Genesys Cloud - Main

1 to 50 of 10268 threads (42.9K total posts)
  Thread Subject Replies Last Post Status
Outbound Campaign with Menu
7 an hour ago by Paul Simpson
Original post by Anna Mazor
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
8 an hour ago by Saravana Kumar
Microsoft Excel or Microsoft Power BI integration 6 4 hours ago by George Ganahl
Original post by Pascal Geiger
Power BI to Purecloud Data
2 4 hours ago by George Ganahl
Original post by Noufal Ibrahim
Connect Purecloud Reports to Power BI
3 4 hours ago by George Ganahl
Original post by Noufal Ibrahim
Assistance in Callback block in in-queue flow.
0 7 hours ago by Saravana Kumar
Add emergency group to call route?
0 9 hours ago by Vaun McCarthy
File encryption
1 13 hours ago by Robert Wakefield-Carl
Original post by Hugo Vargas
How do I create a new role to allow a user to view Audits in Interaction Details only? 1 13 hours ago by Robert Wakefield-Carl
Original post by Qan T
Audit Retention Policy update - 1 Year max 1 13 hours ago by Robert Wakefield-Carl
Original post by Chris Fischer
External contacts appear as NO Name in conversations
1 13 hours ago by Robert Wakefield-Carl
Original post by Wendy Yang
Organizational Settings view help 1 18 hours ago by Tatjana Knezevic
Original post by Ashley Buck
Upcoming Feature - Scheduled Export Expiration Notifications 4 20 hours ago by Virgilio Alejandro Asencios Peralta
Original post by Ryan Legner
Manually Initiated SMS Prevention
3 21 hours ago by Tatjana Knezevic
Original post by Matt Riedl
Outbound SMS - Start/Stop Message Logging?
3 21 hours ago by Tatjana Knezevic
Original post by Matt Riedl
List of Error Code Explanations
14 22 hours ago by Ninette Elashry
Original post by Tyler Peters
Is there documentation on what is an "Error" in the Queue Performance view?
9 22 hours ago by Ninette Elashry
Original post by James Dunn
How to send Original ANI on transfers
0 yesterday by Karthi Muthukrishnan
Copy and paste script variable in the agent answer of an email interaction
0 yesterday by MICKAEL MASSOT
call monitoring failed 0 yesterday by Rihab BEN MALEK
Improved TTS whisper quality
3 yesterday by Robert Wittmer
Original post by Vikki Papesh
Issues following instructions to block phone number 2 yesterday by Robert Wakefield-Carl
Original post by Amber Krueger
Data Action returning null value breaks call
2 yesterday by Kenneth Ely
Can a chat agent can create a callback to inbound call queue 1 yesterday by Robert Wakefield-Carl
Original post by Brian Greene
preview dialing mode with an architect flow
0 yesterday by Midhun Suja
Is there a way to download transcripts in bulk?
0 yesterday by Sumant Barik
Some agents are reporting receiving two simultaneous message interactions, is this normal? 5 yesterday by Judith Jimenez
Original post by Qan T
Reconnecting a closed email
5 yesterday by Robert Niblock
New Recognition feature issue 7 yesterday by Robert Niblock
Original post by Amber Krueger
Genesys Temporary Login Account
2 yesterday by Ali Mobli
Genesys Cloud Cx_Architect - Menu selection timeout to be route to a queue.
3 yesterday by Anton Vroon
Original post by Saravana Kumar
UUI data and SIP REFER
3 yesterday by Breno Canyggia Ferreira Marreco
Original post by Samuel Danby
Agents unable to pick up calls
59 yesterday by Carl Hewitson
Original post by Stephen Jacobs
Users Not Responding
27 yesterday by Carl Hewitson
Original post by Angelica Howard
Question - Collecting Time Zone from Client
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Kieran Wallace
SIP Ladder diagram and call trace
1 yesterday by Robert Wakefield-Carl
Original post by Karthi Muthukrishnan
Why is the agent interaction is showing SIP @localhot information for the "remote" info?
0 yesterday by Qan T
Genesys Enhanced TTS audio download
9 2 days ago by Kevin Brown
Original post by Paul Wild
Digital chatbot: Get user's time zone for voice callback
1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Joseph Allen
email Interactions
1 2 days ago by Jan Heinonen
Original post by Osama Issa
Extended Blind Transfer feature in Genesys Cloud
7 2 days ago by Brandon Weaver
How to send an email from an outbound script ?
4 2 days ago by George Ganahl
Original post by Catherine DUPIRE
Timeout setting in /api/v2/webdeployments/token/oauthcodegrantjwtexchange 3 2 days ago by Vincent Pirat
Original post by Rizwan Khan
Loss of audio mid conversation
2 2 days ago by Calvin Minton
Working with Genesys Voice Bots - Capturing Caller Last Name through Bot 12 2 days ago by Thomas Repking
Original post by Dan Wong
Genesys cloud -MS Teams Integration
1 2 days ago by Vaun McCarthy
Original post by Dennis Cantina
Contactable time sets
4 2 days ago by Gabriel Goncalves
Miranda and Recording process for manually dialed Outbound calls
7 2 days ago by Tatjana Knezevic
Original post by Kenneth Shea
Future release page
1 2 days ago by Robert Wakefield-Carl
Original post by Andy Jackson
Provisioning the B and E Series Poly phones for Genesys Cloud Voice
1 2 days ago by Robert Wakefield-Carl
Original post by Andrew Saltonstall