Discussion

  Thread Subject Replies Last Post Status
Parsing UUI data coming from Avaya to Genesys Cloud 5 5 hours ago by David Fradejas Tomás
Original post by Khurshid Ali
Invoking Workflow through Trigger for Callback
0 6 hours ago by Ashish Kumar Sinha
Preview auto answer while using power mode.
0 7 hours ago by Dieter Wijnen
Voice Survey Benchmarking
13 yesterday by Ashiesh Sharma
Original post by Rob Eckert
Looking for a customer regarding custom application for Knowledge portal 18 yesterday by Ashiesh Sharma
Original post by Kayla Yeazel
UI Change: Attribute Based Access Control (ABAC)
1 yesterday by Vaun McCarthy
Original post by David Murray
Caller ID on Transfer to Number
0 yesterday by Martin Black
Historical Data availability to End Customers
1 yesterday by Jason Kleitz
Original post by Ali Raza
Dynamic Queueing causing delay?
1 yesterday by Jason Kleitz
Original post by Dieter Wijnen
📢New Feature - The Continuous Forecast in an all new Forecasting UI
11 yesterday by Daniel Chapdelaine
SalesForce Omni Integration Issues
1 yesterday by Jason Kleitz
Original post by Cisco Amaya
Set Skills with OR for overflow
1 yesterday by Jason Kleitz
Original post by Mihai Vasiloiu
Salesforce Knowledge Connect not syncing
23 yesterday by Brian Jones
Original post by Mic Billingsley
Customer first Callback configuration not working
1 yesterday by Jason Kleitz
Original post by Ashish Kumar Sinha
Customizing the Headers
1 yesterday by Jason Kleitz
Original post by Amanda Douglas
Agent view time off request coworkers
4 yesterday by Gina Palmer
Original post by Jairo Sanchez
How can we call the work flows from WFM UI in Genesys cloud?
3 yesterday by Krishna Raghuraman
Original post by Jarvish Kisanth Singh
Issues with Recording Policies Not Applying with Wrap-Up Codes 3 yesterday by Daniel Ho
Original post by Grignon Arnaud
📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI
4 2 days ago by Christopher Johnson
Original post by Belinda Herrera
Number Plans & Outbound Dialing
3 2 days ago by Jason Kleitz
Original post by Shane Miller
Coaching Session Flexible Time Slots
1 2 days ago by Paul Turner
Original post by Mohamad Ankouni
How can we call the work flows from WFM UI in Genesys cloud?
4 2 days ago by Richard Schott
Original post by Jarvish Kisanth Singh
Variable value data was not logged for this flow instance. Flow execution history 4 2 days ago by George Ganahl
Original post by Nuno Paulo
Routing Emergency Messages to an external number 2 2 days ago by richard craig
Exported Reports are very slow
3 2 days ago by Samuel Jillard
Original post by Charlie Meitzen
Blind Transfers
1 2 days ago by Samuel Jillard
Original post by Kristy Bolen
ToPhoneNumber(Call.Ani) 11 2 days ago by Jasper Donovan
Original post by John Francis
Real Time Transcript inside Embededable Framework
6 2 days ago by Dawid Kacprzak
November QOTM: Answer and get a badge!
28 2 days ago by Angelica Howard
Original post by Cam Tomlin
Big, Bad Bot Bash - WE HAVE WINNERS!!!!
5 2 days ago by Lucas Woodward
Original post by Nicole Milliken
Outbound Campaigns.
4 2 days ago by Pierre Mathurin
Original post by Beka Mumladze
Searching for organizations that use SMS Campaigns and Opt-out tracking lists 15 2 days ago by Stacey Sanchez
Original post by Kayla Yeazel
Alert agent - Placeholders in canned response 3 2 days ago by Kyle Russell
Viewing and reassigning in progress email interactions
6 2 days ago by Haley Sims
Call Flow routing to divert every 8th call down a different call path
1 3 days ago by Melissa Bailey
Original post by Sean Osborne
Jason's Top Picks for October 2024 1 3 days ago by Jason Kleitz
Jason's Top Picks for October 2024
1 3 days ago by Jason Kleitz
What do you think ...?
3 3 days ago by Linda Decker
Original post by Nicholas Robinson
Forecasting FTE's
7 3 days ago by Jodi Maffitt
Original post by Al Maatouk
Agent UI - New messaging component - Beta
44 3 days ago by Mate Janos Foldi
S3 Bucket Integration
5 3 days ago by Mateusz Janowicz
Upcoming Beta - Genesys Cloud Social
12 3 days ago by Carlos Celestial
Original post by Gayathri K G
Genesys Virtual Number needed to mask call between a customer and a driver
3 3 days ago by Akshay Joglekar
GCBA interval timout
1 3 days ago by Samuel Jillard
Original post by Edward Gonzales
Evaluator Filter
1 3 days ago by Samuel Jillard
Original post by Caitlyn Petrousek
Question: Automated Outage Alert 1 3 days ago by Samuel Jillard
Original post by Rechelle McConnell
Duplicate / Modify external trunks via API
5 3 days ago by Yasuto Shinmura
Campaign/Contact List - Getting rid of queued targets and loading new ones
2 3 days ago by Robert Wakefield-Carl
Original post by Clare Wallace
Customer First Callbacks
5 3 days ago by Robert Wakefield-Carl
Original post by Matthew Aubin
Restrict Users from Selecting a Different Phone
2 3 days ago by Brian Jones
Original post by Seean Weaver