Discussion

  Thread Subject Replies Last Post Status
stats email on Genesys Worksapce not equal on stats on API 2 4 hours ago by Robert Wakefield-Carl
Original post by Rihab BEN MALEK
How to schedule workflow execution? 3 4 hours ago by Robert Wakefield-Carl
Original post by Vidmantas Zygus
QOTM: What's the most memorable gift you've received?
36 16 hours ago by Gustavo Marone
Original post by Nicole Milliken
Add secondary status in ACtivity Codes (WFM)
2 23 hours ago by Melissa Palmer
Original post by Rechelle McConnell
Agent UI - New messaging component - Beta
113 yesterday by Carlos Alonso
Original post by Mate Janos Foldi
Inflated requirements help 11 yesterday by Pierre Butler
Original post by Shannon Hellner
In Queue Audio Prompt Real Time Update
19 yesterday by Brandon Weaver
Original post by Jim Mayer
Your Session has become invalid while on a call
2 yesterday by Grant Hibbs
Original post by Dean Thames
Message Metrics: Answer Value Greater Than Offer Value
2 yesterday by Patrick Rohlf
Export recordings as wav
6 yesterday by Hossam Naeem
Original post by Nick Wright
College Football Playoffs - 12-Team Bracket Contest
1 yesterday by Seean Weaver
Original post by Matt Lawson
DID number comments
2 yesterday by Philip Varghese
BETA - Voice Survey 127 yesterday by Herrick Mai
Architect - Data Table
4 yesterday by Rossana Mendes
Analytics Options 4 yesterday by Cameron Tomlin
Original post by Rihab BEN MALEK
Who listened to calls? 4 yesterday by Daniel Ho
Original post by Robert Paxton
Sorting
1 yesterday by Kate Russell
Original post by Chandni Kara
📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI
24 yesterday by Belinda Herrera
Skills Based Routing 13 yesterday by Melissa Bailey
Original post by John Francis
Agent are Unable to Chat in the Everyone group
2 yesterday by Claudette Reid
New Dashboard
3 yesterday by Dave Tiltman
Original post by Shane Duncan
What does it mean when ANI comes in as WLSSUSER
0 yesterday by Dawn Maciejewski
Trivia Tower WINNER Revealed!
2 yesterday by Jason Kleitz
Original post by Nicole Milliken
Auto-greeting for voice
7 yesterday by Jason Kleitz
Original post by Brandon Hamilton
Are other orgs missing the popout feature from the Agent Assistance panel?
7 yesterday by Jason Kleitz
Original post by Patrick Rohlf
Creates flowcharts of Genesys cloud or PureConnect interaction flow 248 yesterday by Takamune ISHIGE
Insert nested object into a JSON in Architect flow
1 yesterday by Cameron Tomlin
Original post by Albert Lee
Interaction filtering option for evaluated selection
3 yesterday by Cameron Tomlin
Original post by Steven Casper
🎁 🎅 🎄Holidays are coming.....Join us for our 12 Days of WEM (2024 Version) 🎄🎅 🎁 5 yesterday by Tracy Vickers
Original post by Natalia Abad
play a recording during an active interaction to a customer 1 yesterday by Christoph Domaschke
Original post by Lea Sadikov
SMTP integration: Customer wants to save outgoing emails on their email server 4 yesterday by Nick Tait
Original post by Rasko Radojevic
Interaction Search Sorting Option
4 2 days ago by Orhun Sahin
Original post by Steven Casper
Poly Trio C60
5 2 days ago by Anthony Kidd
Original post by Altaf Mawji
"Distribute to evaluators" using "work teams" 2 2 days ago by Steven Casper
Add Sortable Date Column to Architect Flow Lists 5 2 days ago by Patrick Rohlf
Original post by Robert Wakefield-Carl
Use Tempo Mobile App - MFA & Main Platform restrictions
5 2 days ago by David Mann
Survey reporting
2 2 days ago by Herrick Mai
Original post by Luke Murphy
New Feature - Present Dates in WFM to Agents so they can be understood Internationally
3 2 days ago by Steven Johnson
Original post by Eric Hagaman
WebRTC phone is de-selected at login
6 2 days ago by Ted Momrik
Original post by Jeff Lehmann
Voicemail Notification to Group 5 2 days ago by John Francis
Loss Prevention/Fraud Situation
1 2 days ago by Samuel Jillard
Original post by Matthew Aubin
Exported outbound contact list didn't include handled agent
3 2 days ago by Samuel Jillard
Original post by George Lau
Web Messenger Yellow Triangle Undelivered Message
1 2 days ago by Samuel Jillard
Original post by Matthew Aubin
ACD Inbound
1 2 days ago by Samuel Jillard
Original post by Nicholas Ali
Knowledge Optimizer Unanswered Queries 3 2 days ago by Samuel Jillard
Original post by Nicole VanWie
Maximum number of policies per org
3 2 days ago by Laura Cepeda
Exclude certrain dialled numbers from Recording
1 2 days ago by Niel Vicente
Original post by Ewald Lap
Set Post-Flow
12 2 days ago by Rajneesh Chandran
Original post by Neo Molao
Script
4 2 days ago by Vaun McCarthy
Original post by Nicholas Ali
Having any reporting Metric for outbound
2 2 days ago by George Lau