Discussion

  Thread Subject Replies Last Post Status
Alert when agent has been sitting on a call back. 3 8 hours ago by Wendy Sachen
Original post by Kenneth Ely
Outbound campaign scheduling rule
0 9 hours ago by Wendy Sachen
What 3 Movies Describe You?
29 9 hours ago by Glenda Kingston
Original post by Nicole Milliken
Agent Empathy
2 9 hours ago by Glenda Kingston
user log 1 12 hours ago by Wagner Filho
Original post by Rihab BEN MALEK
Blocking email domains using "Common Module Flow" 4 12 hours ago by Wagner Filho
Original post by Dale Wylie
call endings 1 13 hours ago by Breno Canyggia Ferreira Marreco
Original post by Rihab BEN MALEK
Best Web Message Routing so higher proficiency agents are Maxed out (utilization) before routing to lower proficiency agents.
8 13 hours ago by Robert Wakefield-Carl
Original post by Gina Palmer
Good morning! Red Dots
2 13 hours ago by Tracee Baddley
Group VoiceMail Email Notirifcations to Single Email Address
4 13 hours ago by Robert Wakefield-Carl
Original post by John Watson
March Question of the Month: Are You Competitive?
0 14 hours ago by Nicole Milliken
New collapsible cards in Architect actions 6 14 hours ago by Amelie Wisniak
Adjusted Required Staff and Performance Metrics in Schedule View
34 14 hours ago by Anthony Cedrone
Original post by Belinda Herrera
Surve.url inside a Survey Footer
4 14 hours ago by Tim Dowdy
WhatsApp - Video Notes
5 14 hours ago by Atul Nulkar
Original post by Karl Beal
Error/Notification "Large number of shift notifications..."
2 14 hours ago by Christy McDaniel
Original post by Shannon Hellner
Load testing an Open messaging implementation 1 15 hours ago by Robert Wakefield-Carl
Original post by Jeroen van der Sandt
Agentless Campaign Recording 3 15 hours ago by Paul Reininger
Original post by Tommy Oudavanh
Agent Script Dynamic Expressions
1 15 hours ago by Reginald Sheraton
Introduce Yourself! (Get Points for the Contest!)
77 15 hours ago by Nicole Milliken
Switch over error with Primary not seeing Backup server
5 15 hours ago by Burton Schilling
Changing Operating Schedule Division
2 17 hours ago by Doug Sear
SCIM and SSO
3 18 hours ago by Robert Klusek
Reporting External from Genesys Cloud 0 20 hours ago by Ram Prashanth Muralikrishnan
journey flows problem
1 21 hours ago by Julianne Chaloux
Original post by Clayton Curtis
Agent UI new messaging
0 21 hours ago by Bill Gleeson
Backfill shift after Time Off removed from schedule or "emergency" is over
1 23 hours ago by Felicity Martin-Murray
Original post by Shelby Cronk
Participant Data & API Integration Logs Monitoring
3 yesterday by Anton Vroon
Original post by Vincent Sabolboro
Working with Genesys Voice Bots - Capturing Caller Last Name through Bot 8 yesterday by Brad Wehmeier
Original post by Dan Wong
Integrating 2 ORGs | transferring interactions between them! 13 yesterday by Jim Crespino
Original post by Gabriel Galbieri
Scheduled Callbacks
2 yesterday by Daniel Cross
Status-management language 2 yesterday by Fernando Sotto dos Santos
Original post by Max Willian
Substitution in canned response - format as a link 2 yesterday by Sebastian Koziński
ServiceNow Connector - Agents unable to answer calls
45 yesterday by John Korn
Original post by John Anaya
Screen Recordings short calls
5 yesterday by Breno Canyggia Ferreira Marreco
Original post by Andy Jackson
Use Tempo Mobile App - MFA & Main Platform restrictions
3 yesterday by Breno Canyggia Ferreira Marreco
Original post by David Mann
Genesys/HRIS Integration -- Has anyone done one with UKG?
7 yesterday by Gina Palmer
GCXI Insight with podman as Docker out of support by Red hat 8
6 yesterday by Karl Theurer
Original post by Naveed Hussain
Voicemail callbacks for internal/agent only queue 5 yesterday by Duncan Maloch
Send email from an inbound voice interaction? 6 yesterday by Prasheel Tawar
Original post by Paul Graney
Getting "User Limit Reached" error while adding users to performance dashboard in Purecloud 4 yesterday by Nikhil Ponnam
Original post by Fnu Ganesh
Ringing from the PC
6 yesterday by Phi Nguyen
Searching list of keywords from a data table - Email routing 14 yesterday by Nissin Kunjumon
Original post by Richard Chandler
WFM: Behaviour in WFM when an Agent is deleted
0 yesterday by Laura Cepeda
Changing ANI to match customer's TFN on outbound transfer 0 yesterday by Brandon Weaver
Evaluation Forms - Restrict access to specific forms
0 yesterday by Mikaylah Smith
Creates flowcharts of Genesys cloud or PureConnect interaction flow 202 yesterday by Takamune ISHIGE
Films
0 yesterday by Adrian Bradshaw
Unplanned Shrinkage Zero when Consultant has Leave
6 2 days ago by Sayth Renshaw
Bot Flow > Intents (connect to database) 3 2 days ago by Anton Vroon
Original post by Alex Goh