Genesys Cloud - Main

1 to 50 of 10270 threads (42.9K total posts)
  Thread Subject Replies Last Post Status
Assistance in Callback block in in-queue flow.
1 20 minutes ago by Anton Vroon
Original post by Saravana Kumar
Transfer chat API call
1 30 minutes ago by Anton Vroon
Original post by Jason Kerekes
Get all waiting interactions in a queue through API
1 36 minutes ago by Anton Vroon
Original post by Swarup Das
Data Action returning null value breaks call
4 an hour ago by Anton Vroon
Original post by Kenneth Ely
Outbound Campaign with Menu
9 20 hours ago by Anna Mazor
Assistance Needed: Clear Button Functionality Issue in Genesys Cloud Cx Script
8 yesterday by Saravana Kumar
Microsoft Excel or Microsoft Power BI integration 6 yesterday by George Ganahl
Original post by Pascal Geiger
Power BI to Purecloud Data
2 yesterday by George Ganahl
Original post by Noufal Ibrahim
Connect Purecloud Reports to Power BI
3 yesterday by George Ganahl
Original post by Noufal Ibrahim
Add emergency group to call route?
0 yesterday by Vaun McCarthy
File encryption
1 yesterday by Robert Wakefield-Carl
Original post by Hugo Vargas
How do I create a new role to allow a user to view Audits in Interaction Details only? 1 yesterday by Robert Wakefield-Carl
Original post by Qan T
Audit Retention Policy update - 1 Year max 1 yesterday by Robert Wakefield-Carl
Original post by Chris Fischer
External contacts appear as NO Name in conversations
1 yesterday by Robert Wakefield-Carl
Original post by Wendy Yang
Organizational Settings view help 1 2 days ago by Tatjana Knezevic
Original post by Ashley Buck
Upcoming Feature - Scheduled Export Expiration Notifications 4 2 days ago by Virgilio Alejandro Asencios Peralta
Original post by Ryan Legner
Manually Initiated SMS Prevention
3 2 days ago by Tatjana Knezevic
Original post by Matt Riedl
Outbound SMS - Start/Stop Message Logging?
3 2 days ago by Tatjana Knezevic
Original post by Matt Riedl
List of Error Code Explanations
14 2 days ago by Ninette Elashry
Original post by Tyler Peters
Is there documentation on what is an "Error" in the Queue Performance view?
9 2 days ago by Ninette Elashry
Original post by James Dunn
How to send Original ANI on transfers
0 2 days ago by Karthi Muthukrishnan
Copy and paste script variable in the agent answer of an email interaction
0 2 days ago by MICKAEL MASSOT
call monitoring failed 0 2 days ago by Rihab BEN MALEK
Improved TTS whisper quality
3 2 days ago by Robert Wittmer
Original post by Vikki Papesh
Issues following instructions to block phone number 2 2 days ago by Robert Wakefield-Carl
Original post by Amber Krueger
Can a chat agent can create a callback to inbound call queue 1 2 days ago by Robert Wakefield-Carl
Original post by Brian Greene
preview dialing mode with an architect flow
0 2 days ago by Midhun Suja
Is there a way to download transcripts in bulk?
0 2 days ago by Sumant Barik
Some agents are reporting receiving two simultaneous message interactions, is this normal? 5 2 days ago by Judith Jimenez
Original post by Qan T
Reconnecting a closed email
5 2 days ago by Robert Niblock
New Recognition feature issue 7 2 days ago by Robert Niblock
Original post by Amber Krueger
Genesys Temporary Login Account
2 3 days ago by Ali Mobli
Genesys Cloud Cx_Architect - Menu selection timeout to be route to a queue.
3 3 days ago by Anton Vroon
Original post by Saravana Kumar
UUI data and SIP REFER
3 3 days ago by Breno Canyggia Ferreira Marreco
Original post by Samuel Danby
Agents unable to pick up calls
59 3 days ago by Carl Hewitson
Original post by Stephen Jacobs
Users Not Responding
27 3 days ago by Carl Hewitson
Original post by Angelica Howard
Question - Collecting Time Zone from Client
1 3 days ago by Breno Canyggia Ferreira Marreco
Original post by Kieran Wallace
SIP Ladder diagram and call trace
1 3 days ago by Robert Wakefield-Carl
Original post by Karthi Muthukrishnan
Why is the agent interaction is showing SIP @localhot information for the "remote" info?
0 3 days ago by Qan T
Genesys Enhanced TTS audio download
9 3 days ago by Kevin Brown
Original post by Paul Wild
Digital chatbot: Get user's time zone for voice callback
1 3 days ago by Breno Canyggia Ferreira Marreco
Original post by Joseph Allen
email Interactions
1 3 days ago by Jan Heinonen
Original post by Osama Issa
Extended Blind Transfer feature in Genesys Cloud
7 3 days ago by Brandon Weaver
How to send an email from an outbound script ?
4 3 days ago by George Ganahl
Original post by Catherine DUPIRE
Timeout setting in /api/v2/webdeployments/token/oauthcodegrantjwtexchange 3 3 days ago by Vincent Pirat
Original post by Rizwan Khan
Loss of audio mid conversation
2 3 days ago by Calvin Minton
Working with Genesys Voice Bots - Capturing Caller Last Name through Bot 12 3 days ago by Thomas Repking
Original post by Dan Wong
Genesys cloud -MS Teams Integration
1 3 days ago by Vaun McCarthy
Original post by Dennis Cantina
Contactable time sets
4 3 days ago by Gabriel Goncalves
Miranda and Recording process for manually dialed Outbound calls
7 3 days ago by Tatjana Knezevic
Original post by Kenneth Shea