Events
1 yesterday by Seean Weaver
Original post by Matt Lawson
DID number comments
 
Genesys Cloud Topics Telephony
2 yesterday by Philip Varghese
BETA - Voice Survey 127 yesterday by Herrick Mai
Architect - Data Table
 
Genesys Multicloud On-Premises Topics Architecture and Design
4 yesterday by Rossana Mendes
Analytics Options 4 yesterday by Cameron Tomlin
Original post by Rihab BEN MALEK
Who listened to calls? 4 yesterday by Daniel Ho
Original post by Robert Paxton
Sorting
 
Workforce Engagement Management Scheduling
1 yesterday by Kate Russell
Original post by Chandni Kara
📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI
 
Workforce Engagement Management Workforce Management Forecasting
24 yesterday by Belinda Herrera
Skills Based Routing 13 yesterday by Melissa Bailey
Original post by John Francis
Agent are Unable to Chat in the Everyone group
 
Genesys Cloud Topics Unsure/Other
2 yesterday by Claudette Reid
New Dashboard
 
Genesys Cloud Topics Architecture and Design
3 yesterday by Dave Tiltman
Original post by Shane Duncan
What does it mean when ANI comes in as WLSSUSER
 
Genesys Multicloud On-Premises Topics SIP/VolP
0 yesterday by Dawn Maciejewski
Trivia Tower WINNER Revealed!
 
Genesys Casual Events User Created   JasonsTopPicks
2 yesterday by Jason Kleitz
Original post by Nicole Milliken
Auto-greeting for voice
 
Genesys Cloud Topics Roadmap/New Features
7 yesterday by Jason Kleitz
Original post by Brandon Hamilton
Are other orgs missing the popout feature from the Agent Assistance panel?
 
Genesys Cloud Topics Omni-Channel ...
7 yesterday by Jason Kleitz
Original post by Patrick Rohlf
Creates flowcharts of Genesys cloud or PureConnect interaction flow 248 yesterday by Takamune ISHIGE
Insert nested object into a JSON in Architect flow
 
Genesys Cloud Topics Unsure/Other
1 yesterday by Cameron Tomlin
Original post by Albert Lee
Interaction filtering option for evaluated selection
 
Genesys Cloud Topics Quality Management
3 yesterday by Cameron Tomlin
Original post by Steven Casper
🎁 🎅 🎄Holidays are coming.....Join us for our 12 Days of WEM (2024 Version) 🎄🎅 🎁 5 yesterday by Tracy Vickers
Original post by Natalia Abad
play a recording during an active interaction to a customer 1 yesterday by Christoph Domaschke
Original post by Lea Sadikov
SMTP integration: Customer wants to save outgoing emails on their email server 4 yesterday by Nick Tait
Original post by Rasko Radojevic
Interaction Search Sorting Option
 
Genesys Cloud Topics Quality Management
4 2 days ago by Orhun Sahin
Original post by Steven Casper
Poly Trio C60
 
Genesys Cloud Topics SIP/VoIP
5 2 days ago by Anthony Kidd
Original post by Altaf Mawji
"Distribute to evaluators" using "work teams" 2 2 days ago by Steven Casper
Add Sortable Date Column to Architect Flow Lists 5 2 days ago by Patrick Rohlf
Original post by Robert Wakefield-Carl
Use Tempo Mobile App - MFA & Main Platform restrictions
 
Workforce Engagement Management Workforce Management
5 2 days ago by David Mann
Survey reporting
 
Genesys Cloud Topics Reporting/Analytics
2 2 days ago by Herrick Mai
Original post by Luke Murphy
New Feature - Present Dates in WFM to Agents so they can be understood Internationally
 
Workforce Engagement Management Workforce Management
3 2 days ago by Steven Johnson
Original post by Eric Hagaman
WebRTC phone is de-selected at login
 
Genesys Cloud Topics Telephony
6 2 days ago by Ted Momrik
Original post by Jeff Lehmann
Voicemail Notification to Group 5 2 days ago by John Francis
Loss Prevention/Fraud Situation
 
Genesys Cloud Topics API/Integrations
1 2 days ago by Samuel Jillard
Original post by Matthew Aubin
Exported outbound contact list didn't include handled agent
 
Genesys Cloud Topics Reporting/Analytics
3 2 days ago by Samuel Jillard
Original post by George Lau
Web Messenger Yellow Triangle Undelivered Message
 
Genesys Cloud Topics Digital Channels
1 2 days ago by Samuel Jillard
Original post by Matthew Aubin
ACD Inbound
 
Genesys Cloud Topics Telephony
1 2 days ago by Samuel Jillard
Original post by Nicholas Ali
Knowledge Optimizer Unanswered Queries 3 2 days ago by Samuel Jillard
Original post by Nicole VanWie
Maximum number of policies per org
 
Workforce Engagement Management Quality Management
3 2 days ago by Laura Cepeda
Exclude certrain dialled numbers from Recording
 
Genesys Cloud Topics System Administration
1 2 days ago by Niel Vicente
Original post by Ewald Lap
Set Post-Flow
 
Genesys Cloud Topics Routing (ACD/IVR) SIP/VoIP
12 2 days ago by Rajneesh Chandran
Original post by Neo Molao
Script
 
Genesys Cloud Topics Architecture and Design
4 2 days ago by Vaun McCarthy
Original post by Nicholas Ali
Having any reporting Metric for outbound
 
Genesys Cloud Topics Reporting/Analytics
2 2 days ago by George Lau