Discussion

  Thread Subject Replies Last Post Status
Error 404 When Routing Calls Between Trunks in Genesys Cloud 3 6 hours ago by Nick Tait
Original post by Karthik Ageer
Anybody installed and tried the external routing package in CX Cloud from Genesys? 0 7 hours ago by Vaun McCarthy
GUI of embedded framework is not displayed
0 20 hours ago by Igor Varshavsky
EWT on Client Website
2 yesterday by Tim Strong Bear
Data Table Migration Issue Between Environments
3 yesterday by George Ganahl
Original post by Joseph Velasquez
New Webinar Recording: Genesys AI - Implications for Business Strategies
3 2 days ago by Vaun McCarthy
Original post by Robert Sterner
Permission General > Role Manager Not working as expected
7 2 days ago by Steve Bagdanovich
Genesys Cloud CX Release Notes - February 03, 2025
2 2 days ago by Robert Wakefield-Carl
Original post by Jason Kleitz
Randomly agent cannot hear outside caller. Happens during conversation.
0 2 days ago by Ken Pittman
BETA - Voice Survey 133 2 days ago by Anik Dey
Original post by Herrick Mai
Whatsapp Template Dynamic images
0 2 days ago by Aravind Piratla
WhatsApp campaign (outboud)
2 2 days ago by Breydi Vasquez Pacheco
Agents Performance
7 2 days ago by Robert Gacula
Agent / Queue Dashboards
4 2 days ago by Robert Gacula
Customers: Earn MAJOR rewards in this program! 5 2 days ago by Matt Lawson
Original post by Nicole Milliken
Base de conhecimento
1 2 days ago by Cameron Tomlin
Original post by Washington Luis Leite de Oliveira
Integrating Java application in Genesys engage lab platform
11 2 days ago by Indhupriya Deisigan
Advanced Shrinkage issue
10 2 days ago by Belinda Herrera
Original post by Naresh Bhageloe
Scheduled Activity Reminders Releases Next Week
0 2 days ago by Belinda Herrera
page load error for Email and Message Interactions
12 2 days ago by Orhun Sahin
Original post by Hanumantha Rao
Delete entries from a DNC list
2 2 days ago by Gregory Sayers
Super Bowl Prop Bets is LIVE!
3 2 days ago by Nicole Milliken
Who Will Win the Super Bowl? The Community Says...YES!
0 2 days ago by Matt Lawson
Using returned field from Data Table to get value of Variable
5 2 days ago by Dave Halderman
Original post by Peter DeMarco
Conference in a 3rd party with API?
3 2 days ago by George Ganahl
Original post by Paul Simpson
Add + Prefix to the outbound call 2 2 days ago by George Ganahl
Original post by Karthik Ageer
Introduce Yourself! (Get Points for the Contest!)
133 2 days ago by Cameron Tomlin
Original post by Nicole Milliken
Outbound Dialer - Contact Callable is True even after talking to an agent
1 2 days ago by Cameron Tomlin
Original post by William Wyszomirski
New Feature: Coaching and Learning - Configurable Activity Codes
0 2 days ago by Paul Turner
Feb. QOTM: What show do you most look forward to watching?
48 2 days ago by Amy Sessions
Original post by Nicole Milliken
New Feature: Coaching with Insights and Optional WFM
0 2 days ago by Paul Turner
Schedule Coaching without WFM
6 2 days ago by Paul Turner
Original post by Dana Rigby
Scripting - the art of the possible
3 2 days ago by Chris Diaper
Beta: Policy Based Station-Side Call Recording
55 2 days ago by Andrew Lagarde
Original post by Daniel Ho
Agent Platform Subscription Updates
0 2 days ago by Annie Kingston
Execution data flow level changed today after Application republishing 9 3 days ago by Melissa Bailey
Original post by Vitalii Hetman
Announcement: Upcoming changes to AI Experience bundle and Speech and Text Analytics 46 3 days ago by Anik Dey
📢 New Feature - Allow Import of Separate Historical Data Files per set of Queues to aid in Forecasting Data Migration 3 3 days ago by Robert Gacula
Original post by Daniel Chapdelaine
Update Queue for workitem
2 3 days ago by Shakti Joshi
Thoughts on the 10-Part Tool Kit?
2 3 days ago by Nicholas Robinson
Original post by Matt Lawson
Longer Ring duration on skill based routing
1 3 days ago by Samuel Jillard
Original post by John Francis
What's your favorite video game?
50 3 days ago by Larissa Huffman
Original post by Nicole Milliken
Auto transition workitem status
1 3 days ago by Samuel Jillard
Original post by Shakti Joshi
Inactivity timeout in Genesys Cloud
7 3 days ago by Jason Kleitz
Original post by Aparna Peri
Play a recorded Voicemail for preview outbound campaigns
1 3 days ago by Samuel Jillard
Original post by Rajath Kumar B R
Temporary Roll Back of Inactivity Timeout Improvements
17 3 days ago by Jason Kleitz
Original post by Becky Powell
Execution History not showing for call flows actively being used
4 3 days ago by Samuel Jillard
Original post by Jason Tran
Agent Metric on Answering
3 3 days ago by Samuel Jillard
Original post by Patty Castaneda
CX Cloud from Genesys and Salesforce - Monitor and Barge
3 3 days ago by Cameron Tomlin
Original post by Kevin Goodwin
A3S Course
1 3 days ago by George Ganahl
Original post by Soraya Granda Segovia