Discussion

  Thread Subject Replies Last Post Status
How does persistence work for Web Messaging Guest APIs when embedded in Mobile App. 4 4 hours ago by Aditi Agarwal
Why Preferred agent routing is not compatible with WFM forecasting and scheduling
1 6 hours ago by Anton Vroon
Original post by Deepti Srivastava
Interactions vs Policy
2 8 hours ago by Tracee Baddley
Input of birthdates in a script
1 8 hours ago by Tatjana Knezevic
Original post by Thomas Repking
Dynamic Skill Expression Groups
1 9 hours ago by Tatjana Knezevic
Original post by Michael Rigney
new customercare UI ¿where did they leave the downloads?
0 9 hours ago by Rodrigo Hernandez
Quality Policies for callbacks
0 10 hours ago by Daniel Cross
Markdown function in the Agent Script is NOT working
4 10 hours ago by Anton Vroon
Original post by Charles Duan
ICBM Alerts - How to export to CSV or pull through ICWS 0 11 hours ago by William Wyszomirski
An error occurred attempting to save your changes
0 11 hours ago by Phil Ploeser
Genesys Messenger
4 12 hours ago by Marilyn Cambria
Create an alert rule 7 12 hours ago by Nikhil Ponnam
Original post by Danny Ballerini
Agent Assist summary for digital
6 13 hours ago by Lee Smith
Original post by Chris Dalziel
Allow Communicate Users to View Conversations/Recordings relevant to their Groups 8 13 hours ago by Daniel Ho
Original post by Aaron Lael
Porting Numbers
2 13 hours ago by Ivan Kovacevic
Original post by Jason Kerekes
Can I turn off Transcription by Agent
0 13 hours ago by Jennifer Malavazos
Email Delivery receipts in agent's reply
0 13 hours ago by Nuno Paulo
Cancel Time Workday API
1 14 hours ago by Damaris Scott
Original post by Clayton Curtis
Evaluation Disputes
4 14 hours ago by Dagmar Dollard
Original post by Melinda Butler
QOTM - O Captain! My Captain! Who's Your Favorite Teacher?
13 14 hours ago by Nicole Milliken
Original post by Matt Lawson
Web Messaging
4 14 hours ago by Angelo Cicchitto
Original post by Richard Craig
Outbound Email Limitations
1 15 hours ago by Tracy Vickers
Original post by Victor Ortiz
Shift Trades - How far out can I trade?
1 15 hours ago by Tracy Vickers
Original post by Gina Palmer
Cancelling a Previously Approved Shift Trade
1 15 hours ago by Tracy Vickers
Original post by Gina Palmer
Participant Data retrieval and limits
6 15 hours ago by Fatemeh Toyserkani
Original post by Tejaswini Nayak
Coming soon: Analytics Dashboards with enhanced UI and sharing options 17 16 hours ago by Nikhil Ponnam
Customize body when creating content offer
0 17 hours ago by Jean-Christophe Pondi
Insights app for iOS 0 17 hours ago by Xavier Mateu
Skip Time Interval in Bullseye Routing
3 17 hours ago by Brad Shoptaw
Original post by Jeevan Kumar Jayabalan
Callback Reporting
2 17 hours ago by Jacqueline Turner
What queues am I active on in My Queues Activity?
0 17 hours ago by Kelly Fitzgerald
Callback Reporting 0 17 hours ago by Jacqueline Turner
Displays the name of the department/city in addition to the country on an incoming call
0 18 hours ago by Mamadou DIOP
Auto Schedule Upload
3 19 hours ago by Gina Palmer
Original post by Gabrielle Norfleet
Digital Interaction Spell Check
3 22 hours ago by Glyn Hayes
Original post by Emily Kammerer
Genesys Cloud Release Notes | June 10 2024
6 yesterday by Heather Henderson
Original post by Tracy Vickers
8-digit number that calls in to use the site we want on Genesys cloud 3 yesterday by Ernest John Nuque
Original post by Nuttapong Limadisai
How to keep the Machine ID while moving a VM to another VMWare host
1 yesterday by Guchan Erzorlu
Original post by Igor Dinissuk
Upcoming Agent UI Update - Multi-contextual Panels 47 yesterday by Marja Korander
Original post by Ricky Phung
On Queue time by the queue report
1 yesterday by Tatjana Knezevic
Original post by Cody Herr
Genesys Cloud Cx_Architect - Menu selection timeout to be route to a queue.
1 yesterday by Anton Vroon
Original post by Saravana Kumar
Email Interaction Conversation ID? 5 yesterday by Alejandro Hernandez Cerda
Original post by Sean Walls
Can we apply 'Multi-Contextual Panel' beta to 'AP-NORTHEAST-3 (Osaka)' region?
1 yesterday by Yasuaki Fukui
Web Messaging - plain text canned responses
1 yesterday by Robert Wakefield-Carl
Original post by Vikki Papesh
Beta - Advanced Architect Execution Data & Replay Mode 59 yesterday by Amelie Wisniak
Voice transcripts not detecting correct dialect 4 yesterday by Izeck McRae
🎉 Course Update Alert! 🎉Genesys Cloud - API Fundamentals
0 yesterday by Maria Davidson
Resporg help 0 yesterday by Amber Krueger
Time off Request not displaying the Time off Limit
1 yesterday by Linda Martinez
Provisioning the B and E Series Poly phones for Genesys Cloud Voice
0 yesterday by Andrew Saltonstall