Discussion

  Thread Subject Replies Last Post Status
Transfer to number interaction
1 37 minutes ago by Vaun McCarthy
Original post by Neo Molao
Transfer call with skill 2 13 hours ago by Irina Milstein
S3 Bulk export for a queue for historical date 3 15 hours ago by Khurshid Ali
Chat Errors
1 17 hours ago by Cameron Tomlin
Original post by Angelica Howard
Pre Call Work
1 18 hours ago by Sriram L
Original post by Cressida Gioiella
Adding multiple days of Time Off
1 yesterday by Damaris Scott
Original post by Silvia Schuts
Report on interaction recorded and records listen by supervisors
1 yesterday by Sriram L
Original post by Lionel Florence
Automatically Log Agents On-Queue when Signing Into Genesys
3 yesterday by Breno Canyggia Ferreira Marreco
Original post by Nicki Dehn
Pulling all agents attached to a skill
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Jon Goodman
Post Call Action
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Sumant Barik
Display name on callouts 4 yesterday by Ernest John Nuque
Original post by Amber Krueger
Upcoming Agent UI Update - Multi-contextual Panels 27 yesterday by Howard Frenkel
Original post by Ricky Phung
Chat GPT live assistant/translation 3 yesterday by Jobie Gilchrist
Original post by dawn weston
Is Hold Considered "On Queue" time for Conformance Calculation
1 yesterday by Jay Langsford
Original post by Gina Palmer
Mask the ANI from the agent screen
1 yesterday by Sriram L
Original post by Vijaylaxmi Singh
QOTM: You + eBike = Answer!
23 yesterday by Ashiesh Sharma
Original post by Nicole Milliken
Deflection of async message interaction to any other channel.
5 2 days ago by Deepti Srivastava
COMPOSER LOGGING
0 2 days ago by Gaurav Kishore
Outbound Call - Triggers, Workflow Data, and Integration 9 2 days ago by Matt Riedl
Beta - Advanced Architect Execution Data & Replay Mode 28 2 days ago by Amelie Wisniak
Handle time broken down
3 2 days ago by Anton Vroon
Original post by Sujatha Ganapathy
whatsapp digital bot flow - message sender not to see the initial greeting again if he second time send message. 3 2 days ago by Anton Vroon
Original post by Mahesh Jain
GCX-GCP Exam 5 2 days ago by Tracee Baddley
Upcoming Beta - Direct Routing
84 2 days ago by Paul Simpson
Original post by trey buck
Dial fresh leads on priority
1 2 days ago by Robert Wakefield-Carl
Original post by Hasitha Perera
External Contacts - division awareness
1 2 days ago by Amanda Marshall
Original post by Becky Powell
Knowledge Optimizer
0 2 days ago by Nicole VanWie
Automatic Time Zone Mapping Fail - Canada? 2 2 days ago by Ryan Ness
Original post by Patrick Rada
Suggest Ideal Time
5 2 days ago by ANA BELEN ALONSO VIDALES
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
14 2 days ago by Sean Lindsay
Original post by Matt Lawson
Agent Active Queue Overview
2 2 days ago by Chris Diaper
Original post by Cody Herr
To Division or not to Division - what is the correct way to handle Dev/UAT/Prod 11 2 days ago by Savino Ricci
Original post by Robert Wakefield-Carl
How to save the entire output of an API in the contract?
1 3 days ago by Anton Vroon
Original post by Anush Shetty
Geolocation
3 3 days ago by Anton Vroon
Original post by Cody Herr
Recording audio stereo 3 3 days ago by Nick Tait
Original post by Rihab BEN MALEK
Web Messaging and Teams Integration
1 3 days ago by Anton Vroon
Original post by Nick Kieffer
Interaction and Bot Report
1 3 days ago by Anton Vroon
Original post by Abdulquadir Shaikh
πŸ“£πŸ“£πŸŽ‰AI in Resource Management - Learn More πŸŽ‰πŸ“£πŸ“£
0 3 days ago by Tracy Vickers
Labels
0 3 days ago by Amanda Douglas
concurrent session
0 3 days ago by Asim Shakeel
WebRTC MediaHelper software?
3 3 days ago by Brian Dupuis
Original post by Curtis Goodell
Canned Responses Admin UI Refresh - Coming Soon!
7 3 days ago by Marudhu Pandian
SDK for open messaging within mobile applications.
3 3 days ago by Brian Dupuis
Original post by Deepti Srivastava
Time off manager- Auto approvals outside of an agents shift
10 3 days ago by Shannon Hellner
Original post by Pablo Flores
Topics
2 3 days ago by Cody Herr
Queue Segmentation for Canned Responses - Coming Soon!
2 3 days ago by Marudhu Pandian
Set up UAT Environment in Genesys Cloud production Org 0 3 days ago by Kristan Petit
SSO Connections 4 3 days ago by Robert Wakefield-Carl
Original post by Richard Craig
Call Data Action in call flow fail 4 3 days ago by Richard Schott
Original post by Nuttapong Limadisai
πŸ“£ Announcing Advanced Architect Execution Data and Replay Mode! 8 3 days ago by Paul McGurn
Original post by Amelie Wisniak