Genesys Cloud - Main

1 to 50 of 10224 threads (42.7K total posts)
  Thread Subject Replies Last Post Status
Web Messaging 1 5 hours ago by Robert Wakefield-Carl
Original post by Richard Craig
The agent processes the sent mail and selects done,but want to send from the original email basis
1 5 hours ago by Robert Wakefield-Carl
Original post by WenHao Zhang
Upcoming Enhancement to Agent Status View - Secondary Statuses
1 5 hours ago by Robert Wakefield-Carl
Original post by Greg Cole
Messenger - translation service based on Azure
1 5 hours ago by Robert Wakefield-Carl
Original post by Robert Klusek
Splitting a Divison 1 5 hours ago by Robert Wakefield-Carl
Original post by Corey Lanier
Dashboard widget filter limit 10 queues
1 6 hours ago by Robert Wakefield-Carl
Original post by Chandaet Tangsomsukying
Web Messaging - upcoming improvement to Messenger UX for Sending and Delivered Inbound Messages
3 12 hours ago by Angelo Cicchitto
Assistance for Approval Workflow Setup for Scheduled Coaching Sessions
2 17 hours ago by Saravana Kumar
Assistance in implementing agent assists with KB database integration
2 18 hours ago by Saravana Kumar
Can I turn off Transcription by Agent
1 23 hours ago by Tatjana Knezevic
Original post by Jennifer Malavazos
Nested Array Translation Map Issue - Conversation Details 0 yesterday by Matt Riedl
When is the in-queue flow activated in the Queue>Voice setting?
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Qan T
Need guidance on Release Link Transfers and external trunks 1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Russell Clark
Is there an API that would provide in real-time a list of users in ACW?
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Denis Villeneuve
Moving agents from one MU to another
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Arturo Delgado
How to send an email from an outbound script ?
3 yesterday by George Ganahl
Original post by Catherine DUPIRE
Emails - answered / handled and AHT 2 yesterday by Dave Tiltman
CX Cloud's integration with Salesforce - Digital Lookup
0 yesterday by Mahmoud Hayani
Assistance in implementing client ServiceNow integration.
0 yesterday by Saravana Kumar
Restart an old email conversation 2 yesterday by Ekaterina Kononova
Original post by Will Bellerby
Dialing Restriction 3 yesterday by Robert Wakefield-Carl
Original post by Ebrahim Shamouli
Using existing Genesys API to send batch of transcripts to a data repository via SMTP
3 yesterday by Robert Wakefield-Carl
Original post by Nick Kieffer
Capture Deflection Rate From Outage Recording 4 yesterday by Robert Wakefield-Carl
Original post by Stephanie Poole
Primary Contact Numbers 1 yesterday by Robert Wakefield-Carl
Original post by Richard Craig
Delete contact from contactlists 1 yesterday by Robert Wakefield-Carl
Original post by Adrian Rodriguez
Analyzing Abandoned Calls : Seeking Detailed Call Data
0 yesterday by Ruud Waermoes
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
0 yesterday by Saravana Kumar
Doing a consult transfer from IVR flow
2 yesterday by Rohit Gupta
Ability not to receive external calls when in ACD conversation
0 yesterday by Catherine DUPIRE
Future release page
0 yesterday by Andy Jackson
SIP Trunk from a Lancom Router to Genesys Cloud (BYOC) 1 yesterday by Andreas Tikart
Original post by Robert Herms
WhatsApp Outbound Message
1 yesterday by Robert Wakefield-Carl
Original post by Rechelle McConnell
Coaching Appointments for Leaders
1 yesterday by Robert Wakefield-Carl
Original post by Cynthia Stickland
Extending interaction beyond 59 days
1 yesterday by Robert Wakefield-Carl
Original post by Shahzaib Momin
WebRTC call release also releases MS Teams calls
1 yesterday by Robert Wakefield-Carl
Original post by Enrique Waizel
Setting order of Quick Replies using Slot Lists
1 yesterday by Robert Wakefield-Carl
Original post by Vikki Papesh
TTS and Audio Blanks
1 yesterday by Robert Wakefield-Carl
Original post by Daniel Aguilar
Salesforce Screenpop search without removing International Code
1 yesterday by Robert Wakefield-Carl
Original post by SAMEER KEKADE
> 1 concurrent voice call to an agent logged in with a Remote Phone
1 2 days ago by Robert Wakefield-Carl
Original post by Kim Kiekeben
Default or out of the box utterances and intents 1 2 days ago by Robert Wakefield-Carl
Original post by Kellyn DuBois
hide work list button/access 1 2 days ago by Robert Wakefield-Carl
Original post by Karel Van de Velde
Remote endpoint 4xx error on Action
1 2 days ago by Robert Wakefield-Carl
Original post by Grignon Arnaud
Reschedule calls behavior when Campaign recycled during the Calls Placed
1 2 days ago by Robert Wakefield-Carl
Original post by Shahar Leonard
Can conference calls be shown in interactions?
1 2 days ago by Anton Vroon
Original post by Nuttapong Limadisai
Jump To Reusable Task not show in the list of tasks that can be selected.
1 2 days ago by Anton Vroon
Original post by Brian Mecham
Displaying Name instead of Guest for SMS & Web Messaging (Salesforce)
1 2 days ago by Angelo Cicchitto
Original post by Brooke Lace
Callers hearing in-queue flow even though there are agents On Queue.
0 2 days ago by Brandon Weaver
Input of birthdates in a script
3 2 days ago by Tatjana Knezevic
Original post by Thomas Repking
Quality management
1 2 days ago by Herrick Mai
Original post by Shauna Gibson
api/v2/outbound/campaigns/progress Deprecated?
1 2 days ago by Ryan Cheesman